• Developed and implemented strategic initiatives to enhance market penetration, leading to increased revenue and a more robust market presence.• Led negotiations with key financial institutions to secure partnerships that expanded business opportunities and bolstered brand visibility in the fintech sector.• Conducted thorough analyses of market trends to inform product development strategies, ensuring that offerings align with customer needs and preferences.• Collaborated effectively with cross-functional teams to align product rollouts with market demands, resulting in improved client retention and satisfaction levels.• Generated high-quality leads, qualify prospects, and manage a dynamic sales pipeline.• Managed client relationships, ensuring high satisfaction levels and proactively addressing client needs.• Conducted product demonstrations and presentations, effectively communicating value propositions.

• Conducted comprehensive market research to uncover untapped opportunities, resulting in a significant increase in lead generation and customer engagement.• Formulated and executed marketing strategies that effectively promoted fintech products, leading to heightened brand visibility and competitive advantage in the market. • Spearheaded initiatives to build strategic alliances with key financial institutions and technology partners, enhancing service offerings and expanding market presence. • Continuously refined marketing and product strategies based on client feedback, ensuring that the company remained responsive to changing market dynamics and customer needs.• Collaborated with cross-functional teams to create innovative solutions and deliver comprehensive fintech offerings• Identified and pursued new business opportunities within the fintech sector.• Built and maintained relationships with key stakeholders, including financial institutions, technology partners, and potential clients.• Generated leads, qualified prospects, and managed the sales pipeline to achieve revenue targets.

• Designed and implemented a comprehensive sales strategy that focused on aligning business objectives with market trends, contributing to significant client acquisition and growth. • Led multifaceted marketing campaigns across various channels, ensuring consistent branding and messaging to enhance market presence.• Optimized the allocation of marketing resources to maximize the impact of initiatives, resulting in improved returns on investment for the company's marketing efforts.• Fostered strong client relationships through ongoing engagement and support, leading to increased loyalty and repeat business.

• Member of the relationship management team responsible for maintaining and sustaining a profitable portfolio.• Point of contact for customers of the business banking portfolio Ring Road branch – business-banking department.• Responsible for all administrative work relating to customer service request and product set up.• Point of contact for customer’s routine enquiries and complaint management.• Daily account management and monitoring for identification of any anomaly and remediation.

• Built and maintained strong relationships with assigned high-value clients.• Proactively engaged with clients to provide personalized banking solutions and advice.• Regularly reviewed client portfolios, identify opportunities for upselling or cross-selling and offered tailored financial products and services.• Drove revenue growth by identifying new business opportunities within the assigned client portfolio.• Actively promoted and sold the bank's products and services to meet individual and team sales targets.• Collaborated with internal stakeholders, such as product specialists and wealth management teams, to provide comprehensive solutions to clients.• Assessed and manage risk associated with client portfolios, ensuring compliance with regulatory guidelines and internal policies.• Handled client inquiries, complaints, and service requests promptly and professionally.• Maintained accurate and up-to-date records of client interactions, transactions, and portfolio details in the bank's CRM system.

• Called and collected arrears repayments for out-of-order accounts allocated per period.• Raised entries/ vouchers on accounts passed on from colleague Collectors to debit current accounts to credit loan accounts.• Actioned accounts daily on Debt Manager Pro as per policy guidelines whenever on that schedule.• Sent out SMS and letters for rectification of out-of-order accounts.• Resolved customer complaints promptly and swiftly within 24 hours in accordance with BBG complaint management procedure. Resolved customer complaints promptly and swiftly within 24 hours in accordance with BBG complaint management procedure, log details on CCS, and put copies on customer complaints file.• Ensured zero complaints from customers concerning non-response to earlier letters received on overdrawn current accounts.• Championed and drove the customer service revolution at the Collection and Recoveries desk to ensure customer satisfaction.• Handled and treated customers who phoned in or came to the department to discuss their loan/ debt issues