Patrick Destefano, Csp-Po® Email & Phone Number

New York, New York, United States

• As a VP Product Manager, I spearhead initiatives to optimize operational efficiency through strategic alignment of system capabilities, process enhancements, and streamlined project timelines. I provide leadership to.
• Led the development and execution of comprehensive product roadmaps, backlog refinement, and planning for API, DataMart, UI/UX, and back-end engineering teams. Organized and prioritized backlogs using Agile practices.
• Initiated and fostered cross-functional dialogues among product teams, UI/UX designers, legal and controls, relationship managers, senior leaders, and customer servicing stakeholders, enhancing communication and.
• Orchestrated data continuity and issue resolution across multiple external partner companies during the simultaneous integration of Chase Pay with Points features with various merchants, ensuring a smooth and.

New York, New York, United States

• Actively led and participated in agile ceremonies with engineering teams and stakeholders, including daily scrum meetings, product backlog refinements, sprint planning, sprint reviews, and retrospectives while sharing.
• Aided multiple stakeholders simultaneously while managing APIs, file transfers, backlog, and roadmap of work for Rewards Data Delivery and Pay with Points features at Chase across four software engineering teams that.
• Recognized by management on team leadership abilities, such as planning backlog at least three sprints ahead of time and promoting cohesive relationships between tech and business teams.
• Achieved seamless integration and rapid iteration by utilizing agile methodologies while driving product coordination, refinement, and delivery of highly complex internal and partner initiatives that impacted front-end.

Wilmington, Delaware, United States

• Managed the intake of the work and maintained relationships with the product and engineering/tech teams, enabling successful project execution in line with organizational goals. Fostered a culture of transparency and.
• Played a pivotal role in the development and delivery of APIs and UI/UX features by coordinating with over five business stakeholders, three product owners, and two software engineering scrum teams.
• Partnered with two US and one India-based engineering teams, each consisting of 5-8 engineers, while managing the delivery of features and dependency mapping.

Wilmington, Delaware, United States

• Warranted seamless communication, resolution, and closure of documented issues in partnership with business analysts and development teams. Developed test cases and meticulously executed them to identify defects while.
• Contributed to rolling out the chips on credit cards ensuring zero critical or high defect escapes in production prior to launch while providing diligent oversight of quality assurance operations to maintain high.
• Addressed and resolved the backend issue that caused points balance discrepancies in the databases when customers traded the product multiple times within a statement, particularly while transitioning between Amazon.

Wilmington, Delaware, United States

- Performed analysis and quality assurance checks on various reporting to be used for management of the mortgage line of business- Identified to management minor fixes and enhancements needed to various reports and worked with corresponding reporting team to get the changes implemented

Mechanicsburg, Pennsylvania, United States

• Coordinated with marketing and advertising teams to promote parts sales and develop effective promotional campaigns. Cultivated strong relationships with customers, ensuring high levels of satisfaction and repeat.
• Developed and employed sales strategies and initiatives to drive revenue growth and maximize profitability by 10% year-over-year.
• Oversaw various aspects of a retail store with a weekly sales turnover of over $40K, including retail sales of automotive parts, store opening and closing procedures, end-of-day reconciliation, and efficient inventory.
• Created action plans to address performance gaps and opportunities for improvement.

Mechanicsburg, Pennsylvania, United States

Bachelor Of Business Administration, Management Information System, 3.86

Activities and Societies: Vice President & founding member of Phi Kappa Sigma fraternity chapterGraduated with Honors (Summa Cum Laude)

Associate Of Arts, General Studies

International Marketing (Semester Abroad)

Shanghai, China (Study abroad semester)