Patrick Polvorosa Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Currently leading a team of Globally Distributed leaders and managers to run the day to day operations of the business, including finance, Customer Success, human resources, legal, strategy, and business development.Implemented a new organizational system that allowed individual contributors to own, develop, and maintain various process workflows. Spearheaded functions related to recruitment, compensation, development, performance reviews, discipline, and terminations.Led the company’s Go-To-Market launch of a second product line from concept to execution, including sales enablement materials, technical requirements, customer journey and CX development, and more.Determined leading and lagging measures to diagnose the performance of the Operations teams.Created the core implementations process structure around new customer onboarding as well as the implementation of various operational improvements.

Toronto, Canada Area

Delivered exceptional consulting and support to high value accounts by directly managing a team of Customer Success Managers.Implemented and launched the Customer Training Learning Management System for customers to access 24x7 that led to a decrease in support contacts, increased CSAT and customer retention, and accelerated adoption.Collaborated with customers to implement software solutions that solve manufacturing problems.Managing customers and implementation timelines using Project Management principles.Built lasting relationships with key stakeholders at client organizations to gain buy-in for projects and ensure successful implementation post launch.Leading the continuous improvement initiative that enables internal and external processes to be more efficient and productive.

Toronto, Ontario, Canada

Developed the basketball and inter-personal skills of a high-performing, adult women's basketball team, leading to success on and off the court.

East York Bakery, Toronto

• Exceeded line performance objectives by managing a team of 35 direct reports, 250 indirect reports, and 12 different production lines.• Reduced changeover times on the plant’s three highest volume production lines by 50% and generated $1M in annual savings by implementing various improvement initiatives.• Improved process inefficiencies and cross functional communication by successfully implementing lean principles (ie. Kaizens, Loss Analysis, Value Stream Mapping, and Visual Management, among others).

Gimli, Manitoba

• Delivered $1.5M of annual savings as lead capital project manager and owner of the continuous improvement program through various improvement and change management projects• Improved maintenance KPIs by 20% for processing work orders through transitioning an ERP system to SAP. Successfully trained 180 new users and dramatically improved productivity.

• Elected by the class and organized large events (more than 200 participants) for the community.• Raised almost $2,000 for the Graditude campaign. This led the department as the highest contributor in the faculty and achieved a 95% participation rate, which are both almost double the faculty averages.

• Managed staff of ten, ensured articles are on time, and implemented strategies to increase readership.• Wrote, edited, and published thought provoking pieces about athletics, student life, and related topics.

Temiscaming, Quebec, Canada

• Increased daily steam production by 15% and $1M annually in savings through a heat exchanger optimization strategy. • Conducted and wrote a comprehensive study on the production plant’s water treatment system.• Improved performance KPIs by 5% by implementing a new preventive maintenance data tracking and analysis system.

Toronto, Ontario

Improved the anaerobic digestion of pulp and paper mill bio-sludge by means of enzyme pre-treatment and freeze/thaw pre-treatmentLearned a variety of laboratory skills, including, bacterial fermentation, protein isolation and identification, protein assays, enzyme treatment, COD and BMP assays, anaerobic digestion techniques, among others.Presented research findings to distinguished industry professionals and University professors.

Organized a 4,000 member league, growing over 600% in enrollment in its first 2 years, while acting as a coach and captain for basketball, soccer, and volleyball teams.

Bachelor Of Applied Science (B.A.Sc.), Chemical Engineering

Activities and Societies: Clubs affiliated with: Chemical Engineering Undergraduate Student Council, The Cannon, Engineering Athletics.

Secondary School Diploma

Activities and Societies: Math Club, Chemistry Club, Filipino Club, Multicultural Club, Basketball teamGraduated as an Ontario Scholar.