Experienced operations executive with a demonstrated history of leading strategic change, optimizing operational efficiencies, and consistently achieving world-class results. My expertise lies in supply chain management, strategic planning, and enhancing customer satisfaction. I am a resourceful leader with a talent for simplifying complex challenges through data-driven analysis and intuition, consistently delivering measurable results.I have extensive expertise in supply chain management - logistics, warehousing, ambient and cold chain operations, fulfillment, distribution, cost management, and project management.Strategic Business GrowthManaged the transformation of a startup fulfillment operation into a highly profitable business, achieving profit margins between 11.1% and 20.3% over a nine-year period. Successfully expanded services to include call center capabilities, light bookkeeping, inventory preparation, and light manufacturing. Spearheaded growth from a two-person team to twenty full-time employees before executing a strategic exit plan. Managed, budgeted, and achieved substantial EBITDA targets for Profit and Loss (P&L) statements and budgets of up to $500 Million.Exit Strategy ExecutionEstablished and executed exit plans for two fulfillment businesses, leading to acquisitions by industry leaders. Part of the Executive Leadership Team that converted a family-owned business to a Private Equity-backed business while retaining all levels of leadership.Operational ExcellenceInitiated structural improvements to a Seattle-based cold chain startup, managing nationwide warehouse locations. Created an Operational Excellence Team achieving World Class scores on AIB International, SQF, and ISO 9001:2015 audits. Earned Lean Six Sigma Black Belt through applied education in 2024.Quality and Customer ServiceImplemented processes ensuring order accuracy consistently exceeded 99.98% over nine years.Achieved Net Promoter Scores in the 70s. Transformed the worst-rated operation in the country for customer satisfaction into the thirteenth best-performing location.Nationwide ExpansionSuccessfully project managed 3PL and 4PL operations for several companies across the United States including site selection, retrofitting, construction, launch, and shuttering.MentorshipCreated a prison to work program to reduce recidivism with more than twenty-five graduates. Mentored women in non-traditional roles that resulted in graduates taking on significant leadership roles.