Patrick Sapi Email & Phone Number

Harare, Zimabwe

Responsible for all Comviva engagements and Ecocash Zimbabwe.Local interface for all Client communications with Technical, Business and Senior Management level teams.Performed periodic Governance reviews with Ecocash Zimbabwe and Comviva to map out strategy and new business opportunities.Co-ordinating with various internal stake holders for all Comviva deliveries manage & accountable for Operations.Managing and accountable for all operational delivery of service, project/integrations/change Requests.Accountable for all technical delivery issues relating to 24x7 operations.Accountable for resolution of operational problems and issues that impact service delivery in all service deliverables.Providing support during new business opportunities gap analysis, technical designs, and implementation till GO LIVE.Reviewing platform performance with offshore team in India, giving customer feedback and recommendations.

Harare, Zimabwe

Led all software integration projects with third parties, liaises with management and business development department by incorporating new and existing reports, analysis of business trends for Cellulant Zimbabwe. Managed technical team for Cellulant Zimbabwe.Managed change processes internally and externally.Managed service resolution and training of our clients to resolve customer queries.Maintained our existing clients and sell our products to potential clients.Designed card transactions processing for POS devices Integration into Mobile Money Wallet (ECOCASH & TELECASH).Designed and implemented integration into USSD Gateway systems for Econet, Telecel, and NetoneIntegrated into Prepaid Electricity Vending System.Designed, Management and Deployment of Mobile Banking Solution to Stanbic Zimbabwe.Designed USSD menu flow for Stanbic mobile banking.Designed and implemented integration into billing systems for Econet, Telecel, City of Harare and Africom billing system Providing user training and support to our clients.Linux systems configurations for mobile banking systems.Linux System implementation and system installation.Designed card transactions processing for POS devices. Coordinated group resources with our Head Office in Nairobi.Helped company's monthly revenue by stabilizing our systems and improving issue resolving turn around time.Ensured our services with existing clients namely banks, MNOs and merchants operate at least 98.5% uptime.Managed weekly service meetings with our group team in our HQ.

Harare, Zimabwe

Carried out development of value added services to our mobile application from the system specification requirement document Linux systems configurations.Linux System implementation and system installation.Provided user training and support on our mobile money system Designed and implemented Shona and Ndebele translations for our USSD mobile platform.Implemented and Maintained CRM (Customer Relationship Management)systems.Conducted MySQL database administration.Oversee creation of backup strategies & restore and recover corrupted databases.Developed database replication for our servers.

Harare, Zimabwe

Carried out development of application from the system specification requirement document produced by the analyst.Communicated with business analysts and project managers.Conducted database administration duties to clients.Oversee creation of backup strategies & restore and recover corrupted databases.Developed database utilities and automated jobs.Implemented security and encryption.Designed algorithm which generates data for the magnetic stripe of PSMAS cards.Implemented the design of PSMAS medical aid cards with magnetic stripes. Implemented the Modified Dietz Formula for the calculation of fund performance for Kingdom Asset Management.Redesigned the development of client applications that connects to the database using restricted protocol(third party FTP) UDL to ODBC Client Connectivity for Barclays Bank.

Harare, Zimabwe

Carried out development of Risk Management Systems Implemented formulas in T-SQL for Risk Management Systems System implementation and system installation. Providing user training and support on product. Updating client on product updates and their implementation

Harare, Zimabwe

Carrying out design of claim systemDeveloped claims module using C#Developed SQL queries for claims module