Operations Manager
Current
Allied, Inc.
May 2020 - Present
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Patrick O'Rourke Email & Phone Number
Operations Manager at Allied, Inc.
at
Allied, Inc.
1 work email found
@aus.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Allied, Inc.
Role
Operations Manager at Allied, Inc.
Location
Ann Arbor, Michigan, United States
Who is Patrick O'Rourke? Overview
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Quick answer
Patrick O'Rourke is listed as Operations Manager at Allied, Inc. at Allied, Inc., based in Ann Arbor, Michigan, United States. AeroLeads shows a work email signal at aus.com and a matched LinkedIn profile for Patrick O'Rourke.
Patrick O'Rourke previously worked as Operations Manager at Allied, Inc. and Customer Service & Quality Manager at Pro-Face America. Patrick O'Rourke holds Bachelor'S Degree, Business Administration from Michigan State University.
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Email format at Allied, Inc.
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*@aus.com
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Profile bio
About Patrick O'Rourke
A resourceful and accomplished manager with significant experience leading multiple cross-functional teams to support the changing needs of the Customers and the Corporation. • Leadership: Managed the work processes and projects for several functional areas. Developed staff, lead teams to
Current workplace
Patrick O'Rourke's current company
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Allied, Inc.
4 roles
Patrick O'Rourke work experience
A career timeline built from the work history available for this profile.
Customer Service & Quality Manager
Pro-Face America
- Leadership of the day-to-day support operations of Technical Support and Inside Sales / Customer Care call center teams supporting Pro-face HMI, IPC and proprietary software solutions with emphasis on problem solving.
- End-to-end management of the production of all Product Modification/Customization business (feasibility, pricing, BOM generation, and price negotiation) for a $3-4M/y business equating to 15% of all sales
- Responsible for approval and/or negotiation of Sales team special price requests (approx. 31% of all sales)
- Administered Channel Partner program (contracts, sales performance reporting, terminations, demotions, issue resolution, training, re-alignment, and point of sale)
- Managed classroom training programs, webinars and ad hoc training sessions for CPs and Customers
- Integral in developing and administering marketing promotions, campaigns, and collateral
Apr 2013 - Oct 2019
Technical Services, Repair, Customization, And Quality Manager
Pro-Face America
- Responsible for the resource planning, production, training, mentoring, direction and oversight of the day-to-day operations of the Repair and Technical Support / Application Engineering call center teams
- Implemented survey, tracking and follow-up processes integrated with Salesforce CRM
- Transitioned Repair Management duties to the Global Supply Chain side of the business
May 2012 - Apr 2013
Product Repair, Customization, And Quality Manager
- Managed all aspects of the approx. $1.8M/y HMI & PC repair business (staffing, budgeting, costing, reporting, and inventory control)
- Implemented a Lean Six Sigma project transforming an inefficient high backlog process to a fast turnaround, high margin, repair business
- Directed and managed all Product Modification/Customization business
- Point person for all internal and external customer quality issues and escalations for North and South America providing root cause analysis reports as necessary
- Acquired management responsibility for ISO 9001 QMS certification and external audit facilitation in 2008
- Facilitated international repair center startups in Mexico, Columbia, Brazil, Argentina and Peru
Aug 1998 - May 2012
2 education records
Patrick O'Rourke education
Bachelor'S Degree, Business Administration
Lean Six Sigma Green Belt Certification (Completed April 2020)
Aveta Business Institute
FAQ
Frequently asked questions about Patrick O'Rourke
Quick answers generated from the profile data available on this page.
What company does Patrick O'Rourke work for?
Patrick O'Rourke works for Allied, Inc..
What is Patrick O'Rourke's role at Allied, Inc.?
Patrick O'Rourke is listed as Operations Manager at Allied, Inc. at Allied, Inc..
What is Patrick O'Rourke's email address?
AeroLeads has found 1 work email signal at @aus.com for Patrick O'Rourke at Allied, Inc..
Where is Patrick O'Rourke based?
Patrick O'Rourke is based in Ann Arbor, Michigan, United States while working with Allied, Inc..
What companies has Patrick O'Rourke worked for?
Patrick O'Rourke has worked for Allied, Inc. and Pro-Face America.
How can I contact Patrick O'Rourke?
You can use AeroLeads to view verified contact signals for Patrick O'Rourke at Allied, Inc., including work email, phone, and LinkedIn data when available.
What schools did Patrick O'Rourke attend?
Patrick O'Rourke holds Bachelor'S Degree, Business Administration from Michigan State University.
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