With more than 19 years of organizational change management, executive coaching and alignment, as well as expertise with people, process, and technology documentation facilitation, my knowledge of supply chain makes me the conduit between executive business representatives and SAP technical and functional representatives and a key global architect of requirements analysis, assessment, and realization of enterprise wide objectives. From sales, to production, to warehouse, to customer shelves, and back into financial systems, my ability to communicate at all levels of an organization have garnered my the trust of key stakeholders necessary to provide the optimum customer experience.

Actively Seeking New, Local, and Permanent Change Management Position

Actively Seeking New, Local, and Permanent Change Management Position

• Assessed and diagrammed SAP Replenishment issues• Outlined the current state logical systems integrations • Provided executive summary and recommendations on specific activities to be performed by IT Directors• Identified the activities business would need to execute to prepare for change, including projected targets and milestones in comprehensive project plan

• Planned and coordinated key tasks in support of business readiness, alignment with overall OCM strategy, including:a. Leadership alignment approach:• Defined the responsibilities of leaders in the context of readiness• Provided recommendations on specific activities to be performed by leadersb. Business readiness planning:• Outlined the approach for business readiness and its components• Identified the activities business would need to execute to prepare for change, including projected targets and milestonesc. Developed the end user training and plan to manage learning for end users consisting of the following:• Development and delivery of end user learning• Development of the training environment and training data for classroom training• Train-the-trainer program• Logistics of training (locations, classroom facilities and enrollment)

• Planned and coordinated key tasks in support of business readiness, alignment with overall OCM strategy, including.a. Leadership alignment approach:• Defined the responsibilities of leaders in the context of readiness• Provided recommendations on specific activities to be performed by leadersb. Business readiness planning:• Outlined the approach for business readiness and its components• Identified the activities business would need to execute to prepare for change, including projected targets and milestones• Created business readiness plan and schedule within the overall OCM plan. Define roles and responsibilities of business resources that needed to be engaged to prepare for business readiness• Leveraged SAP methodology to assess business readiness status, specifically using readiness task list and dashboard reporting processes

• Defined, implemented, evaluated, refreshed, and measured effectiveness of the regional change management plan in alignment with global plan and in equal partnership with Cargill OCM Regional Partner • Provided accurate and thorough regional status reporting, per plan• Partnered and integrated with Cargill and Regional Leadership and transition team members to ensure timely, appropriate support of the project team and key activities• Facilitated, enabled, and leveraged the regional Change Agent Network to enable successful transition

• Coached and developed leadership to manage the change and resource adjustments involved with a world-class implementation and PMO• Developed the end user training plan to manage learning for end users by describing the training necessary for the project to be successful. The end user training program consisted of the following:a. Development and delivery of end user learningb. Development of the training environment and training data for classroom trainingc. Train-the-trainer programd. Logistics of training (locations, classroom facilities and enrollment)• Developed and applied approach for facilitating change of organizational design in a complex environment, through the identification of impacted employees and development of a support network• Developed communication strategy and plan to provide a framework for planning, delivering and receiving feedback on project communications by identifying media, audience, key messages, and internal team communication process flow to support Subject Matter Expert development

Defined, implemented, evaluated, refreshed, and measured effectiveness of the regional change management plan in alignment with global plan and in equal partnership with Cargill OCM Regional Partner

Architected and developed change strategy by assessing the readiness of the organization & stakeholder capabilities and identifying leadership, stakeholder and organizational risksDeveloped the detailed organizational change management plan and strategy by identifying, assessing and segmenting the different audiences to collaborate with client personnel on change management content and delivery of toolsManaged key stakeholders through identification and development of key stakeholder impact map and alignment plans as well as delivering initial leadership alignment workshopsBuilt a team of 20 Super Users from plant personnel and enabled them to test the system, train and support end users at go-live and beyond.

Architected and developed change strategy by assessing the readiness of the organization & stakeholder capabilities and identifying leadership, stakeholder and organizational risksDeveloped the detailed organizational change management plan and strategy by identifying, assessing and segmenting the different audiences to collaborate with client personnel on change management content and delivery of toolsOrchestrated the organizational alignment process by identifying issues of organization alignment raised by user acceptance teams and project team and beginning the design and development of organizational changes (policies, boundaries, reporting and integrating structure) to respond to changed processes

Architected and developed change strategy by assessing the readiness of the organization & stakeholder capabilities and identifying leadership, stakeholder and organizational risks

Developed the detailed communications plan and strategy by identifying, assessing and segmenting the different communication audiences to collaborate with client personnel on communication content and delivery of messages

Architected and developed change strategy by assessing the readiness of the organization & stakeholder capabilities and identifying leadership, stakeholder and organizational risks

Assessed the existing education department to determine strategy for implementation support. Interviewed key training leaders in the organization to establish expectations for resource needs at all stages of the implementation process.

Revised and mapped global template Role Mapping deliverables, training materials and communications materials to flow diagrams for broader levels of understanding

Architected and developed SAP disaster prevention diagnostic tool designed to efficiently and comprehensively measure system implementation, Center of Excellence/Program Management Office development, and indicate degree of organizational readiness and risk

Developed and applied approach for facilitating change in a complex environment, through the identification of impacted employees and development of a support network

Architected and developed SAP Center of Excellence/Program Management Office designed to efficiently and comprehensively measure system development, implementation, and indicate degree of organizational readiness and risk

Performed an assessment of the IT Department’s support for the District’s SAP R/3 modules including data and reporting needs specific to SAP R/3 modules and other identified financial systems

Established a functioning PMO and SAP Help Desk including, infrastructure, hardware, access, tools and support for the user community

Orchestrated the design of the company’s training curriculum through in-depth interviews with subject matter experts. Processed results of interviews into prioritized course offerings from the PMO

Designed and built the AOL SAP help desk capabilities needed to meet the go-live deadline. Hired team of help desk personnel and trained to answer calls in one week to resolve and close over 60% of incoming calls the very first day.

Professionally lead team of writers from near dead-stop situation to forefront of global document teams. Developed exceptional communication processes to inform all stakeholders of progress and requirements necessary to reach project milestones in the Purchase to Pay area

Developed strategy and milestones for managing training team, documentation, communication and change management for xRPM and Biller Direct implementation.

Trained and managed team of 16 super users for end user support and system maintenance. Assessed deliverables and met deadlines for go-live and end user capabilities

Assessed requirements of business needs in relationship to SAP training and support. Managed change and communication strategies for training and support development between US and French home offices. Graphically presented gap analysis and suggested possible solutions to meeting need based upon research and situational appraisals.

Determined and managed roles and responsibilities for the run, maintain and SAP help desk support roles. In collaboration with IT management and DuPont purchasing management, defined the roles and responsibilities for the SAP Service Supplier in SAP Technical Application Services, which include: database-print-account-security-change management, implementation services, version upgrades, client operations request management, technical support, production job scheduling, application performance and tuning, performance & capacity planning, proactive system monitoring and event notification

Worked with management to determine most effective means of communicating complex and technical message to overall team of support desk personnel and ultimately throughout entire organization. Graphically presented materials that kept to company mission and vision and provided front-line personnel perspective of their roles in relationship to rest of the organization

Managed end-user courseware and overview development projects to meet target deadlines. This included developing a course curriculum, course materials, and delta training materials for FI/CO, MM, SD, HR modules

Created and delivered training modules demonstrating the use of Remedy as applied to SAP related helpdesk Tickets and provided real-life, working examples of anticipated helpdesk calls. Guided helpdesk personnel in completing Remedy documentation. Implementation of SAP required that the helpdesk staff of 18 be proficient at managing a variety of end user calls and problems

Applied system tools for time and activity monitoring to determine near real-time dollar to hour activity for entire service organization of 2,500 employees. Developed timecard and utilization metrics throughout the service organization and then advocated for their use. Became distinguished as the hub of timecard system resulting in high levels of organizational quantitative management