On the Retail Payment Solutions journey team, I'm responsible for creating digital experiences that help our consumer and business credit and debit card customers manage their accounts more easily. - Utilize Sketch or Omnigraffle to create wireframe documents with comprehensive functional annotations to enable accurate development by technology partners.- Create interactive prototypes with InVision to gain alignment on UX interpretation of business needs and to facilitate user testing- Present solutions to multiple stakeholders, gathering real-time feedback and offering quick solutions to concerns to ensure alignment is gained quickly and efficiently during design sprints.

In this role, I worked across multiple business lines to create user experiences for Wealth, Business, and Branch Bankers that ensured compliance with federal regulations. - Utilized Axure and Omnigraffle to create wireframe documents with comprehensive functional annotations to enable accurate development by technology partners.- Created interactive prototypes with InVision to gain alignment on UX interpretation of business needs and to facilitate user testing- Presented solutions to multiple stakeholders, gathering real-time feedback and offering quick solutions to concerns to ensure alignment is gained quickly and efficiently during large-group meetings.-Recognized by leadership twice during my first 90 days for collaboration, generating quality work, and dedication to aggressive project timelines.

In this role, I created experiences that enhanced Discover's Customer Service operations by improving interfaces their call center agents use to collect on customer debt. - Designed user experience enhancements for operation center systems in order to provide best-in-business credit risk performance. - Tested potential design concepts through the creation of wireframes, high-fidelity mockups, and interactive prototypes in order to ensure usability among target user groups.- Executed end-to-end software development cycle including design, Agile story authoring, scope estimation and sprint planning, user acceptance and regression testing, and release communication plans. - Provided thought leadership and Agile Project Management expertise to convert an existing system enhancement release process to Agile.

In this role, I reviewed, prioritized and executed changes to Discover.com webpages in order to provide accurate information to current and prospective customers about Discover Card features, benefits, and tools and so much more: - Designed, developed and implemented the .discover top-level domain Network Information Center (NIC) page, presenting design and solutions to senior leadership. I estimate a savings of $75k by individually executing full-stack implementation. - As an Agile Product Owner, I delivered a new Website Change Request workflow management tool. I reviewed and approved test cases, executed User Acceptance Testing, approved user stories and iterative development phases. - Leveraging monthly user subscription data, I managed the template conversion of over 500 account servicing-related emails, coordinating creative services, legal, and content owners, to provide mobile-optimized communication to card members. - Collaborated with Digital User Experience, Customer Service, Search, Site Marketing, Business Technology, Acquisition, and Portfolio teams in order to provide expertise and thought leadership toward new landing page installations, campaigns, and responsive web design transformation on Discover.com. - Led a customer account center update process for an enterprise-wide fee schedule change, ensuring customers using our mobile application or online account center received accurate fee information at the time of the increase.

At Elkay, I created and curated content across our entire product offering. I collaborated with product marketing, information technology, and marketing professionals to create experiences that support our channel sales teams and help consumers discover and decide to purchase Elkay products. I also maintained promotions on our brands' social media sites.I filmed, edited, and produced product demonstration videos using Canon video equipment, professional lighting, Adobe After Effects and Premiere CC, and YouTube.During my time with the company, I supported five brand new website launches, countless product launches, and contributed to the redesign and content load of a new website for one of their cabinetry brands. One of my proudest accomplishments was producing quality work, while never missing a deadline.

I recruited participants for usability studies at OIT's Usability Services office. I also helped conduct the studies by providing lab support and greeting participants.

I created pieces for a variety of purposes:Orientation MaterialsAdvertisements for EventsOffice SignageI also maintained the Current Student section of the College of Design website and sent e-mail communications to targeted segments of undergraduate students.

I had a whirlwind of a summer working on a unique project for The Weird Science: - I documented user flows designed features for a MVP social media website. - Administered a usability study of the website with four participants in the target user group. - Presented study findings and business recommendations to a large UK-based software company to enable the creation of a useful product for their target audience.

I provided customer service at registers, self-checkouts, and our customer service desk. I answered phone calls and directed to the appropriate people or helped the caller myself. I supervised a team of 10+ people. I balanced approximately $3,000 a night.