Patrick Teters Email & Phone Number

Driven, people oriented consultant, working to design and develop innovative and improved business processes. Addicted to creating Customer Experiences with a wow factor through Continuous Improvement and Lean and passionate about bringing people together.Mapping Customer Experience Journeys and Business Processes to identify Customer Pain Points, Moments of Truth and Opportunities for Continuous Improvement. Setting service standards, processes & procedures to make teams achieve their best performance within Customer Service. Design innovative ways of working and service delivery.Bringing people together from different origins; cultural, departmental, international or any other, facilitate to discover and extract the synergy of the group, get the best out of each individual and let them achieve top class, innovative results for the organisation and its clients. Making them successful and heroes in achieving their goals really makes my day.Guide, coach, train and lead. Inspire and empower. Learn every day. Paying attention to the world around me, able to capture and translate the bigger picture within an organisation. My intuition helps me translate the unspoken agenda’s within individual team members which allows me to let groups achieve more within an organization.Key words: customer experience, customer intimacy, customer centric, customer journey mapping, customer journey, customer satisfaction survey, innovation, design thinking (innovation technique), innovative processes, people oriented, people manager, coach, trainer, group dynamics, team dynamics, facilitation, business improvement, operational excellence, OpEx, business process management, process improvement, LEAN Six Sigma, kaizen, Lean Kata, agile way of working, process identification, process measuring, process monitoring, process performance measuring, analysis, design, modelling, governance, quality management, QMS, quality management system, klantbeleving, touchpoint, moment of truth.

Listed skills include Process Improvement, Business Process Design, Process Management, Business Process Improvement, and 18 others.

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  Lean Black Belt Trainer, Coach And Implementer | Management Consultant | Cert. Belbin Practitioner

  Upd - Join The Spark*

  May 2017 - Present - Loenen Aan De Vecht, Utrecht, Nederland