Patrick Torrez Email and Phone Number
Patrick Torrez work email
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Patrick Torrez personal email
I am a performance-driven, strategic, and analytical Director of Customer Experience with extensive expertise in leadership, driving customer satisfaction, retention, and growth across diverse sectors. I excel in leading high-value initiatives that deliver substantial top-line revenue growth and enhance customer engagement, leveraging my skills in customer enablement programs and cutting-edge technology solutions.With a proven track record of maintaining exceptional team stability and performance, I have significantly advanced cloud adoption and improved customer satisfaction metrics. My unique blend of operational excellence and relationship-building expertise ensures the delivery of world-class service while fostering team environments that surpass customer expectations. I specialize in transforming customer sentiment and leading cross-functional teams to achieve operational efficiency and project success in dynamic, global settings.
Teradata
View- Website:
- teradata.com
- Company phone:
- 1(866) 548-8348
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Director Of Customer SuccessTeradata Apr 2022 - PresentSan Diego, California, UsIn my role, I directed core strategies and implemented operational structures to drive customer satisfaction, retention, and growth. I oversaw $175M in top-line revenue for Fortune 100 customers across Retail, Hospitality, Travel & Transportation, and Consumer Packaged Goods industries. This involved overseeing the hiring, training, and coaching of 10 Customer Success Managers, as well as providing dotted-line reporting for 10 Service Experience Managers. I spearheaded the adoption of Gainsight, Customer Education Virtual User Groups, and AI Innovation Programs to enhance customer engagement and foster meaningful relationships.Among my notable achievements, I drove a 20% increase in cloud growth through data and analytics customer enablement programs within existing EDW environments in 2023. I also achieved a zero-attrition rate over two years and was recognized for attaining the second-highest industry NPS globally in 2023, elevating customer satisfaction from detractor to promoter status within a year. These efforts significantly enhanced customer satisfaction and retention, contributing to substantial growth in key performance metrics.
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Senior Director, Global ImplementationPeoplescout Jun 2021 - Mar 2022Chicago, Il, UsConnecting People to work with award winning HRIS technology and agile project management methodologies at the worlds largest RPO provider. Recruited to guide and transform onboarding program during periods of unprecedented growth, revenue expansion, profitability, change management and agile leadership.KEY NOTES:📌 Lead global and cross-functional teams through initiatives that align with vision for transformation. 📌 Establish and realign operational structures – delivering scalable processes and systems focused on customer experience.📌 Deliver solutions to the most challenging business scenarios.SKILLS:Analysis & Restructure | Change Management | Workflow & System Operations Roadmap Development | Resource Management | Program & Project Management | Team Building | Performance & Productivity Management | Process Efficiency | KPI & OKR Development | Data Analysis | Continuous Business Improvement | Operational Risk Management | Sales Enablement -
Senior Director | Global ImplementationPeoplescout Jun 2021 - Mar 2022Chicago, Il, UsI implemented new organizational SaaS model structures and processes designed to enhance how people connect with work. By leading cross-functional teams, I successfully integrated award-winning HRIS technology and managed technical, enablement, and project management teams to ensure seamless execution and operational efficiency.Among my notable achievements, I drove 125% growth through the implementation of integrated HRIS technology and played a key role in helping the Go-To-Market team secure the largest contract in company history within just six months. Additionally, I streamlined customer time to value by 25% and employed agile project management methodologies at the world’s largest RPO provider to effectively manage and capitalize on unprecedented growth in the post-pandemic era.
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Director, ImplementationRackspace Hosting Jun 2020 - Jun 2021San Antonio, Texas, UsI oversaw project timelines, resource allocation, and risk management to ensure that projects were delivered on time and within budget. By collaborating with stakeholders, I defined project scope and objectives, ensuring they were in alignment with business goals and effectively driving project success.I expanded and directed global delivery teams, growing from a four-person unit to a 100-person organizational structure, which included diverse technical and project management roles. Additionally, I managed the deployment of new technologies and systems, providing critical guidance and support to teams throughout the entire implementation lifecycle. -
Senior Manager, ImplementationRackspace Hosting Nov 2016 - Jun 2020San Antonio, Texas, UsI leveraged data analytics to enhance project performance and drive continuous improvement. By facilitating stakeholder communication, I addressed concerns promptly and provided regular updates on project status. I also implemented best practices and standardized processes to streamline operations and increase overall efficiency.I established a DevOps Engineering team, dramatically reducing delivery times from an average of five business days to just a few hours. Additionally, I guided teams through the deployment of new technologies and systems, offering expert support and training to ensure successful implementation and adoption.
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Operations Manager, ImplementationRackspace Hosting Apr 2013 - Nov 2016San Antonio, Texas, UsI optimized workflows and processes to boost both efficiency and effectiveness. By monitoring project performance through data analysis, I identified areas for improvement and implemented corrective actions as needed. I also facilitated communication with stakeholders, providing timely updates and addressing any issues that arose.I directed project management and technical implementation teams in the successful onboarding of new acquisition customers. Additionally, I developed and enforced best practices to standardize operations, significantly improving overall productivity.
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Implementation ManagerRackspace Hosting Jul 2011 - Apr 2013San Antonio, Texas, UsLeading Development and Support for Rackspace Customer Onboarding Excellence.
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Account ManagerRackspace Hosting Jul 2008 - Jul 2011San Antonio, Texas, Us
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Account CoordinatorRackspace Hosting Jul 2007 - Jul 2008San Antonio, Texas, Us
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Support SpecialistRackspace Hosting Oct 2006 - Jul 2007San Antonio, Texas, Us
Patrick Torrez Skills
Patrick Torrez Education Details
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San Antonio Community CollegeGeneral
Frequently Asked Questions about Patrick Torrez
What company does Patrick Torrez work for?
Patrick Torrez works for Teradata
What is Patrick Torrez's role at the current company?
Patrick Torrez's current role is Director of Customer Experience | Strategic Leader in Driving Satisfaction, Growth, and Operational Excellence Across Global Sectors.
What is Patrick Torrez's email address?
Patrick Torrez's email address is pa****@****ace.com
What schools did Patrick Torrez attend?
Patrick Torrez attended San Antonio Community College.
What are some of Patrick Torrez's interests?
Patrick Torrez has interest in Music.
What skills is Patrick Torrez known for?
Patrick Torrez has skills like Managed Hosting, Cloud Computing, Managed Services, Data Center, Saas, Enterprise Software, Virtualization, Salesforce.com, Account Management, Solution Selling, Team Leadership, Servers.
Who are Patrick Torrez's colleagues?
Patrick Torrez's colleagues are Joachim Pichler, Arpit Agarwal, Wale Akala, Youichi Takeda, Melanie Schwartzman, Flavia Maria, Leigh Kirk.
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