Susan Patrick, Mba

Susan Patrick, Mba Email and Phone Number

Project Manager @ HCLTech
Philadelphia, PA, US
Susan Patrick, Mba's Location
Greater Philadelphia, United States
Susan Patrick, Mba's Contact Details

Susan Patrick, Mba personal email

n/a
About Susan Patrick, Mba

I am an experienced IT Professional, who is accomplished in executing IT infrastructure improvement projects, troubleshooting network and user support issues, as well as managing the computer and network assets for several locations. My superior organizational skills have facilitated my ability to support multiple locations, manage tight deadlines and varying priorities. Practiced in supporting Microsoft 365 and Server 2012, Windows 10/7 and Office 365, as well as a Cisco based network infrastructure. Excellent communicator focused on creating an informed and positive user experience. I have worked in the Food and Beverage, Manufacturing, Chemical, Home Building and Retail industries. I am adept at working in a team oriented collaborative environment.

Susan Patrick, Mba's Current Company Details
HCLTech

Hcltech

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Project Manager
Philadelphia, PA, US
Susan Patrick, Mba Work Experience Details
  • Hcltech
    Project Manager
    Hcltech
    Philadelphia, Pa, Us
    View
  • Schweickert Netzwerktechnik Gmbh
    Information Technology Project Coordinator
    Schweickert Netzwerktechnik Gmbh Jul 2020 - Present
    Philadelphia, Pennsylvania, United States
    Manages and coordinates the installation of network hardware including Routers, LAN Switches, Firewalls and Wireless LAN (WLAN) using 3rd party implementation teams. Assists in determining network capacity planning and performance monitoring, as well as trending and reporting to ensure network services are sufficient for business needs. Operates as a Subject Matter Expert (SME) in physical cabling and carrier coordination for new Office Build Outs (OBO). Coordinates the decommission of existing networks within facilities when warranted, working with Facilities and Office Network Technologies teams (ONT) to wipe and remove hardware for disposal or re-use.Work as a part of a Global team to coordinate deployment of network services to new or expanding offices. Understand business requirements and work with various internal teams to meet project goals.Provide a balance of real-world subject matter expertise to office build outs (OBO) and coordinate other teams to meet deadlines.Ensure new or changed infrastructure meets global goals and is in operational, move-in condition for end users.Engage with newly acquired companies to enable deployment in a secure manner.
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  • Pepsi-Cola Company
    Senior Technical Support Analyst
    Pepsi-Cola Company May 1998 - Jun 2019
    Northeast Region
    Provide technical support for 11-Locations in the Northeast Region. Conduct scheduling, coordinating and the implementation of updated network and server hardware (Cisco/Dell/IBM). Distribute, document and install user hardware/software (IBM), network printers (HP/Konica Minolta) as well as L2/L3 Support for user/site issues. • Project Management: Windows 10/Office 365/Windows Server 2012/Full Site Remediation of Wireless Infrastructure/Verizon and Sprint Circuit Upgrades/Cisco Switch and Router Upgrades.• Vendor management of on-site projects – cabling, electrical, wireless.• Implemented server/network infrastructure for all on-site solutions.• Executed onsite and remote L2 end-user and site support.• Performed network, software Interface troubleshooting (ServiceNow).• Proficient in PC and printer Lifecycle Management.• Coach and mentor junior team members.
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  • Betzdearborn
    Server/Lan Technical Analyst
    Betzdearborn Jan 1993 - May 1998
    Trevose, Pa
    Worked on a team of 9 providing server, network and user support at the Betz Dearborn corporate campus. My responsibilities encompassed desktop/laptop hardware (HP/Apple/Dell/IBM) and software (Windows NT/Microsoft Office Suite), Novell network connectivity, Back Exec backup infrastructure, Optical data storage and management, as well as HP printers.• Raised efficiencies for the 600 users on the Novell system to drive chemical sales.• Developed plans ranging from basic administrative procedures to Disaster Recovery plans. • Implemented L2 support for all users.
  • Betz Equipment Systems
    Pc/Lan Support Specialist
    Betz Equipment Systems Jan 1991 - Jan 1993
    Horsham, Pa
    Responsible for providing IT support for 100-users at Betz Equipment System Division• Installation and maintenance of (3) Novell Netware 3.11 servers, as well as an AppleTalk LAN, backups and Disaster Recovery. • Performed configuration for all Dell and Apple PC’s/Laptops and HP printers.• Implemented server upgrades.• Executed L1 and L2 user support.• Conducted user training on LAN essentials, Microsoft Windows and Office • Completed hardware and software evaluations, making improvement recommendations to Senior Management.
  • Toll Brothers
    Systems Operator/Lan Support
    Toll Brothers Jan 1984 - Jan 1991
    Managed operations of IBM and HP Mainframe along with the installation and maintenance of the Ungermann Bass LAN.• Prepared job schedules, updating and writing procedures, job control and report distribution.• Installed IBM and HP terminals, as well as NIC’s and cabling.• Trained users; provided written procedures and facilitated updates to operational plans.• Provided 24-hour On-Call support for users and system issues.
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Susan Patrick, Mba Skills

Management It Management Project Management Team Building Disaster Recovery Vendor Management Business Analysis Software Documentation Team Leadership Active Directory Integration Process Improvement

Susan Patrick, Mba Education Details

Frequently Asked Questions about Susan Patrick, Mba

What company does Susan Patrick, Mba work for?

Susan Patrick, Mba works for Hcltech

What is Susan Patrick, Mba's role at the current company?

Susan Patrick, Mba's current role is Project Manager.

What is Susan Patrick, Mba's email address?

Susan Patrick, Mba's email address is sp****@****psi.com

What is Susan Patrick, Mba's direct phone number?

Susan Patrick, Mba's direct phone number is +121536*****

What schools did Susan Patrick, Mba attend?

Susan Patrick, Mba attended La Salle University, La Salle University.

What are some of Susan Patrick, Mba's interests?

Susan Patrick, Mba has interest in Education, Environment, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Susan Patrick, Mba known for?

Susan Patrick, Mba has skills like Management, It Management, Project Management, Team Building, Disaster Recovery, Vendor Management, Business Analysis, Software Documentation, Team Leadership, Active Directory, Integration, Process Improvement.

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