Patrick Sindlev Gøtterup Email & Phone Number

København, Region Hovedstaden, Danmark

Continuing to develop and elevate our already strong customer care teams across all our passenger routes.

København, Hovedstaden, Danmark

Sjælland, Danmark

Responsible for sales management and development of over 30 locations in eastern Denmark. Direct manager for 44 health care professionals selling hearing aids.Responsibility:- Sales management and coaching. KPI and store follow up.- Daily management tasks including light forecasting- Elevate and evaluate employee proficiency and engagementAchievements:- Increase average sales price on hearing aids with 15% - Continued high engagement scores- Opening of… Show more Responsible for sales management and development of over 30 locations in eastern Denmark. Direct manager for 44 health care professionals selling hearing aids.Responsibility:- Sales management and coaching. KPI and store follow up.- Daily management tasks including light forecasting- Elevate and evaluate employee proficiency and engagementAchievements:- Increase average sales price on hearing aids with 15% - Continued high engagement scores- Opening of several new locations Show less

Based In Copenhagen, Denmark, And Oslo, Norway

Responsible for learning strategy, employee onboarding, general follow up and training of our leaders and agents (+400 people) in call centers covering Norway, Sweden, Denmark and Finland. Responsibility: - Leader of L&D team- Ensure strong learning culture- Planning, development, implementation and evaluation of learning.- Elevate employee proficiency and engagement- Coaching and supervision of team leaders Achievements:- Merge of three call centers into… Show more Responsible for learning strategy, employee onboarding, general follow up and training of our leaders and agents (+400 people) in call centers covering Norway, Sweden, Denmark and Finland. Responsibility: - Leader of L&D team- Ensure strong learning culture- Planning, development, implementation and evaluation of learning.- Elevate employee proficiency and engagement- Coaching and supervision of team leaders Achievements:- Merge of three call centers into one Nordic facility- Development of onboarding for our new leaders - Create and innovate employee journey- Documented training ROI to prove business impact.- Implementation of Nordic Knowledge Base. Show less

Herlev

Team leader of up to 15 agents handling customer service enquiries for Elgiganten A/S.Responsibility: - Leader of customer service agents- Training and optimization of proficiency- Follow up on special case teamAchievements: - Redefined our onboarding and agent prociciency training.- Training of other customer service team leaders in the Nordics- Highest performing team on Nordic level- Participant in the project to implement an LMS for all of Elkjøp… Show more Team leader of up to 15 agents handling customer service enquiries for Elgiganten A/S.Responsibility: - Leader of customer service agents- Training and optimization of proficiency- Follow up on special case teamAchievements: - Redefined our onboarding and agent prociciency training.- Training of other customer service team leaders in the Nordics- Highest performing team on Nordic level- Participant in the project to implement an LMS for all of Elkjøp Nordic A/S. Show less

Supported team leaders in training of agents. Responsibility: - Training and follow up of customer service agents- New hire training- Role model for other employeesAchievements: - Development of simplified tools for customer handling- One to one training with clear results. - Introduction of customer service training in the new hire training. - Training and coaching of team leaders in the basic principles of learning.

Herlev

Handling customer service enquiries in after sales.

Professional Bachelor Of Education, Danish, Social Science And Religion

Professional Bachelor's Degree: Bachelor of education

Stx, Sproglig Student