Patrick Philippe Email & Phone Number

Ville De Paris, Île-de-France, France

Montargis, Centre-Val De Loire, France

Challenge:Improve Customer Quality experience and operational efficiency.Competences:Project management with gate reviews implementation to move from reactive to preventive mode,Renewal of existing QRQC standard allowing to address 80% of issues at production line level.Results:Customer claims divided by 3 and non-quality costs divided by 2 in two years.

Guyancourt

Challenge:Manage technical and financial projects risks.Competences:Leading of a project enabling to establish a standard development process,Implementation of the project: definition and follow-up of the KPI for correct use in the different countries,Training and coaching of all project teams.Result:Deployment in all countries (Europe, India, USA, Brazil).

Guyancourt, France

Challenge: Exceed competition Quality level and retrieve customer trust.Competences:Implementation of Quality excellence (QRQC),In partnership with IBM, design and deployment of an IT tool allowing to manage customer claims and lessons learned (budget 700k€),Specific management of leading change.Results:Exit of escalation with four major customers (PSA.

Paris, France

Challenge: At Group level, reach the "single digit" for customers ppm.Competences:Design, implementation and follow-up of the strategy and its related roadmap,Management of a team of 90 Group Resident Engineers,Organization of the Quality customer communication at the Top Management level.Result: Customers claims divided by two (6 ppm vs 13 ppm in December.

Cergy, France

Challenge: fix a customer warranty crisis for an amount of 19M€.Competences:Leading of a war room to identify the root cause based on facts and defect reproduction,Coordination of an internal team and of external contractors,Management of customer communication.Result: No penalty and commercial settlement with the customer.

La Verrière, France

Result: Implementation of prevention tools in P2 projects: design reviews, PDCA/FTA, generic FMEAs.

Montigny - France

Result: On 12 months, customer incidents reduction by 60%.

Créteil, France

Training at Corporate level, of the Top Management and I&C of Valeo Group worldwide, for a total of 1500 people

St Ouen l'Aumône, France

Construction of the Quality network and implementation of the Quality strategy in each of the 34 agencies of the Division

Saint Ouen l'Aumône

Saint Ouen l'Aumône