Patrick Ivey Email & Phone Number

Oklahoma City, Ok, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Responsible for running the end-to-end customer operations and overseeing direct and matrix sales volume production for Homelife security and automation. The role is directly responsible for licensing, regulatory, and compliance functions for the ongoing and evolving operations of Cox’s Home Security & Smart Home products.

Atlanta, Ga, Us

Responsible for the delivery of sales results across multiple sales channels and regions for the emerging Home Security and Automation product suite. The job includes integration of the product into existing channels, launch of the product into new territories, and development of new channel growth paths.

Atlanta, Ga, Us

As National Director of Sales Performance, reporting to the Senior Vice President of Sales, I was responsible for development, design, and implementation sales strategies across multiple markets and all residential business units to maximize growth in units and revenue. My direct responsibilities included the daily operation of key strategic COE call centers in wireless, home security, and bi-lingual channels.In addition to leading teams I was responsible for the development and delivery of a national performance management plan for all of our residential sales channels. This was the first national performance plan for residential sales agents and people leaders. The targeted groups were; Inbound, Retail, Retention, Direct Sales, Professional Sales Consultants (Home Security), Specialty Sales COE’s, Third Party, and MDU, which is approximately 2500 employees in six geographic regions.

Atlanta, Ga, Us

Strategically direct multiple business units in sales channels that include Retail, Direct Sales, MDU, Realtor, Lifeline, and Affinity.Selected as Launch market for various projects including Verizon, responsible for sales through Cox owned Solution Stores as well as third party work force in Verizon stores. Successfully led transition to Solutions Store Model; updating operations, locations, job roles and responsibilities, compensation, service offerings, and product suite. National leader in many retail categories including accessory sales ratio. Strategically grew Dealer/Agent Retail channel by 158% within two years.Implemented a pilot program for customer retention focusing on team performance. Significantly reduced customer churn through Solution Stores. Implemented aggressive retail growth strategy, increasing brick and mortar touch points from 11 in 2010 to 28 at year end, effectively doubling productivity.Aggressively pursued market growth in MDU, Retail, 3rd party, and Direct Sales which helped position Cox at strategic customer decision points.

Atlanta, Ga, Us

Develops, implements, and leads sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. Exceed growth and profit objectives by maximizing the sales of individual and bundled Cox video, voice and data services to residential customers though multiple sales channels including inbound and outbound telemarketing, and in-house residential sales teams. National leader in both inbound and outbound sales teams. Increased Sales conversion rates for 4 consecutive years, resulting in maximized revenue per call as well as customer penetrations. Resulted in an increase of 152% from over that time. Created a new Outbound Sales Channel for region. Within a three year window the channel grew to one of the largest individual contributors, producing over 5% of the units for the state. Implemented multiple employee relations programs to create a positive, enthusiastic, and engaged work force. Annualized attrition dropped to less than 28%, a third of previous levels, and resulted in increased knowledge retention as well as an estimated savings of $500,000 dollars per year. Redesigned staffing models to improve efficiencies, increase customer satisfaction, and maximize sales opportunities. Call center metrics; abandon rate, customer focus time, Average wait time led the nation for large systems.

Atlanta, Ga, Us

Managed Inbound and Outbound Sales teams.

Sioux Falls, Us

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strategies to enhance performance including commissions, contests, leadership development, training needs, and quality programs. Consistently led one of the highest performing teams in the nation. Managed multiple segments that annually produced up to $10 million dollars in revenue.Recognized as Top Consumer Sales Manager for entire nation in December 2000. Promoted to Sales Manager II in 2004 for outstanding leadership, employee development, and high performance.Set performance and commissions metrics to ensure that three objectives were met each month; budget compliance, exceeding sales goals, properly motivating sales team.Launched "The Neighborhood" national local phone initiative. First manager to exceed plan.Created "PEP" bays to focus on underperforming representatives that realized a 40% improvement in sales performance. 2003 Pathfinder Mentor Successfully transitioned 3 supervisors into the manager

Managed 18 Sales Representatives within multiple campaigns, achieved an average 125% to sales quota.Focused on individual skill set in order to properly develop and retain key members. Developed a program to identify and train representatives with leadership potential. This program was responsible for 6 supervisor promotions.

Oklahoma 2006 -2007Drives alignment/consistency/cohesiveness in people practices, call center management activities, overall performance management and customer service delivery, to achieve personal and department goals. Provides strategy, leadership and vision to develop a strong sales culture. Increased incremental Sales Close rate for 12 consecutive months as acting Sales DirectorDeveloped and implemented new hire incubation process. New Hire 90 day attrition declined from 70% to less than 10%.

Mba, Supply Chain Management & Marketing Concentration

Bs, Professional Business Studies

Education record