Patrick Cross Email & Phone Number

Greater Chicago Area

Accountable for the day-to-day operations of the Healthcare software consulting team specifically focused on large, high-profile accounts. Responsible for ensuring the highest levels of user adoption and client satisfaction throughout the lifecycle of a client’s implementation by adding executive leadership to help provide proactive account management and client retention activities to the existing software implementation team. Primary responsibilities include: • Managing an active book of business valued at more than $15M• Directing team of 4 mid-level managers and 25 staff members in the areas of Cost Accounting & Decision Support, Contract Management, Capital Planning & Tracking, Financial Planning and Clinical Benchmarking• Scheduling and workload balancing for the software consulting team• Continually working to cultivate consulting talent through targeted hiring, onboarding and mentoring of new staff• Acting as designated Executive Sponsor, serving as the final point of escalation for client implementations • Proactively managing client relationships ensuring customer satisfaction and retention • Partnering with the sales team to help with pre-sales communications and planning, responding to RFP requests, and presenting the Professional Services value proposition• Monitoring progress, performance, and quality of software consulting projects, ensuring high utilization standards are met while adhering to targeted Levels of Effort thresholds • Training team on project management best practices that ensure the optimization of processes, tools and resources across the team• Managing and developing staff including conducting performance reviews, building a strategy for workforce planning and aiding employees with career growth plans • Creating and maintaining Statements of Work and add-on service proposals• Reviewing and approving contract proposals

Greater Los Angeles Area

Senior sales and relationship engagement leader responsible for directing a team of remote-based Account Managers. Provide leadership oversight and management of CRM, PRM, digital marketing, physician engagement and hospital quality strategies. Responsibilities include:* Cultivating strong client relationships resulting in successful partnerships and optimized product/service value* Counseling clients on effective use of Consumer and Physician engagement strategies to achieve higher return on investment* Maintaining C-level relationships at corporate, division, and hospital levels* Managing and negotiating contracts and renewals* Supporting Voice of Customer initiatives* Aligning with internal department leaders to support process improvement to benefit clients and internal partners* Directing and supporting training for new team members

Responsible for business development activities across the West Region, providing solutions for budgeting, financial forecasting, strategic financial planning, capital purchase planning and tracking, management reporting, and performance management. These include:• Generating and developing new customer leads • Managing, analyzing and leading potential sale opportunities for both new and existing clients• Completing complex software demonstrations and presentations• Developing cross-sell and add on opportunities • Facilitating effective post-sale transition from sales team to implementation team• Negotiating pricing and contract terms• Performing market research to determine risks and opportunities• Gathering and reporting client successes, including client goal attainment, product/service ROI, qualitative results, client testimonials, etc.• Coordinating and managing client references

Responsible for overall client relationship management across the Decision Support segment throughout the duration of client’s engagement lifecycle. Responsible for proactive client outreach efforts to monitor client satisfaction as well as ensure effective communication, collaboration, and coordination of all client impacting activities, issue resolution, and client interactions. • Primary individual charged with driving client satisfaction, ensuring that client needs are anticipated, resolved quickly, and communicated thoroughly• Gather and report client successes, including client goal attainment, product/service ROI, qualitative results, survey scores, client testimonials, etc.• Gather and report client financial and qualitative improvement information, including any stated ROI that can be verified by the client as well as client testimonials about realized qualitative improvements• Function as the primary person responsible for escalation of all client issues• Monitor the proper invoicing, collections, and Aged Accounts Receivables and work with the client in remedying aging Accounts Receivables issues• Manage client references by working with the Sales Operations team to ensure that the right clients are referenced for the right product combinations and at an appropriate frequency• Identify opportunities for cross and up-selling other MedAssets products and services in collaboration with the Sales team• Identify key KLAS rating components that can be targeted by the Operations teams to improve MedAssets' overall rankings and build execution plans for specific actions that can be taken to improve those scores• Function in an oversight role as a client advocate with regard to the various implementations across the segment• Function as the advocate for the clients inside of MedAssets, ensuring that all internal activities on behalf of the client are clearly in line with the client’s goals and preferred model for interacting with MedAssets

Responsible for account management activities for clients in the Southwest, Northwest, Midwest and Southern regions. • Provided executive guidance and oversight for approximately 60 assigned clients located in 17 states. Maintained overall responsibility for client retention and documented success with Decision Support products.• Responsible for expanding business through the development of add-on sales within assigned client base. • Assisted sales team with the sale of consulting services for new business including providing executive input to the sales process, developing service deliverables, providing pricing for deliverables and assisting in closing the business.• Developed and maintained executive-level relationships with assigned clients. Responsible for client retention. • Managed client A/R to required levels.

Bba, Business Management

Activities and Societies: Sigma Nu Fraternity

Education record