Patrick O'Hara Email & Phone Number

New York, Ny, Us

New Era Technology is a global technology solutions company that focuses on providing tailored solutions to enhance efficiency and foster growth across various industries. We offer end-to-end support, from concept and implementation to ongoing training and service. The team comprises skilled and experienced Engineers, Designers, Installers, Technicians, and Sales Professionals, all of whom work collaboratively with clients to deliver customized solutions. Their expertise, backed by industry certifications and hands-on consultation, ensures that they can address diverse client needs and challenges while driving business success.

Rosemont, Il, Us

The Northridge Group is a leading consulting firm with deep operational expertise in helping our clients improve their customer experience, employee experience, digital experience and operational excellence. We take a collaborative approach to drive measurable results for our clients using data insights, technology solutions like AI, human capital best practices and process redesign.

Carol Stream, Il, Us

OSG is the catalyst for connection. We capture the moments of intersection between transactional, payment, and marketing services to holistically engage customers across platforms. As Chief Performance Officer, overseeing Human Resources and Process Quality Improvement, focus will be driving high-level, optimized performance through collecting, consolidating, and condensing performance-related data; communicating the results; collaborating with others in the organization; and controlling the process.

Rosemont, Il, Us

Houston, Texas, Us

Houston, Texas, Us

Newcastle Upon Tyne, Gb

APAC Customer Services, Inc., a leading provider of customer care services and solutions to market leaders in healthcare, business services, communications, media & publishing, travel & entertainment, financial services and technology industries. APAC partners with its clients to deliver custom solutions that enhance bottom-line performance. As SVP, CEM, responsibilities include leading APAC’s strategic focus on customer experience management to identify and enhance value drivers and concentrate on customer advocacy to improve customer satisfaction and loyalty.

Newcastle Upon Tyne, Gb

Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. Sage North America employs 4,000 people and supports 3.2 million small and midsized business customers. As VP of Continuous Improvement at Sage Software, responsibilities included process optimization of North American operations though the effective use of management operating systems, process management and standardized best practices.

Axiant is a leading national provider of financial services and recovery management solutions for issuers and investors in debt products. We deliver our clients better financial outcomes on non-performing assets…while earning attractive returns for our investors and a great place to work for our associates. Our capabilities range from call center collections to national arbitration to national litigation and post-judgment collections.

Assessment and improvement recommendations for business processes related to sales, project management and software development lifecycle. Design and installation of business process controls and organizational changes leading to increased revenue, decreased project cycle time and improved customer satisfaction.

Responsible for operation support functions related to strategic planning, quality, training, operational strategies and practices, production management and performance reporting.

Responsible for International operations and client management in three countries. Led staff organization for enterprise responsible for quality, process management, project management, training and client services.

Chicago,, Il, Us

Created vision, objectives and organizational structire for a new department to implment consistent management practices for all outsourced call center activities in the Sears enterprise. Scope of impact estmated at $100 million in expense and over 35 million customer contacts annually. Identified over 30 outsourced relationships and $20 million in enterprise-wide expense savings.Responsible for project management in Customer Care Network with a staff of seven project managers in four locations.

Chicago,, Il, Us

Developed strategic initiative plan to increase the use of Sears credit products in all Seats retails formats. Led execution of projects in partership with Credit Marketing and Retail Operations teams.

Chicago,, Il, Us

Directed the activities of a Home Office and Field based organization including two senior managers and 15 project coordinators in project development, documentation, communication and execution for all functions of the Credit Card organization.