Patrick P. Email & Phone Number

Charlotte, North Carolina, Us

Equipped with product development expertise, I have provided delivery of CIAM, enterprise secure authentication and exceptional client experience across digital retail and commercial services by collaborating with Agile teams, Scrum Masters, Tech Leads, Developers, Technology Partners, cybersecurity, and Vendors. With strong leadership acumen, I have directed four cross-functional teams in the adoption of the SAFe Agile model and execution feature, user story, and project initiatives to provide innovative solutions that drive business growth and increase client experience.Key Accomplishments: ► Led implementation of Single Sign-On (SSO), authentication, passwordless, multi-factor authentication (MFA), and self-service tools to support enhanced cybersecurity and client identification capabilities across the web and mobile platforms. ► Monitored product backlog by defining product roadmap across PIs, Rally prioritization, consistent ceremonies, and 2-week sprints across all teams that maximized product team's ability to create value for business and customers.►Enhanced team efficiency by increasing velocity and transitioning from points to hours for capacity measurement, in coordination with technology leads and scrum master.

Charlotte, North Carolina, Us

As a VP Portfolio Product Manager, I led the end-to-end product development lifecycle of Truist Bank's Small Business Credit Card while maintaining revenue growth through full P&L lifecycle management of the portfolio. By cultivating cross-functional relationships internally and externally, I improved collaboration and alignment across teams to streamline processes and maximize customer satisfaction.Key Accomplishments: ►Directed card conversion and processor transition for SunTrust Bank and BB&T merger, overseeing product mapping and change management initiatives to ensure a seamless experience for stakeholders and customers.►Led strategic decisions based on data analysis around client targeting, channel optimization, campaign timing, cost efficiencies, fraud solutions, and portfolio performance, leading to an increase in overall portfolio profitability.

Mooresville, Nc, Us

I coordinated development of a content management platform, defined roadmaps, and delivered a new web interface that improved the management of sales, projects, HR, and training to increase employee engagement. In addition, I supported adoption and utilization of Jira and Confluence for effective program management and to provide enhanced results. Having strong analytical skills, I have designed new analytics criteria and baselines in partnership with multiple businesses, resulting in more effective analysis and reporting of key metrics. Key Accomplishments: ►Optimized store associate productivity and efficiency by spearheading the agile execution and design of digital initiatives.►Led end-to-end development and launch management of digital tools suite, including new content management systems (CMS), consolidated communication portal, associate task management, and application partner integrations. ►Monitored the end-to-end process of formulating and executing an effective application strategy and product roadmap, supported by detailed product analytics and OKR frameworks.►Delivered strategic guidance on scrum sprint planning, story mapping, UX/UI ideation, and UAT to improve product quality.►Aligned program requirements with the business vision by directing cross-functional teams of stakeholders that increased end-user satisfaction and improved product quality.►Developed and rolled out an enterprise reporting dashboard to monitor and govern product team performance.

San Francisco, California, Us

LDuring this role, I delivered tactical leadership in successful implementation of scaled agile framework across the Wholesale organization, to minimize burnout and increase employee satisfaction. Moreover, I played a pivotal role in development of digital solutions for the Wholesale digital channel to automate and run operations smoothly and swiftly.Key Accomplishments: ► Product ownership for Treasury Management Digital Transformation ADA and Desktop Deposit Application redesign, driving business efficiency and productivity for end-users.► Trained and mentored product managers and product owners on Agile Methodology, Jira, Kanban, and Scrum, enabling high-quality products delivered promptly.► Led backlog management by prioritizing Epics, features, and user stories to maximize value and meet user needs. ►Leveraged Jira and Confluence to prioritize programs and improve cross-functional collaboration.

Beverly Hills, California, Us

As a Platform Product Manager, I provided outstanding results by leading a top-performing DevOps team in the implementation of Agile-based strategies that significantly improved risk management, compliance, and information security through front-end user UI/UX enhancements, including tokenization and frictionless experiences for 3DS and other fans. By partnering with technology team, I have developed backend systems roadmap for merchant payment processing and reporting with terminal and payment processing partners.Key Accomplishments: ► Led and transformed DevOps team to help drive Ticketmaster into the world's leading ticketing company with annual sales of 455M tickets and drove the company's position at the top 5 eCommerce sites under Live Nation Entertainment (Market Cap of $14.6bn). ►Revamped backend payment systems by owning a roadmap development and supervising operations, resulting in effective fraud prevention and mitigation.Optimized payment systems on a global scale, spanning multiple countries including the United States, Canada, Mexico, Australia, New Zealand, Ireland, and the United Kingdom. ►Collaborated with marketplace product managers, marketing, fraud, collections, and finance teams to mitigate fraud attacks and improve platform security and customer satisfaction scores.►Established partnerships with payment processors, gateway providers, and global payment vendors to launch local CP and CNP payment capabilities worldwide that generated high transaction volumes and revenue growth.►Drove revenue growth, security enhancements, and operational efficiency through successful leadership of payment platform updates, integrations, and roadmaps, including merchant payment capabilities like NFC.

Charlotte, Nc, Us

►Facilitated seamless integration and adoption of new digital payment solutions by driving cross-functional communication and coordination aligned with the organization's strategic objectives.►Achieved a 105% increase in SunTrust consumer card adoption of available mobile wallets and a 50% expansion in the availability of mobile payment options, resulting in significant revenue growth.►Drove a 20% MoM increase in usage and adoption through effective marketing campaigns and data-driven insights, continuously optimizing to achieve sustained results.►Managed the P&L for the SunTrust Deals rewards loyalty program for consumer debit cards and credit cards, identifying opportunities and risks through reporting and managing vendors.►Launched mobile wallet integration, metrics, and availability for the bank by building innovative strategies and roadmaps with partners from Mastercard, Visa, and Fiserv.►Introduced the SunTrust Rewards cashback loyalty program for debit and credit cards, emphasizing the collaborative effort with vendors to enhance digital capabilities and improve the client experience across mobile and web platforms.►Led a team to implement a commercial client web portal with front-end and back-end capabilities and a Single Sign-On (SSO) feature for seamless access to various commercial applications and services.

Charlotte, Nc, Us

TMPS, Wholesale Treasury Sr Product Owner managing multi-year, multi-million program utilizing agile processes and driving new operational processes and procedures with cross work stream leads. led business analysts to create and manage backlog, features, user stories and product road map. Worked with Scrum coach & scrum masters on story mapping, story points and user stories. Led Proof of Concept and Pilots with clients for user feedback. Directed UI/UX development to drive usability and client centric experience.

Lead a group of 5 or more instructors and 30 or more boot campers through an organized series of work outs. Assist with food log , goal setting, motivation, one on one mentoring, communication, events. Public speaking, organization and positive reinforcement are just a couple of key qualities to helping others achieve a healthy lifestyle.

Dallas, Tx, Us

Manage MyAT&T (att.com/myatt, m.att.com/myatt) mobile, tablet and desktop accessibility compliance. Drive the ability for individuals with disabilities to access customer experience per the FCC rules and regulations. Lead requirements, stream lining process and government compliance which include analysis of user experience, testing and development to improve internal process and knowledge sharing.

Indianapolis, In, Us

Led a team of 4 business analysts to kick off to implement T-Mobile e-commerce digital Online, Mobile, Tablet lower and upper funnel purchasing path UI/UX utilizing Agile and Kanban Cards Rally product management software tool. Managed cross functional teams to implement priority requirements to meet clients needs. Led daily Stand ups, managed creative design, functional grooming sessions, technical grooming sessions and approvals. Oversaw user stories and HTML packages to development teams for implementation

Innovator of mobile payments startup ; mobile commerce; mobile wallet, NFC; rewards programs and loyalty programs. Softcard was acquired by Google. GoSoftcard.com was a mobile payments & mobile commerce joint venture. between AT&T, Verizon and T-Mobile. As a product manager at Softcard a Fintech, I managed product & technology integration, development , operations & processes with AT&T. Softcard launched on multiple platforms which include IOS, Android and Windows and owned submissions,quality assurance, testing (AIT, SIT, UAT), mobile device management and product road map with AT&T.Major highlight has been driving the partnership between AT&T and Softcard to launch 2 city pilot program and then nationally. I supported all partners to launch a successful mobile commerce/mobile payments product across wireless carriers, payment networks, card Issuers, merchants and Soft card.

Charlotte, Nc, Us

Managed large scale (> $5MM investment) business and technology programs/projects within the Consumer Banking business unit, focused on new SunTrust products and services to meet the needs of retail banking customers. Led projects from discovery through initiation, Planning, Execution, and Realization phases. I coordinated all work activities across multiple work streams, including product development, technology, marketing, employee training, communications, and external vendors.I maintained critical project deliverables, including Business Case, Project Charter, Project Schedule, Risks & Issues Log, Change Control Log, Risk Management Plan, and Status ReportsActively managed project budgetsFacilitated program and project status meetingsDeveloped and tracked KPIs to monitor the success of the project post-implementationLaunched new consumer products (ID Theft)Launched Enterprise Social Network pilot - Yammer

Charlotte, Nc, Us

Dallas, Tx, Us

Led cross carriers infrastructure management team managing FCC CGSA filing compliance and contract negotiations for wireless carriers in the United States and abroad through REM Enterprise.

Worldwide, Oo

Managed marketing and business development projects to drive tax services to enterprise clients. Responsibilities included:• Managing Data and CRM projects with team in India to execute data mining supporting strategic sourcing, competitive and industry analysis, spend category management, and departmental planning initiatives for tax services• Planned and led financial, hard data, metrics and various quantitative research including year-over-year revenue generation, projected growth, market bench marking, and ROI• Led and executed client contracts from RFP to client engagement to business development• Cross-promote services, including audits, financial advisory services, and consulting, utilizing CRM tools which helped increase client revenue by 8% in 2008• Coordinated large-scale event logistics for internal and external clients to drive tax service business •Synthesized complex data in order to handle client management systems, (i.e. RTRAK & Salesforce.com)• Developed presentations, marketing materials, proposals that have led to 10% revenue increase year-over-year• Promoted company branding and awareness of D’briefs (webcasts) and subscriptions through email and data mining which have led to a 23% increase in membership and attendance• Trained business development managers and their support staff on policies and procedures for utilizing the CRM systemSpecialties:Business development, reporting and analysisAccount marketing and strategyAccount planningEvent management both internal and externalInternal and external communicationManage D'briefs program for the SoutheastUtilization of Salesforce.com, hoovers, Factiva, BoardEx,

Greenville, Nc, Us

• Led sponsorship management for non-profit, professional sports, and college sports, collaborating with NFL Buffalo Bills, Sabers, and Upstate, NY college sponsorships.• Managed end to end b2b, retail, indirect, Hispanic marketing strategies, media buys and store merchandising for Upstate, NY region, and conducted new product training for go-to-market sales strategies.Business to Business account manager Market development representative

Bs, Communication And Media Studies

Mba, Business, Management, Marketing, And Related Support Services

Certificate, Web Design And Development