Over 15 years of experience supporting Enterprise IT software systems responsible for generating billions in yearly revenue. Broad experience in travel industry with major focus on travel agency interfaces, content systems, Global Distribution Systems (GDS)Extensive experience managing software projects through the full life cycle of business requirements/design/development/testing/deployment and installation of support processes.Proficient in project planning: assessing risks, timelines, resources, costs, internal and external dependenciesSkilled with supporting Agile methodology through multiple roles (scrummaster, developer, product owner) while dealing with both onshore and offshore development teamsExcellent communication skills with experience maintaining close relationships with clients and both external and internal Sales/Business/IT teamsExcellent problem solving skills and understanding of production support having led efforts that improved stability, eliminated inefficiencies leading to increased revenue.