Patrick Plamondon Email & Phone Number

Montréal, Québec, Canada

Gestion performances, risques, relations fournisseurs et contrats)

Montréal, Québec, Canada

Gestion en gouvernance commerciale (Enjeux, Plan d'actions, SLA-SLO, KPI, Facturation et budget Capex-Opex ) Gestion contrats maintenances (TI-STI) comptes majeurs, KPI, rendements SLA-SLO, Renouvellement contrats - Gestion SAPGestion des renouvellements des licences TI-STI Gestion des paiements et crédits factures TI/STI Conseiller dotation et onboarding.

Montréal, Québec, Canada

Saint-Bruno, Quebec, Canada

Gestion des changements Coorpo Dev/QA/Val/Prod et planification des activités Cut-Over. ChaRm ITSM SAP Safe Agiles. DevOps

Région De Montréal, Canada

Gestion RH/Projets/Fournisseurs et évolutions TIo Gestion du budget informatique Capex/Opex ($ millions).o Participe aux rencontres internes avec la Direction et apporte des suggestions/recommandations. o Détermine les fournisseurs qui seront les joueurs clefs pour la réussite suivant l’analyse des propositions contractuelles, approuve et gère les.

Région De Montréal, Canada

o Supervise les clients qui me sont assignés, valide la qualité d’implantation et assurer la satisfaction.o Identifie des initiatives concrètes pour soutenir les stratégies TI.o Accompagne la direction de l’entreprise dans la transformation de leurs TI.o Gestion des multiprojets clients durant l’année qui seront supportés par nos équipes de soutien.

Montreal, Canada Area

• Champs d’expertises;
• Administrateur de contrat maintenance et en gestion multi-fournisseurs
• Analyste en solutions d’affaires et d’impacts
• Conseiller en Gestion des changements et Coordination des problèmes TI en Infra
• Conseiller et Support Technique TI
• Contrôleur de Projets (PCO)

Montreal, Canada Area

( Switch to IBMer in Costa Rica )Change Management Committee Permanent (Banking/ Business Operations/ Corporate / Wealth and Financial Markets) business towers.Manage problem and change request from customer and IBM;Primary contact between the Delivery Project Executive and Delivery Support Organization;Integral part of the account planning and delivery.

Région De Montréal, Canada

( Switch to IBMer in Costa Rica )- Handle all change requests for that are submitted through HPSM -MAXIMO tool whether it is Project related, Operational and Maintenance or Bug Fixes Changes. - Evaluate each change to check it respects all the pre-requisites depending the environment impacted: Implementation Schedule and Plan, Configuration Items (CI).

Montreal, Canada Area

Specialist in Maintenance Contract for Quebec, Montreal and the Atlantic Regions. Build an HW and/or SW maintenance contracts solutions. From IBM machines and/or other products such Cisco, Motorola, Wincor, HP, Dell, etc. Manage the customers billing, the annual reconciliation $ for any add-removed during the amendment and update the inventory in our.

Montreal, Canada Area

Manage the maintenance contracts on Automatic Teller Machines (ATM) such Desjardins (CPOP) and Laurentian Bank (BLC) accounts in Quebec-Toronto-Ottawa areas. On charge of the service calls to minimise the rpt calls, running montly Service Level Agreement (SLA) or Service Level Objective (SLO) report, responsible of all the out of scope activities and.

Montreal, Canada Area

Supporting multi-customers within IBM-TS Team Quebec. Crisis management and\or customer escalation, manage the customer agreements service, traking and monitor hold for parts calls, repeats calls, out of scope activities. Make sure that we don't have HW or SW repetitive problem that affects the performance of the machine to please customers and gain there.

Montreal, Canada Area

National Bank of Canada --- Preparing and running weekly report to determine outgoing issues on ATMs machines into the network and performance, was assign on Y2K project for any possible issues and responsable of the IMAC request Support Level 3 for controller MT 47xx to assist Ingenior/Regional Support/Country Support

Montreal, Canada Area

National Bank of Canada ---Customer representative for Automatics Banking Machines to diagnostic various problems; networking, communication, problem determination if it's hardware or software issues. Than refer the case to the properly person than resolving the problem.

Montreal, Canada Area

National Bank of Canada and Alberta Treasory Bank-- Customer representative for Automatics Banking Machines for Supporting the NCR 50XX,56XX, IBM 3624,47XX for BNC Bank account and Alberta Treasory Bank account.

Montreal, Canada Area

Security guard allocated to the transport of money for banking (Central Bank of Canada, Casino of Montreal, Counters and Safes hardly for BNC) Quarter of 12hrs shift day / evening / night rotation..

Boucherville

On charge of the Customer Services @ Bell-Mobility Cellular division, Responsable of the training of our Sales Representatives, Manage the Inventory and Coordonate the installations.

Montreal, Canada Area

College (Dec), Psychology

Formation Cadres Et Professionnels, Oct 2016

Formation Cadres Et Professionnels, Février 2017