Patrick Schild Email & Phone Number

Pittsburgh, Pa, Us

Dillsburg, Pennsylvania, Us

Harrisburg, Pennsylvania, Us

Harrisburg, Pa, Us

Harrisburg, Pennsylvania, Us

Highly capable of building and leading a team of technical support staff. Experienced with building and maintaining network systems and infrastructure within an organization. These responsibilities include maintenance and administration of network equipment, Voice Over-IP (telecommunications) and maintaining academic labs and classrooms. Develop and manage budgets. Create and implement Strategic plans. Design, implement, and maintain access management and cameras.

Supervisor for Network and Technical Support Departments which supports physical and virtual servers (Server , R2, VMWare ESX, IBM and Dell Bladecenters, SAN, Cisco and Brocade ethernet and fiber switches and routers, Cisco routers/switches, checkpoint firewalls, Data Backup and recovery, Dell Kace Kbox imaging and software deployment, Infoblox DNS/DHCP.

Memphis, Tennessee, Us

Management of the Network, servers and desktops for 9 facilities in office, warehouse and factory environments.

York, Pa, Us

Teach students on all aspects of Computer and Networking through lecture and labs.Create lesson plans

Monroe, La, Us

Leading provider of high-quality voice, broadband and video services over advanced communication networks to consumers and businesses in 33 states.; Responsible for installation, maintenance, and repair of telecommunication/ network services for residential and small business customers. Managed the phone system for a county prison which had a yearly revenue of over 2 million dollarsIncreased return on investment and reduced downtime by replacing old equipment with more reliable and more energy efficient equipmentCreating strategic plan and budget based off of business initiativesTrained and coached desktop support technicians on how to handle tickets in an efficient and timely manner while maintaining a high focus on customer service. Increased sales by 68% by developing sales training program for technicians.Reduced turnover by handling manager escalations.Primary point of Contact for Engineers to troubleshoot issues.Created procedures which standardized processes.

Overland Park, Kansas, Us

Provided phone and direct desktop support for both PC and Mac as a level 2 desktop support technician and achieved the top 5% KPI (Key Performance Indicators) in quickest average handle time, lowest repeat ticket rate, highest customer satisfaction. Provided technical support for residential and business desktop usersTrouble-shooted connectivity issuesSetup networks both wired and wireless Trained and coached new and existing employeesPatrick Schild

Carlisle, Pa, Us

Provided direct and telephone support to personnel for hardware and applications. Managed several projects and rollouts of self scan registers, radio frequency price checking terminals, and the receiving system at over 150 stores. Troubleshot, identified and documented all hardware and software problems for desktop PC's, Unix terminals, Point of Sale equipment, ATMs, printers, etc. Reduced costs by evaluating and developing procedures for combining help desks with sister company Primary point of contact for maintenance technicians to troubleshoot problemsImproved training by creating a online reference manualTrained new employees for the systems support help deskProvided second level support for analysts on help deskAnalyzed problem patterns and made recommendations to reduce future problems

Bachelor'S Degree, Technical Leadership And Administration

Network And System Administration

Associates, Computer Systems Technology

Elementary Education And Teaching

Education record