Patrick Robson Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Virginia, United States

Washington D.C. Metro Area

My teams work on products that define the customer profile, deliver the messages our customers and help keep our customers safe from fraudsters. At Capital One we are building an innovative, entrepreneurial culture that challenges all the ideas that once defined banking. We have been able to instill so many parts of the startup culture that help sharpen our competitive edge, but with the funding to deliver on the best ideas. Manager, Digital Product Management - iPad Platform Led agile teams focused on building exciting and innovate apps that change the way our bankers interact with their customers. Built out the iPad as a platform in Capital One's branches and built many new apps for both customers and bankers to use. - Developed new credit card application that opened up a new market of customers and leveraged the iPad's capabilities. - Introduced a lobby management app to track customer visits, connect them with bankers, build deeper relationships and unlock business analytics previously unavailable to our leaders.

Improved, managed and analyzed the compensation & incentive models for over 8,000 Capital One retail bank and Financial Advisory associates nationwide.Provided senior leadership with actionable insights that helped shape the direction of the business · Completely redesigned 2014 retail branch incentive plans to reward behaviors that aligned with the new direction of bank operations · Identified trends, levers and new business metrics that drove intent and behavior of the sales force toward strategic initiatives · Monitored plans and compensation to determine if corporate strategic goals are being achieved · Structured a $35M+ incentive budget aligning intent with performance and goals.

Albuquerque, New Mexico Area

Applied a customer centric lens utilizing six sigma, lean methods and service design to drive major value for the utility by increasing revenue and decreasing costs. - Designed new customer experience departments long-term vision and strategy- Led work to redesign company website and introduce mobile options- Led Kaizens and mapped key & critical processes throughout the organization- Utilized service design to introduce new revenue and costs savings throughout the organization

Albuquerque, New Mexico Area

Designed cost of service modeling to forecast utility operations costs into the future and request regulatory rate increases. Filed New Mexico's first ever future test year requiring more detail analytics, forecasts and documentation than historic year based rate cases.➢ Led product teams to develop a new internal system that could provide historical and forecasted financials on demand to meet the needs of a future test year➢ Increased company rate of return through successful regulatory filings: ◊ $72.1M Rate Increase Future Test Year NMPRC Case 10-00086-UT ◊ $77.1M Rate Increase Traditional Test Year NMPRC Case 08-00273-UT

Albuquerque, New Mexico Area

Consulted with fortune 500 corporate clients utilizing multivariate proprietary research and analysis techniques to identify and predict market trends including purchase intent, motivation, attention, branding and overall effectiveness of multi-channel advertising.

Albuquerque, New Mexico Area

Prepared and filed Securities Exchange Commission (SEC) reports, Federal Energy Regulatory Commission (FERC) filings and other external reports for the company. Performed analysis on accounting standards and help train our accountants on new changes.

Albuquerque, New Mexico Area

◊ Performed monthly, quarterly, and yearly closing responsibilities for the consolidated parent company◊ Implemented new PeopleSoft Financials system at the utility

Albuquerque, New Mexico Area

Master Of Business Administration (M.B.A.)

Bba, Accounting With Criminology Minor

Certified Lean Six Sigma Master Black Belt

Certified Lean Six Sigma Black Belt