Part of the IS Driver Licensing Partners Program team supporting customers interfacing with technical teams on architectural and design reviews, participating in end-to-end solution designs, and providing technology recommendations for resolving business challenges. Position responsibilities include leading client engagements to ensure technology solutions meet business requirements, support development of application architecture, ensure technology solutions are aligned with the enterprise, and provide technical leadership for medium to large scale projects.

Part of the IS Driver Licensing Partners Program team supporting customers interfacing with technical teams on architectural and design reviews, participating in end-to-end solution designs, and providing technology recommendations for resolving business challenges. Position responsibilities include leading client engagements to ensure technology solutions meet business requirements, support development of application architecture, ensure technology solutions are aligned with the enterprise, and provide technical leadership for medium to large scale projects.

A member of the Monitoring & System Management Platforms team at ICBC, my primary duties consist of managing the HP Service Manger environment ensuring high availability, responding to access requests, enhancements and updates to the systems. Other primary duties consist of working with the Automation team to deliver custom dashboards and reporting using Splunk (software for searching, monitoring, and analyzing machine-generated big data). Helping business leaders view their environments and making data-driven decisions.

A small company with big focus, your business. Building a lasting relationship with you and your business, we strive to provide you with top quality graphics and products to help you connect with your customers. Founded in 2009 and proudly supporting local businesses.https://www.victoriawebsolutions.com

Design and maintenance of the website, managing and creating graphics for the social media pages, creating promotional material, photography and video production. The Superheroes of Victoria activities range from organizing family-oriented awareness functions to assisting full-blown campaigns, all done with a lot of our volunteers dressed as some of your favourite superheroes.

IT asset management, hardware & software support, access and facilities management ensuring a stable environment for our Dublin office and the EMEA.

Providing application and process support for IT's Service Management tool. An ITIL based shop, I help to maintain our ITSM environment consisting of a virtualized test, development and production servers. We help to refine and create processes that support the incident, problem, change and request modules by saving time and improving customer experience.

Facilitate and coordinate resources to quickly resolve critical incidents that impact ICBC'sbusiness and customers internally and externally.Senior Problem and Change Coordinator ­ ICBC ­ March ­ August 2011Providing escalations for known errors and providing trending analysis, root cause analysis aswell as detailed reporting to senior staff and management.

Incident management, infrastructure support, communications, reporting, mentoring and customer service and business integration.

ICBC ­ 2008 ­ 2010Performed duties of a senior Help Desk Analyst supporting over 25, 000 customers throughoutBC. Knowledgeable of all computer and voice systems used throughout ICBC. Have provenability to provide detailed troubleshooting which leads to a high number of first contactresolution. Proven ability to provide top quality customer service through acute observations andwillingness to support the organization.

As part of Our Places many great facilities, they host a nutrition bar on Sunday's from 12:30 - 3:30. This is where we combine our creative minds and serve up food that has been donated over a couple of days. Keep the coffee and tea flowing and whatever other treats we are given. The team is great working with and there are so many people you can work with. The clientele are very thankful and people are pretty chill. I believe it brings some perspective into those we see on the street from time to time.

Here I worked with a fine bunch of individuals doing production support during the filming of their web series, 4 Villains. Worked boom microphone, lighting, set decoration, transport and other grunt work. Met some really great people and learned more of the stuff that I appreciate in film. See some of the work here - https://www.youtube.com/user/4Villains/featured

ICBC - 2006 ­ 2008I am responsible for managing GetAnswers, our online knowledge database. I am alsoresponsible for setting up and training other departments that have been given access toGetAnswers. I ensure document accuracy, formatting and layout. Working independently withminimal to no supervision, I organize my workloads, prioritize projects and deadlines.

ICBC - 2004 ­ 2006Performed duties of a Help Desk Analyst supporting over 25, 000 customers throughout BC.Knowledgeable of all computer and voice systems used throughout ICBC. Have proven ability toprovide detailed troubleshooting which leads to a high number of first contact resolution. Provenability to provide top quality customer service through acute observations and willingness tosupport the organization.

Worked in a high-volume call centre fielding customer service inquiries related to DriverLicensing, court fines, disputes, driving prohibitions, medicals and general questions from boththe public and from the Points of Service. I established myself as being a very thorough agent thatwas able to easily multitask through multiple applications while providing detailed clientinformation as it related to both the Motor Vehicle Act and Motor Vehicle Regulations. Workedclosely with other agencies to ensure record accuracy while providing quality customer service.Bartender ­ Various ­ 2000 ­ 2004I worked at several establishments throughout Victoria for a four year period as a bartender andserver. Worked in several high volume locations dealing with many different aspects of thepublic.

Served for seven years in the Canadian Navy aboard several different ships. My primary role wasinternal and external tactical communications, providing on-watch support to senior officers onthe bridge and in the communications control room. Various other duties related to the nature ofthe position, which included, fire suppression training, flood control training, first aid, leadershiptraining, firearms testing and training (included annual certification), hand-to-hand combat andsurveillance and identification.GeneralI constantly strive to learn more, to understand the broader scope of our business and how itrelates to Information Technology and to bridge the gap between the business customer and the