Patrick Supple Email & Phone Number

Burbank, Ca, Us

Beaverton, Or, Us

Etobicoke, Ontario, Ca

Master Data Manager on an Oracle ERP Cloud implementation project. Consolidated customer and vendor data from multiple entities into one newly formed company and migrated the data to a new Oracle Cloud ERP, performing data analysis, cleansing, standardization and deduplication. Established a Master Data program including new processes for customer, vendor, and inventory management, processes to monitor and maintain data quality, and data policy and standards. Responsible for the project change management - rolling out the new processes to all the divisions at Sim and educating stakeholders on the new procedures and rules. As manager, provided guidance to the Master Data Analysts in the department, represented the department on other Sim projects that impacted master data, and was the master data subject matter expert for the company. Responsible for providing reporting out of Oracle to management and other stakeholders. Created 30+ OTBI automated reports covering a variety of subject areas including customer revenue, vendor spend, and data quality metrics. In addition, provided ad hoc reporting to stakeholders.

1, Us

Data Steward responsible for customer data throughout the Toyota Motor Sales enterprise. Scope includes the central customer database, integrations with internal and external systems, real-time and batch transactions, the central marketing database, the big data analytics platform, online properties, and dealer interfaces.Responsible for monitoring and maintaining customer data quality, working closely with business users and technical teams to ensure data quality is kept at the highest level. Lead in identifying and resolving data quality issues in a timely manner.Responsible for defining data scope and data design for all projects and new integrations involving customer data. Assess customer requirements; define the data requirements; evaluate possible solutions; and present recommendations to IT management.Govern application development activities to ensure compliance with enterprise standards for data access and use.Lead both technical and business teams ensuring that systems are designed and delivered that both leverage and protect the Toyota customer data assets.Work closely with the Toyota business units, such as Marketing, Retention and Customer Relations, to understand their business processes and how those processes create, use, update and archive customer data. Understand the major functions of these business units, the data those functions consume, and how that data interfaces to the Enterprise. Work with business units to develop long-term data strategies.

1, Us

As the primary lead in Customer Information Management established the Customer Record of Reference for Toyota Motor Sales, successfully moving the initiative from the project phase to a fully established single source of truth for customer data used throughout the enterprise including marketing, customer service, and customer retention.Lead consultant for the database providing subject matter expertise across the Toyota enterprise on the customer data environment with proven ability to effectively communicate to the diverse body of stakeholders, which range from the technical to business end users.Lead consultant on TMS initiatives involving customer data, successfully advocating for the importance of a centralized customer repository, ensuring that projects are properly integrated with the central customer database.Managed IT resources for customer data environment ensuring that business requirements were understood, deadlines met, and work performed correctly and on budget.Established strong relationships with stakeholders, which is crucial for maintaining and growing the customer record of reference. Maintained open and ongoing communication, which includes activities such as gathering and analyzing of business requirements, work prioritization, status updates, and regular meetings. Monitored customer database, Identifying and responding to data issues, performing detailed root-cause analysis and proposing solutions to ensure data quality.Managed the upstream and downstream customer data vendors ensuring that data standards and requirements were followed, timelines met and critical paths followed. Educated users on the privacy legislation that impacts the use of customer data and consulted TMS council where clarification is required.

1, Us

Developed and oversaw process improvement / Kaizen projects for Toyota Motor Sales.Worked with business to understand their current process/issue and identify the best solution to improve their business.Responsible for establishing the project scope including background documentation, goals and objectives, assumptions, organization, workplan, deliverables, and overall management approach.Oversaw development and implementation of projects, working as a liaison with both the technical team and customer to ensure progress is according to scope and timeline.

Worldwide, Oo

Senior Auditor on engagements for companies in various industries including manufacturing, real estate, consumer products, and not for profit.Developed strong communication and interpersonal skills through daily communication with clients and audit staff, engagement managers and partners.Responsible for planning audit engagements which included staffing, budgeting, timelines, researching the client and its industry, preliminary communication with client, and researching relevant accounting literature.Responsible for managing staff accountants on engagements, including review of work, providing staff with support, on the job training, timely feedback, and preparation of staff performance evaluations.Responsible for performing audit procedures, financial reporting, researching and applying Generally Accepted Accounting Principles, Generally Accepted Auditing Standards, and other authoritative accounting literature.