Patrick Song Email & Phone Number

Glen Allen, Va, Us

-Supervise and manage a team of 4-6 Case Reviewers-Monitor cases assigned to the team to ensure compliance with delivery due dates and track submission of investigative leads-Check for quality and take necessary actions to complete cases on time to each customer-Prioritize cases where noteworthy or derogatory information is developed-Conduct second level review/quality review of team cases-Complete annual evaluations for team employees-Provide advice and guidance to team, field, and post-field staff as well as training and mentoring of new team members-Provide counseling and disciplinary actions, as needed-Maintain regular communications with team members to insure consistency

-Provided advice and guidance to investigators on investigative and formatting requirements-Monitored pending cases to ensure compliance with delivery due dates and track submission of investigative leads-Prioritized cases where noteworthy or derogatory information is developed-Monitored pending cases, review and revise reports of investigation-Checked for quality and took necessary actions to complete cases-Notated Investigator Quality Performance remarks to hold investigator accountable-Scheduled additional leads as discovered in investigation

Chantilly, Va

Chantilly, Va

OMNIPLEX World Services Corporation is a leader and innovator in delivering professional background investigations, intelligence support, and physical security services to corporations and government agencies.OMNIPLEX provides high quality security solutions through two lines of business. The Protective Services Group (PSG) is a leading provider of cleared, armed, and unarmed Security Officers, Access Control Specialists, and Security Support Personnel to the federal government with a strong focus on the Intelligence Community and Homeland Security. The Investigative Services Group (ISG) delivers high quality investigative solutions to federal government customers. ISG provides comprehensive background investigations, fingerprint channeling services, and employment pre-screening.As one of the fastest growing security enterprises in the country, with a staff of over 2,500 professionals, most with high level clearances, our vision is to become the global provider of choice for diversified security services.

- Ensured timely receiving, storing, and stocking of products from incoming shipments- Developed an ongoing partnership with all aspects of the store to ensure that new products were set on time- Maintained a highly organized inventory- Maintained relationships with vendors to ensure receipt of timely deliveries of products and defective/expired products sent back for credit- Analyzed list of discontinued products to ensure products were purged from backroom and stocked to drive sales- Raised Logistics operational score from 35th in the group to 1st in the group (out of 73 stores)- Improved Logistics process to increase store sales by 3% year-to-date (YTD)- Supervised a team of 30 employees to process freight flow for $40 million per year store- Developed Team Leaders to effectively manage time and team to produce positive results- Managed day-to-day operations of entire store- Trained employees according to best practices set forth by the company

- Selected as part of Federal Business Development training program to get hands-on training in all aspects of the federal business development life cycle: new business, capture management, proposal development, and operations/delivery management- Handled aspects of cold-calling in order to setup meetings with prospective clients- Established relationships with teaming partners- Developed a comprehensive Account Plan on FEMA to inform upper level management of opportunities in the FEMA workspace- Developed Step Reviews to present to upper level management a detailed analysis of upcoming opportunities in the DHS environment- Identified opportunities to add to current pipeline for the FEMA and ICS teams- Assisted in the response to Requests for Information (RFI)- Provided a pipeline of opportunities for the Army environment at Fort Hood, TX

Washington Dc

- Facilitated and implemented the development of Knowledge Management as a project manager. Successfully transferred over 50% (30 GB) of historical and working data to Knowledge Management database- Identified user requirements for Knowledge Management database through interviews with business stakeholders- Reviewed, analyzed, and evaluated application enhancements against business requirements and customer needs- Worked as liaison between users, vendors, and technical teams- Updated, organized, and implemented management of historical TRANSALT documents- Developed an outline for a Quality Management System that follows ISO 9001 requirements- Uploaded and edited documents to the company portal- Performed basic IT troubleshoot duties

B.S., Information Systems And Operations Management

B.S., Marketing