Patrick Townsend Wells Email & Phone Number

Remote Technical WritingAuthor cyber security process and procedure documentation for PG&E.

Suwon-Si, Gyeonggi-Do, Kr

• Authored Samsung product documentation for Samsung Developers, Samsung Developers Program, and Samsung Developer Resources websites.• Enhanced SEO for Samsung Developer Resources content.• Authored UX content for Bixby, chatbot, voice-assist, recommendation, and security mobile apps.• Created, authored, and managed open source GearVRf Project website for virtual reality developers.

Boston, Massachusetts, Us

• Updated technical documentation for data and TV video-on-demand systems.• Authored engineering, design, and marketing documentation for third-generation set-top box middleware products, and cut over company documents to an online publication.• Revised documentation for second-generation VOD and data delivery headend, set-top box middleware, and end-user UI products.

• First full-time technical writer for Over-The-Air cell phone OS upgrade telecommunications company. • Authored API, porting guides, install, and operation documents for company product line.• Managed 4-person technical publications team, and developed document quality standards.• Created and taught new-hire and client developer training (lecture and web-based).

• Designed, conducted, and documented QA validation of computer software for Genentech. Collaborated with Genentech teams to establish document format guidelines.• Generated FDA product test reports from raw test data for Cerus Corporation biopharmaceutical firm.• Authored software user manuals for computer-based firms.• Editor-in-chief and copy writer of national award-winning monthly sports newsletter website.

• First full-time technical writer for cutting-edge telecommunication E911 / E411 geolocation company.• Authored development, operating, and support documentation. • Developed, conducted, and managed direct and web-based new-hire training.• Edited and managed engineering support of patent documentation.

Worldwide, Oo

• Designed, developed, and managed integrated work instruction system for the largest BaaN client. • Designed and developed System of Work Instruction Management for BaaN ERP and BaaN IV projects. • Trained client QA and manufacturing employees, and Deloitte educational consultants in SWIM.

• Authored company QA, software development, and manufacturing procedures within FDA and ISO.• Under regulatory affairs manager, authored documentation instrumental in moving company into FDA GMP compliance.• Authored trade show marketing videos and material.

• Developed, administered, and taught English immersion school curriculum for foreign students.

• Edited and managed peer-review journal publication of Korean medical research doctors.

• Designed and taught math and computer classes to support major academic courses. Advanced Placement calculus students were independently tested and 70% earned U.S. college accreditation.

Washington, Dc, Us

Nuclear Reactor Operator USS Pollack, Fast Attack Submarine SSN 603Operated and maintained nuclear propulsion system. Electronics Technician Fleet Composite Operational Readiness Group One, NABOperated and maintained fleet communications equipment.Graphic Arts Supervisor Fleet Composite Operational Readiness Group One, NABManaged three-person graphics art department that supported information dissemination.

B.S., Mathematics

Reactor Operator, Nuclear Propulsion