Head Of Passenger Customer Service
CurrentContinuing to develop and elevate our already strong customer care teams across all our passenger routes.
Jun 2024 - Present
AeroLeads people directory · profile
Patrick Sindlev Gøtterup Email & Phone Number
Head of Passenger Customer Service at DFDS
at
DFDS
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✓ Verified May 2026
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Current company
Role
Head of Passenger Customer Service at DFDS
Location
Copenhagen, Capital Region Of Denmark, Denmark
Company size
Who is Patrick Sindlev Gøtterup? Overview
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Quick answer
Patrick Sindlev Gøtterup is listed as Head of Passenger Customer Service at DFDS at DFDS, a company with 3646 employees, based in Copenhagen, Capital Region Of Denmark, Denmark. AeroLeads shows a matched LinkedIn profile for Patrick Sindlev Gøtterup.
Patrick Sindlev Gøtterup previously worked as Head of Passenger Customer Service at Dfds and Head of Customer Care Nordics at Dfds. Patrick Sindlev Gøtterup holds Professional Bachelor Of Education, Danish, Social Science And Religion from Professionshøjskolen Ucc - Alumni.
Company email context
Email format at DFDS
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DFDS
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Profile bio
About Patrick Sindlev Gøtterup
Experienced Customer Care manager with a demonstrated history of training and leading with direct positive business results. Skilled in coaching and training, project management, Employee Competence Development and proficiency increase through behavioral change. Comfortable in a multilingual work environment.
Listed skills include English, Teamwork, Customer Service, Teaching, and 28 others.
Current workplace
Patrick Sindlev Gøtterup's current company
Company context helps verify the profile and gives searchers a useful next step.
Dfds
7 roles
Patrick Sindlev Gøtterup work experience
A career timeline built from the work history available for this profile.
Head Of Customer Care Nordics
Jan 2023 - Jun 2024
Regional Sales Manager
Responsible for sales management and development of over 30 locations in eastern Denmark. Direct manager for 44 health care professionals selling hearing aids.Responsibility:- Sales management and coaching. KPI and store follow up.- Daily management tasks including light forecasting- Elevate and evaluate employee proficiency and engagementAchievements.
Nov 2020 - Jun 2022
Nordic Ccc People Development Manager (L&D)
Responsible for learning strategy, employee onboarding, general follow up and training of our leaders and agents (+400 people) in call centers covering Norway, Sweden, Denmark and Finland. Responsibility: - Leader of L&D team- Ensure strong learning culture- Planning, development, implementation and evaluation of learning.- Elevate employee proficiency and.
Jan 2017 - May 2020
After Sales Team Leader
Team leader of up to 15 agents handling customer service enquiries for Elgiganten A/S.Responsibility: - Leader of customer service agents- Training and optimization of proficiency- Follow up on special case teamAchievements: - Redefined our onboarding and agent prociciency training.- Training of other customer service team leaders in the Nordics- Highest.
Jul 2014 - Dec 2016
After Sales Trainer
Supported team leaders in training of agents. Responsibility: - Training and follow up of customer service agents- New hire training- Role model for other employeesAchievements: - Development of simplified tools for customer handling- One to one training with clear results. - Introduction of customer service training in the new hire training. - Training.
Sep 2013 - Jun 2014
Apr 2008 - Sep 2013
Team & coworkers
Colleagues at DFDS
Other employees you can reach at dfds.com. View company contacts for 3646 employees →
DO
Dancho Oreshkov
Colleague at Dfds
Gothenburg, Västra Götaland County, Sweden, Sweden
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IM
Ian Mckay
Colleague at Dfds
City Of Peterborough, England, United Kingdom, United Kingdom
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JE
Jessica Eriksson
Colleague at Dfds
Malmo, Skåne County, Sweden, Sweden
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JR
Jasmine Ruby
Colleague at Dfds
New Delhi, Delhi, India, India
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ML
Margaux Leblond
Colleague at Dfds
Saint-Martin-Boulogne, Hauts-de-France, France, France
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TY
Toby Yang
Colleague at Dfds
New York, New York, United States, United States
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MT
Maria Tornak
Colleague at Dfds
North Denmark Region, Denmark, Denmark
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OG
Oliver Griffiths
Colleague at Dfds
Immingham, England, United Kingdom, United Kingdom
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MG
Michael Gajej
Colleague at Dfds
Opolskie, Poland, Poland
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MS
Mads Saysette-Rasmussen
Colleague at Dfds
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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Dancho Oreshkov
Colleague at Dfds
Gothenburg, Västra Götaland County, Sweden, Sweden
View →
IM
Ian Mckay
Colleague at Dfds
City Of Peterborough, England, United Kingdom, United Kingdom
View →
JE
Jessica Eriksson
Colleague at Dfds
Malmo, Skåne County, Sweden, Sweden
View →
JR
Jasmine Ruby
Colleague at Dfds
New Delhi, Delhi, India, India
View →
ML
Margaux Leblond
Colleague at Dfds
Saint-Martin-Boulogne, Hauts-de-France, France, France
View →
TY
Toby Yang
Colleague at Dfds
New York, New York, United States, United States
View →
MT
Maria Tornak
Colleague at Dfds
North Denmark Region, Denmark, Denmark
View →
OG
Oliver Griffiths
Colleague at Dfds
Immingham, England, United Kingdom, United Kingdom
View →
MG
Michael Gajej
Colleague at Dfds
Opolskie, Poland, Poland
View →
MS
Mads Saysette-Rasmussen
Colleague at Dfds
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
2 education records
Patrick Sindlev Gøtterup education
Professional Bachelor Of Education, Danish, Social Science And Religion
Stx, Sproglig Student
Rysensteen Gymnasium
FAQ
Frequently asked questions about Patrick Sindlev Gøtterup
Quick answers generated from the profile data available on this page.
What company does Patrick Sindlev Gøtterup work for?
Patrick Sindlev Gøtterup works for DFDS.
What is Patrick Sindlev Gøtterup's role at DFDS?
Patrick Sindlev Gøtterup is listed as Head of Passenger Customer Service at DFDS at DFDS.
Where is Patrick Sindlev Gøtterup based?
Patrick Sindlev Gøtterup is based in Copenhagen, Capital Region Of Denmark, Denmark while working with DFDS.
What companies has Patrick Sindlev Gøtterup worked for?
Patrick Sindlev Gøtterup has worked for Dfds, Audionova (Sonova Audiological Care Denmark Aps), Elkjop Nordic As (Part Of Dixons Carphone Plc), and Elgiganten A/S.
Who are Patrick Sindlev Gøtterup's colleagues at DFDS?
Patrick Sindlev Gøtterup's colleagues at DFDS include Dancho Oreshkov, Ian Mckay, Jessica Eriksson, Jasmine Ruby, and Margaux Leblond.
How can I contact Patrick Sindlev Gøtterup?
You can use AeroLeads to view verified contact signals for Patrick Sindlev Gøtterup at DFDS, including work email, phone, and LinkedIn data when available.
What schools did Patrick Sindlev Gøtterup attend?
Patrick Sindlev Gøtterup holds Professional Bachelor Of Education, Danish, Social Science And Religion from Professionshøjskolen Ucc - Alumni.
What skills is Patrick Sindlev Gøtterup known for?
Patrick Sindlev Gøtterup is listed with skills including English, Teamwork, Customer Service, Teaching, Coaching, Team Leadership, Swedish, and Event Management.
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