Manage strategic, enterprise portfolio over $1.9 Billion USD with an average annual growth over 30% YoY, using over 80 different AWS products and services across thousands of AWS accounts. Accountable for all of Amazon.com Worldwide Consumer, the largest enterprise customer account for AWS. Established executive and accounts relationships across 45 different technology executives and almost 20,000 software development engineers (SDEs) with multibillion-dollar annual budgets, designing strategic account plans aligned with AWS goals. Direct account team resources (i.e., Account Management, Marketing, Solutions Architecture, Solution Delivery Management, Technical Account Management, Professional Services, Training, and Cloud Support Engineering) to deliver new architectures on time and new services under budget. Represent all AWS services during all executive escalations, ensuring alignment on customer concerns while driving short and long term mitigations. Spearheaded Executive Briefing Center sessions (EBCs) with top Amazon.com executives and C-level leaders from external customers to influence customer decisions resulting in high-profile wins for AWS. Responsible for quarterly executive business reviews to track outcomes, surface adoption trends and gaps, and quantify financial wins.• Submitted and influenced AWS product feature requests (PFRs) on behalf of Amazon.com Consumer, resulting in launched Amazon-requested features across all AWS service teams.• Organized, managed, and chaired the Amazon.com Worldwide Consumer – AWS Executive Summit between the CEOs and VPs across both divisions. Authored all narratives documents and topics between both Amazon.com and AWS executives, including strategic plans and customer commitments.• Partnered with AWS service teams to support record volumes and EC2 instance resizing for Prime Day and Q4 holiday peak events, including 1 million EC2 instances, over 200 teams, and 60% YoY peak event growth.

Directed multi-disciplinary consulting practice engaged in all consulting delivery projects for all Microsoft Corporation’s Sales, Marketing, and Services Division. Responsible for entire business unit, including all consultants and managers across 23 concurrent projects. Maintained role of Strategist and Consulting Quality Assurance for multiple strategic Microsoft clients. Directed every aspect of the engagement lifecycle, from business development, new work sold, account management, P&L responsibility, project QA, delivery, extensions, and closure, including:• Increased account portfolio 225% through exceptional new work sold and delivery, resulting in revenue under management increasing from $3.7 to $8.3 Million USD.• Moved all delivery projects to consistent and predictable “trusted partner” status, resulting in an average customer satisfaction score of 8.7 out of 10, as well as repeat sales and extensions for over 23 delivery projects with existing clients. • Directed all consulting resourcing for the entire firm, including profiling, prioritization, recruiting, and final decision making on all consulting delivery decisions for the entire firm.Client: MICROSOFT CONSULTING SERVICES – Partnered with the Microsoft Global Sales Excellence team, working with global sales directors and executives to assess open and stalled global deals, evaluating sales effectiveness, recovery plans, win loss, commitments, and new work sold for the Microsoft division. Tripled business unit revenue from $1.1M to $3M in one year. Client: MICROSOFT ENTERPRISE PARTNER GROUP – Defined and directed Microsoft Azure Offers Initiative, creating Go To Market (GTM) strategy and execution plans, playbooks, and sales materials for internal sellers as well as all global enterprise partners. Initiative resulted in all Sales revenue targets reached due increased participation within six months.

Seattle-based management consulting firm that offers high value consulting solutions across multiple disciplines and industries.Client: MICROSOFT STORE – Assessed the overall state of readiness and outlined global roadmap for internationalization market entry, from demo applications to core line of business (LOB) applications and services such as Customer Relationship Management (CRM) and Point of Sale (POS) environments (brick & mortar and online). In addition to software solutions, analyzed the readiness of all business and operational processes to enter new markets that are scalable, stable, sustainable, and compliant.• Outlined roadmap and strategy across all Microsoft Retail technologies, driving market decisions independently of product cadence.• Detailed project plan to deliver globalized solutions that can be localized into specific countries/regions.• Estimated resource costs for Microsoft business planning.

Directed release management and engineering for the global Hotels.com service, the largest hotel site in the world, accounting for over $1 Billion USD in global bookings. Closely partnering with the Chief Technology Officer and the Senior Vice President of Product Planning, responsible and accountable for the health and availability of the service, as well as the quality of all releases (increased global Hotels.com availability from 97.6% to 99.7% availability 24/7).• Conducted the consolidation and migration of the Hotels.com North American platform (US, CA, and MX) onto a single, global EMEA platform (over 66% of global booking volume) with NO impact to customers and revenue. Considered the top business initiative for Expedia Inc. for FY2009.• Migrated the entire US, Canada, and Mexico platform over to the global Hotels.com platform, including all US functionality and user experience, on time and on schedule.• Coordinated international team and offshore development partner, from Seattle to London to Budapest, to ensure quality and on schedule delivery.• Directed the successful global releases of Hotels.com R18-R23, on time and on schedule, with no downtime, no user impact, and no rollback.

Directed release management and engineering of all SOA services and eCommerce booking systems, streamlining end to end ownership for over 45 applications. Reporting to the Vice President, Marketplace Services, and closely partnering with the Chief Information Officer and Chief Technology Officer, responsible for daily real time, mission critical production operations for all revenue bookings (increased availability to over 99.9% 24/7).• Drove new release management process that reduced the global, major release downtime window from 8 hours down to 9 minutes, saving an estimated $1.4 Million in revenue bookings in one night.• Directed Product Delivery for the enterprise, managing the delivery and release of technology solutions required by Expedia. Reporting to the Vice President, Product Delivery, defined and established strong release implementation processes within the SDLC, using Information Technology Infrastructure Library (ITIL) processes, eCommerce industry standards, and best practices.• Partnered with the Product Development Team to establish effective product delivery processes within the SDLC. In only 4 months, demonstrated cross organizational collaboration for the successful delivery of Expedia.com R33 and R34, as well as weekly Hotels.com releases. Successfully tested release rollback for the first time in company history.

Produced excellent results after being recruited to newly created position to perform major turn-around and realignment of a highly complex technical organization, with over 160 applications and more than 100 data sources. Reporting directly to the CIO and the IT Governance Board of the $1 Billion USD organization, spearheaded the successful realignment of IT, building an effective technical team, partnering with all business units, documenting procedures/processes, achieving significant costs reductions, eliminating redundancies, and improving overall quality and efficiency of enterprise systems.• Directed the reorganization and realignment of the entire IT enterprise lifecycle including technology vision, business partnership, enterprise systems architecture, product management, program management, systems integration, software development, quality assurance, and production operations.• Authored 90-Day Realignment Plan to turn around the entire government Information Technology staff, including vision, strategic plan, approach, metrics, timelines, communication, and risk mitigation.• Directed Program Management Office (PMO) and managed over 30 concurrent projects and initiatives across business units, establishing Project Management Institute (PMI) principles and standards.• Implemented an industry first, real-time airline flight information management system integrating all domestic and international flight data, available via web and mobile devices using XML and XSLT standards.• Produced and administered the entire systems capital (CapEx) and operations expense (OpEx) budgets (over $15 Million USD total).• Reorganized entire IT department, including realignment of all employees and responsibilities, creating 20 new positions and conducting 60 different interviews, resulting in no impact to existing Production services. Successfully completed in less than 90 days with full sponsorship from the CEO and Human Resources.

Drove service operations for the Microsoft Passport Network (now Microsoft Account), the largest web and mobile subscription and authentication service in the world, registering more than 450 million users and performing nearly one billion logins daily. Responsible for daily real time, mission critical production operations and partner communication for the authentication service (over 99.5 % availability 24/7). Received 2002 Gold Star Bonus Award.• Organized and conducted the migration of Hotmail.com (now Outlook) and Messenger traffic (over 200 million users) from Hotmail authentication servers to the Passport service with no impact to partners, customers, or PII (considered one of the top 10 MSN business imperatives for FY2002). Developed entire project from vision to execution in less than 90 days with over 100 full-time employees (FTEs) and contractors.• Directed the successful deployments of .NET Passport 2.0-2.5 (and associated Service Packs) with no user impact and no rollback (the first since the inception of Passport).• Produced the Passport capital (CapEx) and operations (OpEx) budgets for fiscal year 2003 (over $26 Million USD): equipment schedule, managed service costs, and staffing projections. Reduced Passport Cost of Goods (COGs) for fiscal year 2003 by over $2 Million USD (including PCI and Sarbanes Oxley compliance planning).• Directed operations for the Microsoft .NET initiative, including all .NET My Services, Partner Services, and Passport, as well as MSN Music, Alerts, Communities, Chat, and Photos.