- Remote and on-site user support- Manage user accounts (Active Directory, Google, LDAP, Windows)- New machine set up (Windows/Mac)- Install/configure OS and applications on Macs and Windows PCs.- Runs malware scans and windows updates on user machines.- Performs basic network troubleshooting.- Opens cases with ISPs during outages.- Report weekly on status of WSUS and AV.- Canvas for and place purchase orders- Maintain asset lists and perform routine inventory.- Help with administrative tasks such as licensing, purchase orders and support renewals. - Manage printers (and print servers)- Troubleshoot software and hardware issues- Contact Third-Party Software Support- Security: Identifying any potential vulnerabilities and determining whether our systems are affected; proceed with necessary patching if necessary and applicable