Patrick Reen Email & Phone Number

Kennett Square, Pa, Us

Mclean, Va, Us

I apply my business acumen and leadership skills to effectively establish and develop the team’s foundational routines and focus our resources on high-impact initiatives. This role supports over 200 Bank Product Managers, aiming to refine product strategies and enhance customer experiences.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• 𝗧𝗲𝗮𝗺 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Expanded the analytics team threefold to boost analytical capacity and strategic output, significantly enhancing the team’s ability to support broad bank objectives.• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴: Developed and continuously refined Retail Bank Level Objectives and Key Results (OKRs) and Metrics Dashboards to align team efforts with the bank’s strategic goals.• 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝘃𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Worked closely with Senior Product Leads to identify and prioritize key performance indicators that align with overarching customer experience objectives.• 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀: Led the "Future of Bill Pay" initiative at the Bank President level, which involved diagnosing problems, testing hypotheses, conducting detailed analyses, and performing empathy research. This initiative is aimed at reshaping the strategic direction of how customers manage bill payments, setting new industry standards for convenience and efficiency.

Mclean, Va, Us

I led diverse teams, including product managers, business analysts, and data analysts, to drive the development and launch of innovative customer-facing products and features.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗮𝗻𝗱 𝗟𝗮𝘂𝗻𝗰𝗵: Directed a strategic overhaul of the Retail Bank’s savings offerings, which included sunsetting legacy products and launching the 360 Performance Savings, attracting $163 billion in deposits over five years.• 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: Orchestrated a product harmonization pilot in Dallas for 360 Savings & 360 CD offerings, providing critical data that supported a full branch rollout. I spearheaded training, secured necessary approvals, and ensured operational readiness.• 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Rolled out a digital self-service experience for beneficiary management, which significantly increased digital adoption from 45,000 to over 280,000 users within six months.• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Revised pricing and offerings for checkbooks related to 360 Checking and Total Control Checking, incorporating enhanced scenario forecasting and necessary technical adjustments.• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀: Analyzed and developed a business case for the discontinuation of retail IRA sales, managing smooth transition communications and materials for associates.• 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Digitized the account closure process, which reduced monthly service calls by 40,000 and saved $600,000 annually.• 𝗨𝘀𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁: Improved the account ownership change process, boosting the web and mobile conversion rate from 18% to 48% by optimizing the user journey.• 𝗠𝗶𝗱𝗱𝗹𝗲𝘄𝗮𝗿𝗲 𝗠𝗼𝗱𝗲𝗿𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Performed product oversight for Retail Bank’s middleware, which focused on rewriting 100+ legacy APIs to eliminate cyber vulnerabilities and increase overall resiliency and performance.

Mclean, Va, Us

Responsible for savings intent decisions from inception through deployment. The process of building viable products and features requires a delicate balance between customer needs, scalable technologies, sustainable economics, and well-managed controls. - 360 Money Market New Product Launch - assumed full ownership for the strategic intent, socialization, development, customer research, tollgate approvals, delivery, and associate readiness. Accumulated $14.4 Billion in deposits in first 12 months - $26.4MM NIAT- 360 Savings Promo Feature - developed functionality for 360 Savings product to provide a high promotional rate for a set period encouraging prospects to adopt. Required cross-functional coordination with Risk, Legal, Compliance, Deposit Operations, Change Control Management, Marketing, Call Center, and Finance

Mclean, Va, Us

Lead strategic deposit product initiatives for Capital One 360’s $85 billion-dollar direct bank focusing on customer self-service, mobile engagement, and P&L optimization. - Full ownership for Retail Bank's online checkbook ordering experience. Drove efforts toward destination state across channels. Contract negotiation for new and sun-setting vendors exiting vendors- Constructed Cost Allocation Model for Checking Product Economics - developed replicable framework enabling detailed transaction cost analysis. Model designed specifically to monitor changes in 360 Checking digital product performance.- Developed Annual KPI Metrics for Product & Marketing Functions - infused legacy ING DIRECT practices into Capital One’s current management structure. Accountable lead for coordination, development, monitoring, and reporting of Capital One 360 Product and Marketing KPIs

As Enterprise Strategy Planning Strategy Lead, I successfully led systematic evaluations and comprehensive process assessments across multiple lines of business. These evaluations were program management-based focusing on customer experience, cost efficiency, and regulatory compliance.In addition to business unit evaluations, I was responsible for compiling high-level strategic and competitive assessments of new players and emerging technologies impacting the financial services ecosystem. Potential disrupters to banking included prepaid card companies, mobile wallet players, payment processing start-ups, P2P lending shops, virtual front-end tech companies and open IT platforms.

My on-going responsibilities were the coordination, preparation, and communication of department-wide executive level reporting packages, expense management, and contractor/vendor staffing analyses and maintenance. As a member of the Home Loans Leadership Team I held bi-weekly review sessions to discuss loan origination metrics and KPI deep dives.

My key job responsibilities were to provide accurate and timely forecasting information, review financial output, recommend cost efficiency levers with senior executives, and drive outlook planning activities between the finance and marketing/communications teams.

Worldwide, Oo

Dublin 2, Ie

Master Of Business Administration (Mba), International Business

Bachelor'S Degree, Finance