Patrick Rondez Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

• Lead organic content escalations from global regulatory and civil society organizations.• Direct on-call responses for the global team, addressing imminent needs related to real-world and offline harm.• Collaborate cross-functionally with Policy, Product, Operations, Engineering, Legal, and External Stakeholders to drive policy improvements and case resolution.

Support role in Community Operations for a large Silicon Valley technology corporation (confidential), specializing in policy enforcement, case escalations, deep dive investigations, and triage support. • Responsible for 6 different workflows pertaining to triage, fraud, support, and investigations.• Maintained internal documentation for all of the client’s internal teams and point of contact for triage support.• Mastered policy to drive all tasks and cases to the correct teams.• Conducted investigations on high profile cases ranging from celebrities to politicians. • Case load averaged in the hundreds with assets ranging from 500-50,000 in harmful material.• Successfully eliminated through policy enforcement thousands of materials related to bullying and hate speech, Nazi, anti-trans, LGBTQ+ hate, Suicide, child sexual abuse material, animal cruelty, grooming, drug and gun sales. • Responsible for tracking down source campaigns for misinformation, child sexual abuse material, and grooming which contributed to arresting of predators.• Spearheaded communication between our department cross-functionally with the legal department and all 50 US Attorney General offices to establish and reduce the turnaround time on responses from 3 months down to 2 weeks. Allowing us to increase our production by 300%. • Impact helped thousands of US constituents recover from financial, and romance scams, fraud, identity theft, hacked accounts, and miss diagnosed enforcement.

Support role in Product Operations for a large Silicon Valley technology corporation (confidential), specialized policy enforcement. • Worked with large language models to train AI machine-learning algorithm for our client.• Resilient to highly graphic sensitive content ensuring that we eliminate harm to the public via the client’s platform.• Ensured that the data collected is of high quality and meeting the team quality goal of 95%. During performance reviews achieved top 99% percentile in quality control.• Produce continuous improvement on the Client’s platform by collaborating with the Operations team in evaluating and analyzing policies resulting in a team dedicated to target self-harm.• Lead data collection process by identifying gaps in internal policies, identifying trends, and working on continuous improvement of workflow guidelines.• Responsible for organizing, teaching, and developing training documents and courses that met the specific needs of new hires. • Actively supported 160 new hires onboarding by clarifying policies answering specific job assignment-related questions and conducting shadow training.

Managed two geo-locations San Francisco and South Bay area with volume reaching 12,000 parcels dailyImproved quality standards and inspired cross-team communication. Results revealed to reduce our average error rate of 8% down to 1% Saving the company $25,000 monthly. Personally facilitated and managed a timesheet verification system, cross-referencing Shiftplanning and clock-ins which prevented thousands in time card fraud.Managed and coordinated 150 employee schedules, through three standard shifts using Shiftplanning Monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Improved employee morale by implementing a self-designed lead-by-example culture which included assigning duties, scheduling roles, personalized coaching and counseling as well as clearly communicating job expectations.

Created, implemented and maintained the Training Matrix to onboard and continuously train all levels of employees for the department. Built and tested all Standard Operating Procedures(SOPs) for the logistics and distribution department while staff handled 40% of normal volume distribution during startup, with continued refinement of SOP's after 100% totally to 8,000 parcels daily.Onboarded and trained over 400 operators, 20 warehouse leads and 2 warehouse managers using the personally designed Training Matrix.Developed a Shift Coordinator role that served as a sub leadership system to model and shape preferred workflow for all employees to promote to leadership from within.Orchestrated daily logistics with warehouse operators through the use of hub matrices.Implemented quality control, conflict resolution, trend identification, and the completion of action plans to improve customer service standards. Facilitated and maintained a safe work environment while continually improving operations scheduling

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