Led a core team executing strategic and tactical initiatives that successfully engaged over 2M associates across 4,700 U.S. stores daily. Cultivated strong, strategic business partnerships with corporate partners, executives, and C-Suite leaders. Spearheaded impactful communications to drive enterprise-wide goals, including growing First Place Wallet Share (FPWS) and establishing trust as a competitive advantage.Consistently modernized operations by leveraging technology, implementing a 360-degree internal customer support strategy, and supervising an inclusive team dedicated to development, diversity, equity, and inclusion.● Accelerated W+ membership and user experience by communicating strategy to 4,700 store associates, producing hundreds of targeted communications, and supporting executive leadership with daily updates.● Launched new resources to support over 850 store remodels and pioneered the Market Fulfillment Centers gap closure project to address field disconnects and guide course correction.● Awarded for exceptional leadership during the COVID-19 pandemic, creating an intranet resource for real-time updates on health and operational guidelines, replicated by Sam’s Club and International teams.● Coordinated a Women’s Empowerment Event with ten executive speakers and directed 24/7 crisis communication support for community disasters, developing systems for effective business continuity.

Responsible for a mixed format (Supercenters and Neighborhood Markets) market of nine stores located in a highly competitive metro marketplace. Leading a diverse group of individuals totaling over 4,200 associates and salaried leadership driving processes to reach and exceed company goals for results metrics on customer service, financial performance, compliance and safety, talent and development, and inventory accuracy.

Lead all aspects of a ground-up store opening including: staffing, training, fixturing, and merchandising. Hired, developed, and led a team of 600 customer oriented associates and management. Mentored and promoted several associates from hourly positions into salaried leadership roles. Built a 96% total store sales growth to $120 million annually. Developed and executed total store financial budgets creating outstanding P&L results monthly, quarterly, and annually. Consistently in the top 1% of the region for performance. 7/8 years produced "Exceeds Expectations" annual evaluations.

Created and executed financial budgets with P&L results that exceeded company goals every year in both sales and profit. Planned customer focused merchandising strategies for daily and seasonal sales success. Received numerous company and community awards for performance. Produced all "Above Standard" annual evaluations.

Had multiple leadership responsibilities in multiple units in Springfield and Kansas City, Missouri while also relocating and having multiple leadership responsibilities in Savannah and Augusta, Georgia during this five year time frame with the company.

Lead an hourly workforce to achieve successful growth of the franchised single owner corporate location including a 100% expansion of the retail square footage. Was responsible for all leadership responsibilities in the owner's absence.