Patrick Stapleton Email & Phone Number

Claypole, GB

Nottingham, England, GB

Nottingham, GB

Hemel Hempstead, GB

Doncaster, GB

- All things IT Service Management the buck stopped with me - Day to Day Service operations (1st from low 50’s% FTF to low 90’s%, 2nd & 3rd line + Service Managers) - Delivering Service Transition all IT projects across the group (Retail, Manufacturing, Logistics, Finance, HR & IT infrastructure) – - The removal of technical debt across the estate working.

Northampton, Northamptonshire, GB

IPSL are the UK’s leading cheque processing organisation – Myself and my team provided 24 x 7 critical service cover. Service maturity review and service improvement plans implemented. Recording and reporting any technical debt as a feed into the future cloud based programme of work.

PAF_Claypole is a small but dedicated IT Service Management Consultancy - this business has since closed.

Burlington, Ontario, CA

Capability Maturity Review - ITIL Processes for the London Stock Exchange Group (LSEG) - The third review of their processes and increasing maturity of these, great team to have worked alongside.

Burlington, Ontario, CA

Review of Service Maturity and ISO20000 for client, review, recommend and proposed a way forwards, BAE Training Services.

Colorado Springs, CO, US

Introduced to successfully conclude the largest and only shared service implementation of the Cherwell platform at Sopra Steria - this was a senior role on the Cherwell side to ensure the final elements of the work were concluded, transitioned to support in a short time frame. Managing the project detail, delivery and ensuring the performance and solution.

Burlington, Ontario, CA

Short notice request to deliver a service management workshop focussed on incident, problem and service management process implementation for BAM a world leading construction company.

London, England, GB

NGA HR UK & Ireland are one of the UK's leading HR/Payroll solutions providers, PAF_Claypole have been engaged to review, support and integrate improvement in all service management processes and functions. To support the new Service Support manager and the reporting manager as part of their induction in to the organisation along with mentorship and.

Nottingham, GB

Accelerate Places are on a mission to create the best places for businesses to grow. Backed by Blenheim Chalcot, one of the UK’s leading digital venture builders who've been behind some of the UK’s most successful start-ups. Accelerate Places develops spaces for entrepreneurs to start up and grow their businesses and we’re excited to be helping them to.

Bradford, West Yorks, GB

Wholesale Orders Service - a flagship business imperative at the UK's 4th largest supermarket chain - initial service support set-up, for McColl's stores (1600+) value £1Bn in turn over - working with and gaining agreement from multiple third parties in both IT and the supply and logistics teams to engender a DevOps approach to service & support as part of.

London, GB

A lead Service Management role. Focussed on Merchant Payment Services and Payment Services Directive (PSD) regulatory control operation and improvement, additionally payments and loans across Europe. Supporting merchant services, UK Card and UK Coroprate Card initiatives and Germany during a period of successful Merchant Service transition and sun-setting.

Halifax, GB

Short term contract role to implement service introduction and planning for the successful delivery of a key business move into the direct consumer insurance market.

Nottingham, GB

· At the heart of the International Debt industry TDX support Financial, Public and Government debt management through the provision of a debt management platform and analytics services to enable greater return for customers. My role to deliver the day to day IT platform, services and processes on which this award winning organisation is based on. ·.

Manchester, England, GB

The Co-Operative Group is the largest and first co-operative, based in Manchester, during my 20 months here I covered 3 main roles:Group IT: Digital: Senior Service & Support Manager (Interim) 9 monthsSupporting the early days development of the Digital team across all aspects of Digital using Agile metholodgy. + Service relationship & reviews with Apps.

Nashville, TN, US

ESR: The Electronic Staff Record Service is the world’s largest integrated Oracle HRMS service that pays and delivers a HR solution to the whole of the NHS in England and Wales all 1.4+ Million staff.Leading all ESR customer facing teams: - Application Support - Customer Education, - Service Delivery Managers - Incident / Problem Management - Technical.

Rotterdam, Zuid-Holland, NL

ITIL V3, Prince 2 and ISO/IEC 20000 qualified Managing Consultant.Providing consultancy services to Global and Local IT departments. A first lecturer in Service Management for all service management disciplines and courses. Developed and delivered both bespoke and standard ITIL education for BAE systems Ltd.Winner of the ITSMF Service Management Project of.

Mclean, VA, US

Led and continuously improved to a Best Practice standard the following functions and processes, a team of 35 associates:Service Desk, Second Line, Problem Management, Incident Management, Critcial Incident Management Configuration Management and Access Management management teamsInitiated the delivery of Service Level Management function.Delivered.

During this time led the Development teams and Consultancy teams for Midland.Initially Development Manager for the consultancy led developments and moved on to manage all the legacy development systems whilst the Trent solution was being developed.Created the consultancy, education and documentation teams for the support and delivery of the Trent HR.

Development & Support Manager Star FinancialsReduced successfully down from 600 to 32 the number of outstanding incidents and daily churn of calls, greatly increasing customer satisfaction enabling the sale of additional Star modules.SQL Consultancy: DM-Nurse & DM-RadiologyCreated, delivered and supported the SQL module for the DM-Nurse and DM-Rad.

Worked as a solutions architect mainly in the Healthcare IT area, providing bespoke systems to Endoscopy, Colonoscopy, Haematology, Maternity and other clinical departments.

Led the development and creation from scratch of Nursing, Mental Health and other IT systems for the NHS and private hospitals in the UK and Ireland. Designed, project managed and delivered these to multiple customers across the UK. Working in a combination of Mumps, C and Unix.

Nottingham, GB

Developed a suite of statistical programmes in 'c'Developed a suite of Analysis techniques for the Community Medicine and Epidemeology Department using SPSSLectured to first and third year medical students on the use of Statistics in Epidemeology.Created several papers with Community medine and other hospital departments at the Queens Medical Centre in.

Student Placement: worked as part of the Management Services function testing applications in Business Basic, delivering and implementing, Accountancy, Weighbridge and Payroll systems to the key cheese making factories around the UK.

Ma, Human Resources

Member Of, Hr

Pdpm, Hr

Bsc, Mathematics