- Develop curriculums and manage learning path results for implementation and support agents, introducing new products and implementing new processes, tools, and metrics- Define and formulate SMART KPIs and success metrics specific to Professional Services based on data analytics and in line with org goals- Increase effectiveness by mentoring, guiding, and inspiring the engagement of team members- Socialization and collaboration: improved organizational alignment, established cross-functional communication workflows/processes- Collaborate with Sales, CSM, Product, and Ops to identify opportunities to improve the Customer Experience

- Lead a team of Implementation Consultants in 7 major cities covering the western region of the United States- Write and execute procedural documents for implementation processes- Manage implementation programs- Manage implementation projects- Create implementation training programs for CSMs and Resellers

- Lead a team of Client Success Mangers in Singapore and Sydney, AU providing system implementations in the the Asia Pacific region- Maintain knowledge of policy change for Australia, Singapore, Thailand, Malaysia, and other countries in the region- Write and execute procedural documents for implementation processes- Manage implementation programs- Manage implementation projects- Create implementation training programs for CSMs and Resellers

- Write procedural documents for implementation processes- Create implementation training programs for Junior CSMs and Resellers- Establish strong relationships with clients including understanding their business objectives and identifying how Revel can meet their needs- Fulfill initial onboarding for clients- Deploy iPad POS solutions and assist with onsite support when requested- Train clients on Revel POS and how it best can be utilized for their business- Proactively reach out to the client for regular reviews of their needs and provide recommendations- Maintain expert knowledge of Revel Systems- Identify areas of improvement and is proactive in the solutions- Travel to customer’s sites for onboarding and routine check ups

- Establish strong relationships with clients including understanding their business objectives and identifying how Revel can meet their needs- Fulfill initial onboarding for clients- Deploy iPad POS solutions and assist with onsite support when requested- Train clients on Revel POS and how it best can be utilized for their business- Proactively reach out to the client for regular reviews of their needs and provide recommendations- Maintain expert knowledge of Revel Systems- Identify areas of improvement and is proactive in the solutions- Travel to customer’s sites for onboarding and routine check ups

• On-site real estate review• Collected structural classification data in the field• Drew plot and floor plans in standard formats based on collected data and measurements• Read and assigned appropriate codes for accurate enrollment of property tax information• Assisted appraisers in creating and maintaining valuation files• Inspected properties to determine condition and other factors influencing value• Surveyed property owners and tenants to discover current rent structures• Interviewed sources of building cost information to update cost factors• Processed information from property owner statements; entered information into databases for analysis by appraisers• Read legal descriptions in conjunction with Assessor’s maps to determine assessor parcel numbers

• Identify, select and price high value merchandise for online sale• Analyze marketplace trends to keep product knowledge current• Forecast monthly sales and meet set sales goals• Monitor inventory levels to ensure an ideal mix of product• Direct photography for cohesive and quality listing appearance• Maintain product knowledge database with current information• Work closely with production and retail staff to identify and support training efforts• Follow sales closely and report data

Organize event logisticsManage event budgetsManage online marketing campaigns

¨Specialize in MPLS IP VPN, Frame Relay, Private Line, Internet, Switched/ Dedicated Long Distance, Audio/Web/Video Conferencing, WANs w/ QoS and a host of other voice and data services¨Manage quota of branch telephone equipment reps assisting in positioning & selling network products¨Respond to RFPs and produce ROIs for network services with Inter-Tel & third party hardware

¨Supervise and train eBay auction CR Team¨Development/Implementation of procedural training manual and employee handbook¨CRM solution testing (Channel Advisor Enterprise, WebHelp Pinpoint)¨Evolutionary development of functional Claims Process and interface efficiency¨Compensatory negotiator with UPS, FedEx etc. re: lost/stolen/damaged parcels