Patrick Quick, Mpa

Patrick Quick, Mpa Email and Phone Number

Director - Customer Experience @ Gwinnett County Government
lawrenceville, georgia, united states
Patrick Quick, Mpa's Location
Atlanta, Georgia, United States, United States
Patrick Quick, Mpa's Contact Details

Patrick Quick, Mpa work email

Patrick Quick, Mpa personal email

n/a

Patrick Quick, Mpa phone numbers

About Patrick Quick, Mpa

Professionally, my focus is achieving results for the customer in the public sector by leveraging organizational values, strategy, and data insights. I've worked in government for 12 years in the areas of strategic planning, customer process improvement, performance measurement, innovation management, and employee engagement.At Gwinnett County, I oversee innovating the overall customer experience, business licensing, revenue, commercial/residential permitting, and customer support center operations. My work is rooted in purpose, engaging people, implementing common sense efficiencies, and trusting staff to perform their best work for our community. I thrive on proving that governments can build a high-performance culture and working against the negative stereotypes that label government as ineffective.In addition to my work experience, I hold degrees in both business (BBA) and government (MPA). I am a proud tribal citizen of the Cherokee Nation of Oklahoma.Constantly growing to become a more empathetic and courageous person is at the cornerstone of my values. I know you can learn something from everyone.

Patrick Quick, Mpa's Current Company Details
Gwinnett County Government

Gwinnett County Government

View
Director - Customer Experience
lawrenceville, georgia, united states
Employees:
2235
Patrick Quick, Mpa Work Experience Details
  • Gwinnett County Government
    Director Of Customer Experience
    Gwinnett County Government Sep 2024 - Present
    Atlanta Metropolitan Area
  • City Of Aspen
    Director - Strategy & Innovation Office
    City Of Aspen Aug 2021 - Sep 2024
    Aspen, Colorado, United States
  • Austin Fire Department
    Division Manager-Office Of The Fire Chief, Strategy, & Analytics
    Austin Fire Department Mar 2021 - Aug 2021
    Austin, Texas, United States
  • City Of Austin - Small & Minority Business Resources
    Business Process Consultant
    City Of Austin - Small & Minority Business Resources Sep 2018 - Mar 2021
    Austin, Texas
    As Strategic Alignment Manager and member of the executive team, I oversee strategic planning, performance measurement, strategic projects, process improvement, and employee engagement for the department. I manage multiple cross-functional, process improvement strike teams as well as the SMBR Strategic Alignment Team. In addition, I provide internal management consulting to the Director in my areas of expertise.
  • City Of Austin-Police Dept
    Process Improvement Lead-Business Systems Analyst
    City Of Austin-Police Dept Apr 2015 - Sep 2018
    Police Headquarters-Austin,Tx
    • Acts as internal consultant for work groups across organization to identify process improvements/efficiencies, develop business/reporting solutions, and manage projects• Manages projects with diverse stakeholders, including executives and managers• Manages projects related to data, reporting needs, business systems/tools, business intelligence, and process improvements• Conducts research to ensure best practices• Meets with decision makers and end users to scope the project, define goals and deadlines, and manages expectations to project completion• Prepares and archives all project documentation (Project Management Plans, Requirements Plans, User Testing Plans, User Training Plans, etc)• Assigns and monitors tasks to stakeholders and members of the project team in Asana, Trello, and SharePoint• Documents workflows, data flows, and process flow diagrams/mapping (Visio and XMind)• Assists in the management of MicroStrategy (BI Portal) to improve Evidence-Based Policing efforts developing statistical process controls, XmR smart charts, and other best practices in performance management• Collects and migrates large sets of data into reporting tools like MicroStrategy from various data sources to streamline work processes for analysts and/or other work groups• Develops reporting tools and dashboards for work groups • Facilitates user testing and end user training for report writers/analysts• Makes recommendations to executives and managers through evidenced-based decision making using MicroStrategy• Writes Statement of Work for use in Requests for Proposal• Writes Business Needs Statements • Designs and develops various surveys for work groups (Survey Monkey, Survey 123, etc)• City of Austin-Business Intelligence Operating Board (voting member)• Requests and negotiates Capital Improvement Projects (CIP) funding on behalf of APD at BI Operating Board meetings
  • State Of Oklahoma
    Senior Performance Analyst
    State Of Oklahoma May 2013 - Apr 2015
    State Capitol Building-Oklahoma City, Ok
    Founding member of implementation team on one of the most innovative state government performance management/budgeting systems in the nation alongside Deloitte Consulting (contractor)• Assisted with the facilitation of The Governor’s Strategic Planning Annual Summit• Personally managed two of the Governor’s Statewide Goals: o Statewide Goal 3>Educated Citizens & Exemplary Schools (10 Statewide Programs) o Statewide Goal 5>Effective Services & Accountable Government (9 Statewide Programs)• Facilitated strategic planning sessions with Cabinet Secretaries/state agency executives• Developed the Strategic Business Plan for the Performance & Efficiency Division• Assisted in the development of the State’s transparency website (OKStateStat.ok.gov)• Directed and facilitated Performance Measurement Reviews per Statewide Program alongside the Governor and her senior staff• Partnered with state agency executives, acting as their internal performance management consultant and liaison to the Governor's Office• Evaluated and advised on state agency strategic plans, processes, performance meaures, and targets• Headed up the training effort for state agencies on developing reports using the Oracle Business Intelligence tool• Made recommendations to the Governor and her senior staff through formal reports and presentations to executives• Collected and analyzed complex financial and statistical performance data • Conducted research on best practices and other information pertaining to agency operations • Built relationships with other state government performance teams across the nation• Responded to public information requests from the media/citizens alongside the PIO• Trained/mentored Performance Analysts • Performed project management as required (Secretary of Finance-Special Projects Team)• Trained by Deloitte Consulting in strategic planning, performance measurement, data analysis and reporting, project management, facilitation, and process improvement
  • Officemax-Commercial Contract Division
    Business Development Manager
    Officemax-Commercial Contract Division Mar 2009 - Nov 2010
    Norman, Ok
    • Managed corporate accounts through consultative customer relationship building• “Gold Award Winner” which is granted to employees with highest overall quota performance within the company• Presented product to clients through engaging tools and visuals and built rapport to ensure lasting business relationships• Appointed to the OfficeMax, Inc. Diversity & Inclusion Corporate Committee• Performed project management duties around new client acquisitions and onboarding

Patrick Quick, Mpa Skills

Strategic Planning Leadership Performance Management Performance Measurement Operations Management Performance Analysis Performance Metrics Strategy Goal Setting State Government Operational Planning Data Analysis Project Management Key Performance Indicators Program Budgeting Government Public Administration Public Policy Transparency Education Program Evaluation Program Management Program Facilitation Public Budgeting Public Sector Budgeting Management Consulting Consulting Strategic Consulting Training Mentoring Advisement Statistical Tools Statistics Statistical Reporting Statistical Data Analysis Website Updating Executive Level Relationship Building Management Microsoft Office Microsoft Excel Research Team Building Microsoft Word

Patrick Quick, Mpa Education Details

Frequently Asked Questions about Patrick Quick, Mpa

What company does Patrick Quick, Mpa work for?

Patrick Quick, Mpa works for Gwinnett County Government

What is Patrick Quick, Mpa's role at the current company?

Patrick Quick, Mpa's current role is Director - Customer Experience.

What is Patrick Quick, Mpa's email address?

Patrick Quick, Mpa's email address is pa****@****pen.com

What is Patrick Quick, Mpa's direct phone number?

Patrick Quick, Mpa's direct phone number is +140563*****

What schools did Patrick Quick, Mpa attend?

Patrick Quick, Mpa attended University Of Oklahoma, Oklahoma Baptist University.

What are some of Patrick Quick, Mpa's interests?

Patrick Quick, Mpa has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Poverty Alleviation, Arts And Culture.

What skills is Patrick Quick, Mpa known for?

Patrick Quick, Mpa has skills like Strategic Planning, Leadership, Performance Management, Performance Measurement, Operations Management, Performance Analysis, Performance Metrics, Strategy, Goal Setting, State Government, Operational Planning, Data Analysis.

Who are Patrick Quick, Mpa's colleagues?

Patrick Quick, Mpa's colleagues are Patrick "prof Roach" Roach, Hassan Brown, Julia Thao, Steve Honeycutt, Steve Cline, Don Utes, Lauren Ochoa.

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