It Project Manager
Eureka, California, United States
At Nylex I was brought on board to act as the IT project manager, infrastructure manager, and general manager. Nylex is the largest Managed Service Provider (MSP) in the area. Nylex provides on-demand tech support as well as long term IT related strategic planning for local government, law enforcement, the financial sector, hospitals, and tribal affairs. This includes full network design and maintinance for enterprise level clients.In this position I managed the deployment of servers, VOIP phone systems, WiFi mesh networks, firewall appliances, IP camera systems, and managed the flow of help desk tickets. I managed a team of 12 IT professionals to service over 200 unique clients. I was directly involved in the hiring and firing of staff as well as dealing with personnel problems, sick requests, time off requests, leave requests, etc. I was directly responsible for the training of new staff.