Patrick O'Hara

Patrick O'Hara Email and Phone Number

Strategic and Transformative HR Leader @ New Era Technology
Patrick O'Hara's Location
Scottsdale, Arizona, United States, United States
Patrick O'Hara's Contact Details

Patrick O'Hara personal email

n/a

Patrick O'Hara phone numbers

About Patrick O'Hara

Proven executive leader with demonstrated accomplishments in the design and delivery of results through a strong process orientation. Expertise in delivering operational excellence through team building, collaboration, strategic planning and cultural understanding. Experienced in a broad range of operational functions with noted success in chief of staff roles and in the delivery of large scale strategic projects. Focused on team development and change management to quickly deliver results to an organization.Specialties: Strong knowledge and results delivery in: project management and process improvement using Six Sigma disciplines; management of training, performance measurement and quality organizations; cross-functional communication and coordination of activities at all organizational levels

Patrick O'Hara's Current Company Details
New Era Technology

New Era Technology

View
Strategic and Transformative HR Leader
Patrick O'Hara Work Experience Details
  • New Era Technology
    Chief Performance Officer
    New Era Technology Oct 2024 - Present
    New York, Ny, Us
    New Era Technology is a global technology solutions company that focuses on providing tailored solutions to enhance efficiency and foster growth across various industries. We offer end-to-end support, from concept and implementation to ongoing training and service. The team comprises skilled and experienced Engineers, Designers, Installers, Technicians, and Sales Professionals, all of whom work collaboratively with clients to deliver customized solutions. Their expertise, backed by industry certifications and hands-on consultation, ensures that they can address diverse client needs and challenges while driving business success.
    View
  • The Northridge Group
    Managing Director, Service Delivery
    The Northridge Group Jan 2024 - Sep 2024
    Rosemont, Il, Us
    The Northridge Group is a leading consulting firm with deep operational expertise in helping our clients improve their customer experience, employee experience, digital experience and operational excellence. We take a collaborative approach to drive measurable results for our clients using data insights, technology solutions like AI, human capital best practices and process redesign.
    View
  • Everview
    Chief Performance Officer
    Everview Feb 2021 - Jul 2023
    Carol Stream, Il, Us
    OSG is the catalyst for connection. We capture the moments of intersection between transactional, payment, and marketing services to holistically engage customers across platforms. As Chief Performance Officer, overseeing Human Resources and Process Quality Improvement, focus will be driving high-level, optimized performance through collecting, consolidating, and condensing performance-related data; communicating the results; collaborating with others in the organization; and controlling the process.
    View
  • The Northridge Group
    Senior Consultant, Contacts Center And Cx
    The Northridge Group May 2020 - Feb 2021
    Rosemont, Il, Us
    View
  • Alltran
    Chief People Officer
    Alltran Oct 2016 - Jan 2020
    Houston, Texas, Us
    View
  • Alltran
    Chief Compliance And Quality Officer
    Alltran Aug 2014 - Oct 2016
    Houston, Texas, Us
    View
  • Sage
    Svp Support And Learning Services
    Sage Jun 2012 - Aug 2014
    Newcastle Upon Tyne, Gb
    View
  • Apac Customer Services
    Svp Customer Experience Management
    Apac Customer Services Feb 2011 - Jul 2012
    APAC Customer Services, Inc., a leading provider of customer care services and solutions to market leaders in healthcare, business services, communications, media & publishing, travel & entertainment, financial services and technology industries. APAC partners with its clients to deliver custom solutions that enhance bottom-line performance. As SVP, CEM, responsibilities include leading APAC’s strategic focus on customer experience management to identify and enhance value drivers and concentrate on customer advocacy to improve customer satisfaction and loyalty.
  • Sage
    Vp Continuous Improvement
    Sage Mar 2010 - Feb 2011
    Newcastle Upon Tyne, Gb
    Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. Sage North America employs 4,000 people and supports 3.2 million small and midsized business customers. As VP of Continuous Improvement at Sage Software, responsibilities included process optimization of North American operations though the effective use of management operating systems, process management and standardized best practices.
    View
  • Axiant Llc
    Evp Risk Management
    Axiant Llc Oct 2008 - Dec 2009
    Axiant is a leading national provider of financial services and recovery management solutions for issuers and investors in debt products. We deliver our clients better financial outcomes on non-performing assets…while earning attractive returns for our investors and a great place to work for our associates. Our capabilities range from call center collections to national arbitration to national litigation and post-judgment collections.
  • Cadtel Systems, Inc.
    Independent Consultant
    Cadtel Systems, Inc. May 2008 - Sep 2008
    Assessment and improvement recommendations for business processes related to sales, project management and software development lifecycle. Design and installation of business process controls and organizational changes leading to increased revenue, decreased project cycle time and improved customer satisfaction.
  • Outsourcing Solutions, Inc.
    Svp Operations Strategic Solutions
    Outsourcing Solutions, Inc. Jan 2007 - Apr 2008
    Responsible for operation support functions related to strategic planning, quality, training, operational strategies and practices, production management and performance reporting.
  • Outsourcing Solutions, Inc.
    Svp Operations Practices, Quality And International
    Outsourcing Solutions, Inc. Apr 2005 - Dec 2006
    Responsible for International operations and client management in three countries. Led staff organization for enterprise responsible for quality, process management, project management, training and client services.
  • Sears, Roebuck And Co.
    Director Of Vendor Management
    Sears, Roebuck And Co. Aug 2002 - May 2004
    Chicago,, Il, Us
    Created vision, objectives and organizational structire for a new department to implment consistent management practices for all outsourced call center activities in the Sears enterprise. Scope of impact estmated at $100 million in expense and over 35 million customer contacts annually. Identified over 30 outsourced relationships and $20 million in enterprise-wide expense savings.Responsible for project management in Customer Care Network with a staff of seven project managers in four locations.
    View
  • Sears, Roebuck And Co.
    Director Credit Marketing
    Sears, Roebuck And Co. Aug 2001 - Aug 2002
    Chicago,, Il, Us
    Developed strategic initiative plan to increase the use of Sears credit products in all Seats retails formats. Led execution of projects in partership with Credit Marketing and Retail Operations teams.
    View
  • Sears, Roebuck And Co.
    Director Of Card Operations
    Sears, Roebuck And Co. May 2000 - Aug 2001
    Chicago,, Il, Us
    Directed the activities of a Home Office and Field based organization including two senior managers and 15 project coordinators in project development, documentation, communication and execution for all functions of the Credit Card organization.
    View

Patrick O'Hara Skills

Process Improvement Vendor Management Leadership Crm Strategy Change Management Outsourcing Management Customer Satisfaction Call Centers Call Center Customer Service Team Building Operations Management Business Process Improvement Training Strategic Planning Executive Management Team Leadership Business Process Project Management Enterprise Software Risk Management Cross Functional Team Leadership Program Management Business Analysis Customer Experience Coaching Performance Management Team Management Forecasting Financial Services Quality Assurance Account Management Six Sigma Leadership Development Analysis Software Documentation Recruiting Employee Relations Budgets Product Management Finance Workforce Management Telecommunications Networking Bpo Sdlc Thought Leadership Continuous Improvement

Patrick O'Hara Education Details

  • University Of Arizona
    University Of Arizona
    Finance

Frequently Asked Questions about Patrick O'Hara

What company does Patrick O'Hara work for?

Patrick O'Hara works for New Era Technology

What is Patrick O'Hara's role at the current company?

Patrick O'Hara's current role is Strategic and Transformative HR Leader.

What is Patrick O'Hara's email address?

Patrick O'Hara's email address is pa****@****ran.com

What is Patrick O'Hara's direct phone number?

Patrick O'Hara's direct phone number is +148020*****

What schools did Patrick O'Hara attend?

Patrick O'Hara attended University Of Arizona.

What are some of Patrick O'Hara's interests?

Patrick O'Hara has interest in Kids, Cooking, Exercise, Investing, Traveling, Collecting Antiques, Electronics, Home Improvement, The Arts, Reading.

What skills is Patrick O'Hara known for?

Patrick O'Hara has skills like Process Improvement, Vendor Management, Leadership, Crm, Strategy, Change Management, Outsourcing, Management, Customer Satisfaction, Call Centers, Call Center, Customer Service.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.