Patrick Quick, Mpa Email and Phone Number
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Patrick Quick, Mpa personal email
Patrick Quick, Mpa phone numbers
Professionally, my focus is achieving results for the customer in the public sector by leveraging organizational values, strategy, and data insights. I've worked in government for 12 years in the areas of strategic planning, customer process improvement, performance measurement, innovation management, and employee engagement.At Gwinnett County, I oversee innovating the overall customer experience, business licensing, revenue, commercial/residential permitting, and customer support center operations. My work is rooted in purpose, engaging people, implementing common sense efficiencies, and trusting staff to perform their best work for our community. I thrive on proving that governments can build a high-performance culture and working against the negative stereotypes that label government as ineffective.In addition to my work experience, I hold degrees in both business (BBA) and government (MPA). I am a proud tribal citizen of the Cherokee Nation of Oklahoma.Constantly growing to become a more empathetic and courageous person is at the cornerstone of my values. I know you can learn something from everyone.
Gwinnett County Government
View- Website:
- gwinnettcounty.com
- Employees:
- 2235
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Director Of Customer ExperienceGwinnett County Government Sep 2024 - PresentAtlanta Metropolitan Area -
Director - Strategy & Innovation OfficeCity Of Aspen Aug 2021 - Sep 2024Aspen, Colorado, United States -
Division Manager-Office Of The Fire Chief, Strategy, & AnalyticsAustin Fire Department Mar 2021 - Aug 2021Austin, Texas, United States -
Business Process ConsultantCity Of Austin - Small & Minority Business Resources Sep 2018 - Mar 2021Austin, TexasAs Strategic Alignment Manager and member of the executive team, I oversee strategic planning, performance measurement, strategic projects, process improvement, and employee engagement for the department. I manage multiple cross-functional, process improvement strike teams as well as the SMBR Strategic Alignment Team. In addition, I provide internal management consulting to the Director in my areas of expertise.
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Process Improvement Lead-Business Systems AnalystCity Of Austin-Police Dept Apr 2015 - Sep 2018Police Headquarters-Austin,Tx• Acts as internal consultant for work groups across organization to identify process improvements/efficiencies, develop business/reporting solutions, and manage projects• Manages projects with diverse stakeholders, including executives and managers• Manages projects related to data, reporting needs, business systems/tools, business intelligence, and process improvements• Conducts research to ensure best practices• Meets with decision makers and end users to scope the project, define goals and deadlines, and manages expectations to project completion• Prepares and archives all project documentation (Project Management Plans, Requirements Plans, User Testing Plans, User Training Plans, etc)• Assigns and monitors tasks to stakeholders and members of the project team in Asana, Trello, and SharePoint• Documents workflows, data flows, and process flow diagrams/mapping (Visio and XMind)• Assists in the management of MicroStrategy (BI Portal) to improve Evidence-Based Policing efforts developing statistical process controls, XmR smart charts, and other best practices in performance management• Collects and migrates large sets of data into reporting tools like MicroStrategy from various data sources to streamline work processes for analysts and/or other work groups• Develops reporting tools and dashboards for work groups • Facilitates user testing and end user training for report writers/analysts• Makes recommendations to executives and managers through evidenced-based decision making using MicroStrategy• Writes Statement of Work for use in Requests for Proposal• Writes Business Needs Statements • Designs and develops various surveys for work groups (Survey Monkey, Survey 123, etc)• City of Austin-Business Intelligence Operating Board (voting member)• Requests and negotiates Capital Improvement Projects (CIP) funding on behalf of APD at BI Operating Board meetings -
Senior Performance AnalystState Of Oklahoma May 2013 - Apr 2015State Capitol Building-Oklahoma City, OkFounding member of implementation team on one of the most innovative state government performance management/budgeting systems in the nation alongside Deloitte Consulting (contractor)• Assisted with the facilitation of The Governor’s Strategic Planning Annual Summit• Personally managed two of the Governor’s Statewide Goals: o Statewide Goal 3>Educated Citizens & Exemplary Schools (10 Statewide Programs) o Statewide Goal 5>Effective Services & Accountable Government (9 Statewide Programs)• Facilitated strategic planning sessions with Cabinet Secretaries/state agency executives• Developed the Strategic Business Plan for the Performance & Efficiency Division• Assisted in the development of the State’s transparency website (OKStateStat.ok.gov)• Directed and facilitated Performance Measurement Reviews per Statewide Program alongside the Governor and her senior staff• Partnered with state agency executives, acting as their internal performance management consultant and liaison to the Governor's Office• Evaluated and advised on state agency strategic plans, processes, performance meaures, and targets• Headed up the training effort for state agencies on developing reports using the Oracle Business Intelligence tool• Made recommendations to the Governor and her senior staff through formal reports and presentations to executives• Collected and analyzed complex financial and statistical performance data • Conducted research on best practices and other information pertaining to agency operations • Built relationships with other state government performance teams across the nation• Responded to public information requests from the media/citizens alongside the PIO• Trained/mentored Performance Analysts • Performed project management as required (Secretary of Finance-Special Projects Team)• Trained by Deloitte Consulting in strategic planning, performance measurement, data analysis and reporting, project management, facilitation, and process improvement -
Business Development ManagerOfficemax-Commercial Contract Division Mar 2009 - Nov 2010Norman, Ok• Managed corporate accounts through consultative customer relationship building• “Gold Award Winner” which is granted to employees with highest overall quota performance within the company• Presented product to clients through engaging tools and visuals and built rapport to ensure lasting business relationships• Appointed to the OfficeMax, Inc. Diversity & Inclusion Corporate Committee• Performed project management duties around new client acquisitions and onboarding
Patrick Quick, Mpa Skills
Patrick Quick, Mpa Education Details
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Public Administration -
Bachelor Of Business Administration (Bba)
Frequently Asked Questions about Patrick Quick, Mpa
What company does Patrick Quick, Mpa work for?
Patrick Quick, Mpa works for Gwinnett County Government
What is Patrick Quick, Mpa's role at the current company?
Patrick Quick, Mpa's current role is Director - Customer Experience.
What is Patrick Quick, Mpa's email address?
Patrick Quick, Mpa's email address is pa****@****pen.com
What is Patrick Quick, Mpa's direct phone number?
Patrick Quick, Mpa's direct phone number is +140563*****
What schools did Patrick Quick, Mpa attend?
Patrick Quick, Mpa attended University Of Oklahoma, Oklahoma Baptist University.
What are some of Patrick Quick, Mpa's interests?
Patrick Quick, Mpa has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Poverty Alleviation, Arts And Culture.
What skills is Patrick Quick, Mpa known for?
Patrick Quick, Mpa has skills like Strategic Planning, Leadership, Performance Management, Performance Measurement, Operations Management, Performance Analysis, Performance Metrics, Strategy, Goal Setting, State Government, Operational Planning, Data Analysis.
Who are Patrick Quick, Mpa's colleagues?
Patrick Quick, Mpa's colleagues are Patrick "prof Roach" Roach, Hassan Brown, Julia Thao, Steve Honeycutt, Steve Cline, Don Utes, Lauren Ochoa.
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