Patrick Surls Email & Phone Number

Overland Park, Ks

Overland Park, Ks

Support the transformation of the Sprint Network from Legacy to Network Vision equipment including standing up Sprint's LTE network, Helping to create and troubleshoot tools and processes surrounding the new equipment, and provide training on how to troubleshoot the new equipment and technology.First level of support for SLA compliance of block/drop performance for CDMA, EVDO, and LTE with Sprint's new Network Vision network.

Overland Park, Ks

• First level support for SLA compliance of block/drop performance for CDMA, EVDO, and IDEN.• Identify performance impacting faults and trends and work seamlessly between field organizations, Tier II and Tier III to drive resolution.• Proactively monitor performance trends and ensure actions are taken to meet long range objectives.• Identify rogue mobiles, killer trunks, and glare issues which impact SLA performance and drive to resolution.• Created a program to standardize and track tickets created to drive RF issues to resolution as well as increase productivity for the team.

• Verified more than 750,000 existing customer’s addresses, ensuring those customers could dial the appropriate emergency services when needed.• Analyzed and researched customer supplied data in an effort to increase throughput and gain efficiencies within the cable provisioning organization.• Helped define the process for locating emergency service boundaries by researching and providing new resources for the team.• Worked with Microsoft Visual Basic scripts as well as other macro programs to create scripts to help the team maximize productivity.• Heavy Use of Microsoft Office Suite including analyzing data in Microsoft Excel and writing Excel macros.

• Supervised a crew of 3 and delegated responsibilities to maximize productivity. • Handled customer payments as well as intereract with customers to ensure satisfaction.• Sanded and finished Hardwood flooring.• Worked with custom stains and finishes.