Patrick Page Email & Phone Number

Liverpool, England, United Kingdom

Microsoft DynamicsSQL

Liverpool, England, United Kingdom

Lead Site Engineer @ Everton Football Club

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

IT Asset ManagerProject Managed IT Asset Management processDesigned / Delivered ProjectStakeholder managementManaged User review throughout whole of HSELiaised with Software Developers to create software to enable User ReviewTrained Permanent staff in ServiceNow / CMDBDefined HSE process in CMDBSuccessful handover to permanent teamCreation of training notes in KnowledgebaseManaging team of 4 staffIssuing and recalling devices, tracking their status throughout the asset lifecycleSupport the definition, establishment and management of the HSE’s Asset Management policies and processesEnsure Asset Inventory is accurate and trustworthyManage Assets, ensuring compliance of licence and use policy requirementsEnsure that all assets are identifiedSupport the administration of the IT Asset Database CMDBSupport the Incident, problem management and request fulfilment processes

Manchester, United Kingdom

UX IT Consultant for Global Law firm3rd Line Support EngineerSCCMAzureMigration to Windows 10Problem ManagementNexthinkOffice 365Service nowDealing with VIP’s Training guides to be used by local IT / EUC

Manchester, United Kingdom

ELS Support (Windows 10)

Liverpool, United Kingdom

IT Manager3rd Line IT SupportSetup IT systemsServersSwitchesVMware ESXIMDT Server

Liverpool, United Kingdom

Managed Deployment of Windows 10 Migrated to Office 365

Wirral

Managing Business Support DeskServer Support

Liverpool, United Kingdom

Office 365 Migration EngineerManaged deployment over several sitesAssisting with migration issuesStaff Training

Wirral

Deployment CoordinatorManaging engineers workloadsDealing with deployment of large schoolDealing with migration issues

Liverpool, United Kingdom

IT TrainerOne / One and also group classroom TrainingDealing with migration of users to OneDriveCreating Training guides for onsite staff

Preston, United Kingdom

Dealing with onsite and remote issues Producing IT Training Manuals Training new members of staff Visiting remote sitesEscalating calls when required

Crewe, United Kingdom

Dealing with onsite 2nd Line Support issues Organising & Arranging Deployment of IT equipment Setting up MFD printers on Network through DHCP Prioritising workload Deploying images & software through SCCM

Liverpool, United Kingdom

Managing IT Projects3rd Line IT SupportSetup Company Microsoft Deployment Server / Toolkit on Windows Sever 2012Created Company Images through VMware Consultation & Setup New Asset Management Software (Lansweeper) Successful roll out of handheld scanners to be used in retail stores Racking Cisco SwitchesSetup Company Video Conferencing Backup Storage

Manchester, United Kingdom

Senior IT Engineer / TeamleaderDesigning Deployment ProcessDelegating work to Engineers & Managing StaffAsset ManagementStake Holder ManagementDealing with complex IT issues

Warrington, United Kingdom

Installation of SAPProviding post migration support to 5000 users on a daily basis as part of a Team of 12.Delegating workload to other members of TeamIdentifying major issues, system outages, and major events and being first point of contact Escalating issues to 3rd Line SupportProviding mentoring/training to users on using Windows 8.1 and Office 365Re-imaging of desktop / laptop devices using SCCM Accepting delivery of and validating deliveries of Deployment stockDaily completion of Deployment migration reporting sheets

Barbados

Team leader managing 8 engineersMigration Support on World Famous Cunard Shipping LineDealing with any issues resulting from migrationInstalling and testing of Satellite Navigational Systems on shipDealing with all levels of Management including Captain and shore sideCreating training manuals for future software installationsFirst point of Contact with any issues

Liverpool, United Kingdom

Dealing with 2nd Line Support issuesEscalating issues to 3rd Line SupportRemote Support

Warrington, United Kingdom

2nd / 3rd Line SupportProviding post migration support to 5000 users on a daily basis as part of a Team of 12.Delegating workload to other members of TeamIdentifying major issues, system outages, and major events and being first point of contact Escalating issues to 3rd Line SupportProviding mentoring/training to users on using Windows 8.1 and Office 365Re-imaging of desktop / laptop devices using SCCM Accepting delivery of and validating deliveries of Deployment stockDaily completion of Deployment migration reporting sheetsTelephony migrationSoftware discovery

Liverpool, United Kingdom

2nd / 3rd Line Support Analyst covering 5000 members of staffSetup new £25 Million Accident and Emergency Deployed Windows 7 & 8.1 Images & Software through SCCMSetup off site Windows Deployment ServersCreated DHCP Reservations / DNSDeal with all calls logged through Service DeskAsset TrackingTroubleshootingActive DirectorySharepointOffice 365Group Policy ManagementCloud computers (VDI)Printer Management Setting up iPad / iPhones for new users

Liverpool, United Kingdom

IT Support in ITIL based environmentCitrix Xenapp 6.5HelpdeskImaging pc's through SCCM & Norton GhostCloud VDISoftware installationsPrinter roll outAsset Tracking

Liverpool, United Kingdom

2rd Line SupportDeploy PC / Laptop / Tablet images through SCCMMigrate Users through SCCMLiaise with DepartmentsFloor walkingSoftware installationsProblem solvingSharepoint

Liverpool, United Kingdom

Printer Roll out TechnicianInstallation of new MFD PrintersDHCP ReservationsSetting up printer queue’sLiaise with other departmentsVisit other sites throughout countryRemove / update asset registerCreated Training Manual

Liverpool, United Kingdom

Team Leader / Office ManagerSchedule tasks for engineersDirect point of contactRoll out EngineerManaged & Deployed 5000 pc’sImage pc’s with SCCMMigrate user's & pc'sLiaise with DepartmentsFloor walkingSoftware installationsProblem solvingSoftware discoveryHelpdesk

Liverpool, United Kingdom

Printer Roll out TechnicianInstallation of new MFD PrintersDHCP ReservationsSetting up printer queue’sLiaise with other departmentsVisit other sites throughout countryRemove / update asset registerCreated Training Manual

Liverpool, United Kingdom

Carrying out routine network management tasks including daily backups, anti-virus checking and other housekeeping tasksRespond to incidents logged by the customerManagement of problems to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement.Carry out hardware fault diagnosis, including the repair of IT systemsWindows Server 2003CC4 NetworkResponsible for I.T. equipment for over 1000 students and staffFirewall FilteringChanging passwords, Creating usersInstallation of new I.T. suitesDeployment engineerResponsible for 4 members of staff on large scale deployment of I.T. systems in schoolSuccessfully managed hand over and sign off by school and local authorityFloor walkingRe-imaged new and legacy pc’s and laptopsTrained onsite engineer on new systemsSetup printers and network queues and DHCP reservationsUpgraded current legacy equipmentInstalled switches and patched whole schoolOrganised staff and prioritised workload

Skelmersdale

Supporting 3 Colleges and 50 In-Training sites throughout Northwest EnglandInstallation of new PC’s & ServersMicrosoft Deployment ServerPassword resets, Account creation & user groups support via Microsoft Active DirectoryRemote Desktop & VNCApple Mac ServerTraining staff on systems both internal & externalVirtual Desktop (Vmware) & Vmware ESXIResponsible for College HelpdeskAsset Tracking / DeploymentOffice movesResponsible for I.T. equipment for over 1000 students and staff

Site lead engineer responsible for 4 members of staff.PC Field EngineerInstallation and roll out of Servers, PC’s, Apple Mac and Laptops.Installation of TV IP Box’s.System testing and installation of software.Laptop safe builds.Responsible alongside projector manager for successful handover of PC equipment.Installation of Server rooms including Cabinets, Servers, Backup’s, UPS and Switches.Point of contact for everything I.T. related on site.Creation of images in CC4 Management console.Patching of PC’s and Telephone’s.Fault finding.

Liverpool, United Kingdom

Offering up to 2nd line, post-‘desktop-migration’ IT support.Setting up wireless profiles, installing network adapters and checking LAN settings, including manual TCP/IP setup.Norton Ghost imaging software creation and cloning.Blackberry device and desktop manager setup, connectivity and synchronisation.Constant user interaction and customer facing with staff, students and also parents.Responsible for over 1200 PC’s, Laptops and Apple Macs.Thin Client 1st & 2nd Line supportRemote desktop supportSupport staff and students and help with teaching of IT software & hardware when required.2nd line support of any user problems and post deployment support.Moving assets & adding user policies via Microsoft Active Directory.Password resets, Account creation & user groups support via Microsoft Active DirectoryRoll out of VMwareWeb filtering both on school pc’s and external thin clientsPurchasing of new equipmentWeb design through Dreamweaver

Education record

http://www.rm.com/

Education record

http://www.hughbaird.ac.uk/

Education record

http://www.sacredheart.sefton.sch.uk/