Patrick Rütten

Patrick Rütten Email and Phone Number

Unit Lead – Enterprise Change Management CoE @ C&A
Maastricht, LI, NL
Patrick Rütten's Location
Maastricht, Limburg, Netherlands, Netherlands
About Patrick Rütten

I facilitate your transformation, innovation and performance excellence.With over 9 years of experience in strategy consulting, CX, omnichannel sales and marketing, R&D, organizational change and strategic HR management, Patrick thrives in complex environments, realizing bold strategies and seizing substantial, systemic business performance improvements by driving his teams to unleash their full potential. Demonstrates a track record of building powerful relationships, engaging stakeholders with excellent communication skills and conquering the hurdles of global distances, cultures and hierarchies. Inspires collaboration, engagement, enthusiasm, change readiness, resilience and a growth-mindset. Helps people excel through vision, energy, and charisma, fostering collaboration.Globetrotter - Has orchestrated ambitious roadmaps and delivered impactful change with engaged teams across Europe, as well as in the US, Canada, Brazil, South Africa, Turkey, India, South Korea, Japan, Singapore, Malaysia, Thailand, Indonesia, Vietnam, and many more markets through remote collaboration.Customer Experience (CX) | Employee Experience (EX) | Business Improvement | Change & Transformation | Process Management | Strategic Human Capital Strategy | Evidence-based Management | Strategy Consulting | Sales & Marketing | CRM | Data & Analytics | R&D | Product & Portfolio Management | Training & Instructional Design | Coaching | Thought Leadership[ Automotive | Advisory | (Ed)Tech ]Achievements:• Next Gen Customer Experience: Revolutionized sales and aftersales blueprints, optimizing touchpoints, BI & Data analytics, omnichannel strategies, IT architecture, and CRM systems. Resulted in lead and revenue generation, process transparency, operational efficiency, customer satisfaction, and loyalty.• Global Program Management: Led multidisciplinary program tracks, integrating business process management, IT architecture, and localization across countries. Defeated business, political and cultural challenges, realizing significant efficiency gains and cost savings.• Science-Driven Solutions: Design & execution of evidence-based programs, delivering strategic improvements towards endeavors involving change & transformation, organizational & leadership development, performance management, organizational culture, learning, Diversity, Equity, Inclusion and Belonging (DEIB) and retention.• Entrepreneurship: Scaled the only dermocosmetic petcare brand and eCommerce operation across Europe, and launched TEMMUT as your evidence-based professional services provider.

Patrick Rütten's Current Company Details
C&A

C&A

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Unit Lead – Enterprise Change Management CoE
Maastricht, LI, NL
Website:
c-and-a.com
Employees:
23716
Patrick Rütten Work Experience Details
  • C&A
    Unit Lead – Enterprise Change Management Coe
    C&A
    Maastricht, Li, Nl
  • C&A
    Performance Management & Learning Lead
    C&A Nov 2024 - Present
    Düsseldorf, North Rhine-Westphalia, Germany
  • Temmut
    Business Owner
    Temmut Jun 2020 - Present
  • Coachhub - The Digital Coaching Platform
    Senior Behavioral Scientist | Behavioral Science & Innovation Lab
    Coachhub - The Digital Coaching Platform Aug 2021 - Mar 2024
    As Regional Lead in our Behavioral Science & Innovation Lab, I drove strategic partnerships and implemented global coaching and behavioral change programs for top enterprise clients, enhancing client success and internal revenue growth. I combined strategic insight with scientific rigor to drive measurable outcomes, solidifying CoachHub’s position as a leader in behavioral change and coaching.• Strategic Consulting: Led account advisory for global clients, focusing on business transformation, leadership and talent development, organizational resilience, and culture change. Designated main advisory resource for our largest global enterprise accounts.• Business Case Development: Drove RFP processes and crafted compelling ROI-driven business cases, securing long-term strategic partnerships through successful C-level engagements, developing promising new and existing clients into long-lasting, globally recognized strategic partnerships.• Impact Evaluation: Designed and conducted science-based assessments to measure program effectiveness, delivering workshops that supported evidence-based business analyses and addressed client renewal, churn reduction, and account expansion challenges.• Thought Leadership: Represented CoachHub at leading industry events, delivering keynotes and webinars that bolstered our brand visibility in organizational change, innovation, SHRM, L&D, and behavioral science.• Product & Research Innovation: Collaborated with CoachHub’s Innovation Lab and Science Council, integrating cutting-edge research into product development and innovation. Led new feature initiatives and strategic projects, enhancing our SaaS platform’s customer experience and impact measurement capabilities.• Process Optimization: Streamlined internal processes, improving resource management, advisory work, and partnering with Sales Enablement and senior leadership to develop global teams, optimize Go-to-Market (GtM) approach and align sales strategies with regional needs.
  • Mercedes-Benz Ag
    Cx Product Portfolio Management Lead | Cx Product Management
    Mercedes-Benz Ag Jul 2020 - Aug 2021
    Global
    In this role I spearheaded the development of global CRM and customer contact center strategy and managed the Customer Journey (CJ) / Customer Experience (CX) product portfolio, driving customer-centric technical and process improvements, operational capability enhancement, market implementation roadmap and establishing critical enablers. I orchestrated amongst other elements the technical demand process & IT stack, business process management, global training & development strategy and curriculum, knowledge, quality and performance management, and change strategy for the successful realization of my portfolio. I led a driven team with a strong culture and a signifiant budgets, led global, cross-disciplinary teams across hierarchical levels, and established governance structures, cross-disciplinary collaboration and operational blueprints to unlock critical cost savings and performance enhancements, resulting in a generous ROI.• Led global digital, CX, and sales transformation, managing a significant budget and a driven team to develop a product portfolio and operational blueprint improvements for cost savings, customer experience and sales & marketing performance enhancements.• Developed global CRM and customer contact center strategy for group, region and market level, driving market implementation roadmap and establishing critical enablers across Mercedes-Benz' customer journeys, up to and including operations and retail level.• Directed global teams to achieve strategic objectives, engaging stakeholders across the transformation process.
  • Mercedes-Benz Ag
    Senior Business Consultant & Program Manager | Best Customer Experience (Bce) Program Management
    Mercedes-Benz Ag Aug 2018 - Jul 2020
    Global
    In this role I spearheaded the Group's 'Best Customer Experience' strategy (cluster 'Customer'), conducting thorough gap analyses to identify disconnects in sales, aftersales, and financial services customer journeys, processes, system landscape and operations. I translated business requirements into a comprehensive target operating model and business strategy, which included e.g. new job and organizational design, change management approach, knowledge, learning & development strategy, new training curriculum, and continuous upskilling approach, as well as quality management, reporting & business intelligence, and OKR-driven performance management. By managing a comprehensive program and implementing a global strategy governance and operational blueprints, I successfully improved cross-business unit collaboration and customer-centric approaches, resulting in enhanced customer experiences and increased operational efficiency.• Led global strategy governance and implementation program management for Best Customer Experience (BCE) at Mercedes-Benz AG, ensuring seamless integration of premium online and offline customer experiences worldwide and setting a standard in Automotive.• Developed and executed operational blueprints for Customer Contact Centers (CCC) Business Development Centers (BDC), based on comprehensive gap analysis driving cross-business unit sales, aftersales, financial services, and marketing capabilities.• Implemented a global CCC blueprint targeting regional and market capability extension and standardization, mapping and optimizing customer journeys and enhancing efficiency measures through centralization efforts.
  • Mercedes-Benz Customer Assistance Center Maastricht Nv
    Business Consultant - Training & Change, Global Governance
    Mercedes-Benz Customer Assistance Center Maastricht Nv Oct 2016 - Aug 2018
    Maastricht, Provincie Limburg, Nederland
    As a Business Consultant - Training and Change, I spearheaded global training, L&D and change management initiatives as lead resource for a 54-market program rollout. I led the successful implementation in over 30 countries, managing the training and change work packages and mentoring colleagues. I managed and enhanced the global training & development & TtT approach and roadmap, steered local training teams, and introduced evaluation metrics to improve cross-market capability. I introduced e.g. e-learning and blended formats, documentation standards, instructional design methodology, re-training strategies for continuously changing system and process landscape, and expanded our scope to include critical change management components, and established a comprehensive new training curriculum laying the foundation for the BCE strategy.• Led global training & development and change initiatives across 30+(of total 54) markets for a strategic program in the aftersales division of Mercedes-Benz, driving the adoption of new services, vehicle connectivity, CRM and system landscape, and enhanced customer experience.• Consulted on localization, coached teams from operations to senior leadership, and managed global “train the trainer” (TtT) programs, including quality checks and performance management. Established feedback loops to accelerate change velocity, optimized processes, and developed compliance manuals across MB Cars, Trucks, and Vans.• Developed comprehensive learning solutions (LMS, eLearning, blended learning), introduced instructional design methodologies, designed management workshops, business analysis approaches, and a new end-to-end training curriculum for the global Best Customer Experience (BCE) program.
  • Universiteit Maastricht
    Coach, Career Counselor And Trainer
    Universiteit Maastricht Feb 2016 - Oct 2016
    Maastricht En Omgeving, Nederland
  • The Phone House Netherlands B.V.
    Sales Specialist
    The Phone House Netherlands B.V. Dec 2015 - Feb 2016
    Heerlen
  • Prs Technologie Gesellschaft Mbh
    Student Research Assistant
    Prs Technologie Gesellschaft Mbh Sep 2015 - Feb 2016
    Aachen
  • Werkzeugmaschinenlabor Wzl Der Rwth Aachen
    Student Research Assistant
    Werkzeugmaschinenlabor Wzl Der Rwth Aachen Apr 2015 - Sep 2015
    Aachen
  • Maastricht University
    Research Internship
    Maastricht University Feb 2015 - Sep 2015
    Maastricht En Omgeving, Nederland
    Research Intern studying the subjects of Person-Job Fit and Organizational Climate as proxies to Sustainable Employability. Associated subjects; Recruitment, Motivation, Organizational Design, Job Engagement, Performance, Organizational Cognition, Measurement and Psychometrics.
  • Media Markt
    Sales Manager
    Media Markt Apr 2013 - Jan 2015
    Heerlen
  • Tredegar Film Products
    Manufacturing Operator
    Tredegar Film Products Mar 2011 - Jun 2011
    Kerkrade
  • Bakkersland
    Production Specialist
    Bakkersland Jun 2010 - Mar 2011
    Kerkrade

Patrick Rütten Skills

Dutch English German Coaching Organizational Development Strategic Hr Hr Consulting Academic Writing Research Design Marketing Change Management Management Consulting

Patrick Rütten Education Details

Frequently Asked Questions about Patrick Rütten

What company does Patrick Rütten work for?

Patrick Rütten works for C&a

What is Patrick Rütten's role at the current company?

Patrick Rütten's current role is Unit Lead – Enterprise Change Management CoE.

What schools did Patrick Rütten attend?

Patrick Rütten attended Maastricht University, Universiteit Maastricht.

What skills is Patrick Rütten known for?

Patrick Rütten has skills like Dutch, English, German, Coaching, Organizational Development, Strategic Hr, Hr Consulting, Academic Writing, Research Design, Marketing, Change Management, Management Consulting.

Who are Patrick Rütten's colleagues?

Patrick Rütten's colleagues are Dayane Belarmino, Belaud Sylvie, Alexandre Coelho Ferreira, Sara Nieng, Giovanna Carvalho De Assumpção, Silke De Coninck, Dayane Rodrigues.

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