Patrick Redfern Email & Phone Number

Bellevue, Wa, Us

State of FL rep

Basking Ridge, Nj, Us

Handled all ST of FL Agencies based in Tallahassee, FL. Sales Results: Meet and exceed monthly sales quota objectives by acquiring and retaining corporate and employee liable accounts. Call on top levels of organizations to sell products and services to gain new business and further penetrate existing accounts. Generate new business in assigned territories through prospecting, cold-calling, networking and generating leads and referrals. Negotiate pricing and contracts. Customer Retention: Provide existing customers with the highest standard of customer service. Coordinate with support center to fulfill, activate and service accounts. Promote Verizon Wireless as the market leader in the wireless industry. Resolves customer issues in a timely and empathetic manner. Maintain and grow existing customer base and manage churn. Training / Meetings: Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Represent company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce. Reporting: Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel, generate reporting on sales activities and forecasting.Developed and maintained strong relationships with clients to ensure their satisfaction with services provided.Collaborated with cross-functional teams to deliver customized solutions that met clients' unique business needs.Conducted regular meetings with clients to review performance metrics and identify areas for improvement.Coordinated the execution of client contracts and renewals, ensuring timely and accurate invoicing and payment processing.

Basking Ridge, Nj, Us

with clients to ensure their satisfaction with services provided.Collaborated with cross-functional teams to deliver customized solutions that met clients' unique business needs.Conducted regular meetings with clients to review performance metrics and identify areas for improvement.Coordinated the execution of client contracts and renewals, ensuring timely and accurate invoicing and payment processing.

Jacksonville, Fl, Us

Responsible for 16 stores Front End departments with a combined volume of over 200 million dollars, ensuring that departments were providing FIRST class service at all times. Trained, selected and mentored Front End Managers in running productive and efficient Front Ends. Successfully completed Store Manager training program for Winn Dixie supermarkets. Coordinated and supervised the daily workflow of the front-end team, ensuring high-quality customer service and timely completion of tasks.Evaluated and provided feedback to team members on their performance and suggested improvements for the department's overall efficiency.Conducted training sessions for new employees on front-end procedures, including cash handling, customer service, and inventory management.Assisted in the development and implementation of new policies and procedures to improve the customer experience and streamline operations.

Overland Park, Kansas, Us

Responsible for two very different departments in a Customer Service and Activation’s Contact Center. As the manager of Performance Development (Education and Development) I supervised a team of six exempt level trainers who specialized in new hire and continuing education courses. During my tenure the training team instituted a "learning Lab"​ for all new hire classes and launched multiple levels of assessments for every class. As the Quality Manager for the contact center I managed two exempt Quality Team Leads and 12 Quality team advisors who were responsible for the Quality control of approximately 350 specialists. I developed several statistical analysis reports to monitor and report the new Blended Quality Scoring for our center. Created an Operations Team Lead incentive/report heralded by Quality Compliance in Kansas City. Authored "Crazy Quality Manager"​ incentive program that resulted in center quality moving from 10th to 4th place in the enterprise in January 2002. Chaired Fun at Work committee that helped lower employee attrition to lowest level in contact center history. Developed center-wide recognition program named "Balanced Performer"​ that helped Tallahassee meet it's AHT and Attendance goals. Call center closed.