Project coordination and controlling; Customer communications; Resource planning; Worklog generation and review; Optimization of Project Management processes; Meeting management; Documentation and knowledge management; Key User during SAP implementation;

Building a Beta testing program and processes using external crowd testing vendor, then acting PMO for the program. Driving PayPal SSO integration with the vendor. Supporting and later maintaining PayPal Jira integration with the vendor. Execution of own beta testing projects as a PM, facilitating work between in-house Product Dev and external testers. Managing day-to-day relationship with the vendor. Building a notification-content-specific QA process for PayPal DE Credit business, and supported with ongoing escalations. Supporting local DE BU with live issue reporting and tracking. Process definition, oversight and improvement. Documentation management and writing. Meeting and communication facilitation. Tracking of action items. Team member coaching.

Review of country-specific requirements and UX design for early issue prevention. Review or definition of test cases and test plans. Bug reporting and follow-up. Exploratory testing. Coordination of employee beta and vendor-based testing. Knowledge sharing between product and technology. Process definition work.

Scrum Master for 3 development teams in the PayPal Credit org. Facilitate Scrum procedures. Maintain processes and coach the team and stakeholders in Agile. Remove impediments and help keep engineers focused. Work with team management to ensure sustainable work life for all team members. Eventually grew close to a PMO role, supporting local dev teams but also the local business through the global planning procedures.

Review of country-specific requirements and UX design for early issue prevention. Review and writing of test cases and test plans. Bug reporting and follow-up. Exploratory testing. Employee Beta coordination. Knowledge sharing between product and technology. Introduction of Scrum process for the team.

Manual testing of country-specific functionalities and localizations for DE, AT, CH.

2nd level customer support. Coaching call center agents. Escalation calls. Monitoring and call evaluation/rating. Administration. Process improvement. Customer bug report handling.

Handle incoming customer support calls. Explain product functionality, fee structure and account-related processes. Resolve or escalate customer problems.