Patrick Serbin Email & Phone Number

Bratislava, SK

Bratislava

* developing a human-assisted A.I. chatbot building platform* unique dialogue flow content management* UI conversational commerce* create & run onboarding campaigns for our clients* developing custom chatbots for fintech, hospitality, retail, showbiz industries* more than 50K MAU & 1,5mil. messages* the winner of the startup competition Impact Incubator.

digital lead management campaignsloyalty & CX frameworksocial media & content strategies

Bratislava, Praha

* managing 2 customer loyalty programs for T-Mobile Czech republic (nasimproradost.cz) and Slovak Telekom (until 02/2015)* customer base of total 9 mil.* creating and implementation of customer loyalty and retention strategy* developing strategic and tactical partnership opportunities with large account companies to grow loyalty brand awareness *.

Bratislava, Slovensko

* in charge of setting up a brand new company * hiring, motivating and managing team members of 40 people* developing training programs for sales executives and customer care* creating sales and marketing strategies* lead generation, B2B sales promotion * customer care improvements* establishing partnerships and new business development* growth-hacking.

Bratislava, Slovensko

* responsibility for an aquisition of new clients* new business services development (FB apps, PPC campaings) * e-commerce development* social media strategy* SEO & SEM

Bratislava, Slovensko

* responsible for KOMANDOR re-branding strategy* design ATL and BTL communications * implementation of a new corporate identity* managing and motivating marketing team of 2 people* developing a brand new marketing strategies and channels* promoting sales network in cooperation with sales department* tenders creating and negotiating with media and supplier*.

Bratislava, Slovensko

* creating and launching a brand new Fair Trade concept stores* design & visual merchandising manual* design own jewellery and fashion accessories range under MISH MASH brand* cooperation with suppliers in Nepal, India, Thailand, Indonesia, Philippine within Fair Trade Association* setting up a retail network of 6 MISH MASH fair trade stores in SK*.

Bratislava, Slovensko

* launching a new design brand in SK market * setting up a retail network of 4 stores * creating of wholesale distribution (22 partners)* design a brand new marketing and sales strategies* forecasting & regular selection of STORM range products for SK market* supervising retail network and managing wholesale* hiring, managing and motivating team members*.

Bratislava, Slovensko

* setting up distribution of free postcards network of 70 partners (bars, restaurants, clubs, cinemas, fitness)* responsible for running and evaluation of campaings* managing team of 6 people* launch of monthly free magazine Navigator with the cultural & events listings

Praha, Bratislava

* responsible for managing of 17 BTL projects for FMCG & corporate companies* close cooperation with marketing departments * production, briefing and negotiation with suppliers* hiring and managing of project teams of max 25 people* reached annual agency budget of 15 mil Sk* handling and logistics processes * roadshows, corporate events, fashion shows, VIP.

Bratislava, Slovensko

* setting up a brand new network of regional co-ordinators* responsible for managing of 12 regional co-ordinators* supervising of sampling and tasting promotion for 2 big FMCG brands, roadshows and corporate events