- Develop and implement the company's technology strategy in alignment with business goals. Stay abreast of emerging technologies and trends to ensure the company remains competitive and innovative.- Oversee the design, deployment, and maintenance of the company’s IT infrastructure. Ensure systems are scalable, secure, and capable of supporting business operations.- Lead the development and enhancement of the company’s products and services. Work closely with product management and engineering teams to ensure offerings meet market demands and client needs.- Manage and mentor the technology team, including developers, engineers, and IT support staff. Foster a collaborative and innovative work environment that encourages professional growth.- Ensure that the company’s IT practices comply with industry standards and regulations. Implement robust cybersecurity measures to protect company and client data.- Collaborate with the sales and client service teams to understand client needs and provide technology solutions that enhance client satisfaction and retention.- Establish and maintain relationships with technology vendors and service providers. Negotiate contracts and manage vendor performance to ensure the best value for the company.- Develop and manage the technology budget, ensuring cost-effective investments in technology resources. Track and report on technology expenditures and ROI.- Promote a culture of innovation and continuous improvement within the technology team. Encourage the adoption of best practices and the pursuit of new opportunities for technological advancement.- Work closely with other executives to align technology initiatives with overall business strategies. Provide technical expertise and insights to support decision-making at the executive level.- Lead the response to technology-related crises, ensuring rapid resolution and minimal disruption to business operations.

- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions- Responsible for capacity, storage planning, and database performance- Maintaining computer networks including mainframes, VPNs, routers and other physical hardware- Installing and configuring network equipment- Creating firewalls and updating virus protection software and data security systems to keep data and communications protected- Monitoring computer systems to improve network performance for all systems- Troubleshooting, resolving, and communicating networking issues to other employees and management- Implementing disaster recovery procedures- Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems- Recommend upgrades for existing systems and programs- Develop separate elements of a software that work well in the program as a whole- Create various diagrams, flowcharts and models that illustrate the type of code needed for programmers- Ensure continued functionality of a program during maintenance and testing of software