Patrick Schmidt Pmp, Cip, Itil Email & Phone Number

Ottawa, On, Ca

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Canada Area

Ottawa, Canada Area

Ottawa, Canada Area

I head all IT transformation and infrastructure strategy for this award-winning, e-Learning and content creation software company. I optimize disaster recovery readiness and overall business continuity effectiveness; examine current business tools and software packages/applications; and identify opportunities to improve efficiency, integration, and automation.Additionally, I prepare the organization’s information and knowledge assets for SSAE 16-SOC 2 review, monitor core SaaS offering, and present high-level business case analyses to executive leadership. I directly supervise 10 employees and manage a $1.5M budget.Key Achievements – • Spearheaded cloud transformation and migration, transitioning organization from zero disaster preparedness to achieving recovery point metrics.• Eliminated up to 40% of repetitive labour costs by automating manual processes; slashed service/product based capital costs by $750k over three years.• Integrated toolsets and business process applications to enhance productivity; up to 30% of work capacity was reclaimed from repetitive manual tasks.• Eliminated use of many manual support processes (customer tracking and updating) and implemented a self-serve portal for customer issues; resulted in nearly 30% time savings.

Ottawa, Canada Area

In this role, I primarily delivered Service Management, Information Management, and Business Analysis consulting to corporate clients. I also defined the scope of customer projects, monitored project progress/milestones, and shepherded change within the client organization (including communication plans and internal training/resources). I was instrumental in developing service and product line offerings, ensuring alignment with the corporate roadmap and emerging industry trends. I analyzed and selected technologies/business intelligence products to best suit customer requirements. Additionally, I supervised 12 employees and managed project budgets of up to $4M.Key Achievements – • Delivered holistic WAN and cloud transformation and optimization for Mattamy Homes, connecting all corporate offices; resulted in consistent/reliable access to all company resources.• Implemented SharePoint and Point-of-Sale solutions for Henry’s Photo to eliminate siloed data repositories; updated design and usability to improve staff and customer access.• Slashed unnecessary IT costs and capital outlay for the Canadian Nurses Association through private cloud design and migration; all services were migrated within 6 months.

Ottawa, Canada Area

I oversaw information/knowledge management infrastructure and the corporate IT support team, in this position. I delivered strategic and tactical analysis of existing capabilities, recommended process improvements, and directed technology growth/change. Additionally, I managed IT service desk resources, led a team of 8 employees, and managed a $250k budget.Key Achievements – • Slashed operating costs by over $2.2M (2013) by deploying SharePoint 2010 enterprise site collection; drastically increased efficiency and eliminated repetitive work/manual processes. • Converted internal sales lead tracking database from manually shared flat-file document to collaborative SharePoint site sales funnel solution, leveraging self-service management of business development activities.• Drastically reduced cost by establishing new conferencing solutions (web and voice) and reducing travel requirements; transitioned organization from PSTN-based PBX to a hosted IP-based communications model.

Ottawa, Canada Area

In this role, I executed the overhaul of existing infrastructure to accommodate a rapidly expanding customer base. This involved developing and deploying a two-tiered infrastructure plan to address design and workflow deficiencies. I also conducted ongoing performance analysis and improvement reviews, supervised 5 employees, and managed a $125k budget.

Ottawa, Canada Area And Washington D.C.

As the Senior Lead of Enterprise Infrastructure, I was instrumental in establishing and expanding the professional services line. I fostered relationships with key consultancy clients, including the U.S. Federal government, and I built-out the infrastructure necessary to support 24/7 service demands of a growing client base.Additionally, I monitored and improved security compliance and business continuity; and directly supervised 8 employees.Key Achievements – • Oversaw a $1M SaaS infrastructure expansion plan aimed to accelerate sales and marketability of Geolearning’s SaaS offering in the EU. • Achieved desired performance metrics of Geolearning SaaS application, through superior planning, testing, and deployment execution; transitioned core SaaS application system within both development and staging web farms.

Ottawa, Canada Area

In this role, I managed project teams in three different locations, while directing multiple, simultaneous projects. Delivered coaching and support to staff, liaised with senior management, and influenced best practices and IT service standards.Key Achievements – • Implemented security audits and lockdown procedures across multiple platforms; adhered to security best practices and NIST, FIPS, and PCI standards.Headed disaster recovery planning, procedures, and enterprise-wide policies.

Ottawa, Canada Area

I maintained diverse hardware and software platforms across corporate offices and data center locations. Additionally, I researched and recommended improved server products, configuration tools, network monitoring tools, security appliances, and emerging enterprise storage solutions.Key Achievements – • Spearheaded design and deployment of complex learning management systems; oversaw infrastructure growth from 2 to over 200 devices.Key contributor to the implementation of an enterprise-wide asset tracking system.