Patrick Smelt personal email
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Energetic committed customer experience generalist with deep understanding of strategic, commercial, retail, merchandising and operational processes. Thinks from the customer perspective, focuses on consistent customer journeys in an omnichannel world. Team player, people oriented, thrives in a social environment. Highly motivated by working with people in teams and stimulated by jointly achieving challenging goals. 25+ years of cross industry experience in D2C, B2C and B2B, ranging from fashion, fast moving and high value consumer goods to online retailing. Used to manage and work in virtual and hierarchical teams, builds relationships on all levels across organizations and cultures. Coaching attitude, pragmatic, self-starting, analytical and creative thinker. Realistic view of opportunities focuses on details with big picture in mind.
Qatalyse
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OwnerQatalyseIjmuiden, Nh, Nl
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Director Value Consulting EmeaThunderhead Nov 2020 - Present
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Lead Customer Engagement StrategistThunderhead Nov 2018 - Nov 2020AmsterdamSeamless customer journeys. Effortless Engagement. Happier customers. Valuable relationships.
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OwnerQatalyse Aug 2015 - PresentHelping companies to accelerate their business
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Manager Omnichannel A.I.Etos Jul 2016 - May 2018ZaandamResponsible to develop and initiate digital vision, strategy and roadmap for EtosRealised over 300% growth with Etos shop in shop @ ah.nl
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Loyalty Manager A.IEtos Sep 2015 - Jul 2016ZaandamResponsible for go live of Etos Loyalty program
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Vp Customer ExperienceSymphony Eyc Nov 2014 - Sep 2015
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Vp Analytics & DeliverySymphony Eyc Aug 2014 - Nov 2014
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Manager Business DevelopmentMove Beyond Nov 2013 - Jul 2014Responsible for Business Development at Move Beyond. ‘Nothing is permanent except change’. Move Beyond richt zich op het implementeren van bedrijfsstrategie. Hiermee geven wij organisaties het vermogen om continue in te spelen op veranderingen en nieuwe kansen maximaal te benutten. Wij geloven hierbij in een integrale en projectmatige aanpak van organisatie, processen en applicaties. Aan de hand van uitgebreide ervaring heeft Move Beyond een unieke methode ontwikkeld… Show more Responsible for Business Development at Move Beyond. ‘Nothing is permanent except change’. Move Beyond richt zich op het implementeren van bedrijfsstrategie. Hiermee geven wij organisaties het vermogen om continue in te spelen op veranderingen en nieuwe kansen maximaal te benutten. Wij geloven hierbij in een integrale en projectmatige aanpak van organisatie, processen en applicaties. Aan de hand van uitgebreide ervaring heeft Move Beyond een unieke methode ontwikkeld waarin projectmanagement en veranderkunde wordt gecombineerd. Hierdoor zijn onze opdrachtgevers in staat hun visie snel en doeltreffend te realiseren.Wij gaan bewust een stap verder. Show less -
Manager Strategic Retail Partners - Retail Network OptimizationPon Nov 2011 - Oct 2013LeusdenResponsible to realize the strategic retail/dealer network strategy and objectives of Pon Passenger Cars and Pon Commercial Vehicles for the Audi, Skoda, SEAT and Volkswagen brands.Optimization of the retail network, realizing increased profit potential.High value consumer goods retailing, Automotive, Wholesale, Customer Experience management, Business Consulting, Strategy, Management -
Business Development Manager - Growing The Customer BaseSas Sep 2006 - Oct 2011Responsible for positioning analytical retail and customer intelligence solutions and developing the Dutch Retail market segment Fast moving consumer goods retailing, Fashion retailing, Online retailing, Omnichannel retailing, Customer Experience management, Brand management, Marketing strategy, Cross channel marketing, Social Media, Marketing optimization, Campaign management, Assortment planning, Price optimization, Promotion optimization, Mark down optimization, Size and Pack… Show more Responsible for positioning analytical retail and customer intelligence solutions and developing the Dutch Retail market segment Fast moving consumer goods retailing, Fashion retailing, Online retailing, Omnichannel retailing, Customer Experience management, Brand management, Marketing strategy, Cross channel marketing, Social Media, Marketing optimization, Campaign management, Assortment planning, Price optimization, Promotion optimization, Mark down optimization, Size and Pack optimization, Business Consulting, Strategy, Business Analytics, Business Development, Account planning, Sales Show less -
After Sales Manager - Solid Foundation For Growth In Start Up PhaseVisual Retailing Jan 2005 - Aug 20063D software company to equip the fashion and apparel industry as well as non fashion retailers with all the visual information needed for planning, merchandising and building consistent customer experiences and stories. Delivering business value by shortening time to market, reduce costs and drive sales. Project management and implementations at clients like Waalwear group, Open32, Hunkemöller, O'Neill, Beddinghouse as well as partner management for the Netherlands and Southern… Show more 3D software company to equip the fashion and apparel industry as well as non fashion retailers with all the visual information needed for planning, merchandising and building consistent customer experiences and stories. Delivering business value by shortening time to market, reduce costs and drive sales. Project management and implementations at clients like Waalwear group, Open32, Hunkemöller, O'Neill, Beddinghouse as well as partner management for the Netherlands and Southern Europe. Fashion retailing, Specialty retailing, Wholesale, Assortment planning, Store design, Business Development, Sales, Reseller management, Project management Show less -
Management Consultant Retail And Crm - Value Adding Business ProjectsAccenture Mar 2000 - Dec 2004Leading successful delivery and realization of value adding business projects at clients like Shell, Pon, Lekkerland, Heineken, Laurus, Schiphol, UPCFast moving consumer goods retailing, Online retailing, Out-of-Home markt, Automotive, Brand management, Marketing strategy, CRM, Loyalty Management, Category management, ERP, Strategy, Business consulting, Project management, Business Development, Account planning, Sales -
Various Managerial Positions - Transformational Business InitiativesRoyal Ahold Dec 1993 - Feb 2000Operational manager, managed 90+ FTE, part of operational management team,transformed production organization from functional to process oriented organizationSupermarket manager, managed 90 people, realized substantial revenue growth while lowering operational costs in 2 newly opened lagging storesMarket research executive, market research for international expansion, involved in setting up joint venture strategy for SpainManagement traineeFast moving consumer… Show more Operational manager, managed 90+ FTE, part of operational management team,transformed production organization from functional to process oriented organizationSupermarket manager, managed 90 people, realized substantial revenue growth while lowering operational costs in 2 newly opened lagging storesMarket research executive, market research for international expansion, involved in setting up joint venture strategy for SpainManagement traineeFast moving consumer goods retailing Specialty retailing, Market research, Brand management, Strategy, Operations, Management Show less
Patrick Smelt Skills
Patrick Smelt Education Details
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Economics, Business Administration -
Ignatius College
Frequently Asked Questions about Patrick Smelt
What company does Patrick Smelt work for?
Patrick Smelt works for Qatalyse
What is Patrick Smelt's role at the current company?
Patrick Smelt's current role is Owner.
What is Patrick Smelt's email address?
Patrick Smelt's email address is smelt@me.com
What schools did Patrick Smelt attend?
Patrick Smelt attended University Of Amsterdam, Ignatius College.
What skills is Patrick Smelt known for?
Patrick Smelt has skills like Business Strategy, Retail, Management, Management Consulting, Marketing Strategy, Strategy, Sales, Business Development, Market Research, E Commerce, Business Intelligence, Business Process.
Not the Patrick Smelt you were looking for?
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Patrick Smelt
Eigenaar: Straatcontact.Nl & Jeugdboa.Nl B.V. Ontwikkelaar Plus-Min-Mee Methodische Aanpak Jeugdgroepen.Amsterdam1live.nl -
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2hotmail.com, action.nl
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