Patrick Tung Email & Phone Number

Seattle, WA, US

Bellevue, WA, US

• Collaborated with internal customers to facilitate the development of a company-wide self-service analytics platform.
• Leveraged expertise in Snowflake, Jenkins, and Airflow to integrate data from Snowflake into Marketo and Salesforce, enabling the Lifecycle Marketing team to personalize outreach to leads.
• Maintained and updated the leads routing process to assign them to appropriate sales representatives worldwide, significantly enhancing lead communications for different segments and physical regions.
• Provided actionable insights to the Demand Generation and Marketing Automation teams, offering optimization suggestions to target leads more effectively by capturing feature-specific data on a per-user basis.

Seattle, WA, US

• Developed automated and streamlined processes using Airflow to enable better efficiency for our ETL pipeline and for performing analyses and generating insight reports for clients.
• Created an entire data pipeline package that has the ability to interact with Smartsheet, Jira, Wrike, and our SQL Server.
• Planned and executed the migration of on-premise infrastructure to AWS to ensure high availability, reduce costs, and enable scalability.
• Created a data pipeline that facilitates in the archival process of images from Smartsheet to AWS S3.
• Guided end-users to ensure data integrity and data accuracy by providing office hours for data literacy within.
• Worked with internal customers to facilitate in strategic and operational planning by providing readily available reports.

Salesforce acquired Mobify

Vancouver, BC, CA

• Performed in-depth analyses for a variety of stakeholders both for internal, across department and external customers
• Provided areas of optimization for front-end performance based on client data and industry standards.
• Explored and analyzed a wide range of data including but not limited to marketing content, industry benchmarks, to general shopper behavior on e-commerce websites for writing and presenting quarterly business reviews.
• Developed and deployed streamline analytical processes to gain efficiencies, minimizing the time to generate insights for recurring tasks.
• Created, published, and maintained interactive Mode reports and dashboards that provide business insights for internal and external customers to refine operational strategy and detect anomalies.

Vancouver, British Columbia, CA

• Performed detailed analyses on more than 2 million rows of staffing data to assist planning for the human resource team
• Created a time series forecast using Facebook’s Prophet to predict the number of exceptions on a weekly basis for Providence Health Care. Exception are but not limited to any absences, such as sick leaves, maternity.
• Created an interactive Tableau dashboard that supported PHC’s management team to track exception predictions easily.
• Explored different machine learning techniques including linear regression, logistic regression, random forests, gradient boosted trees, and KNNs to classify the severity of an existing exception. Evaluated.

• Processed all accounting transactions using Quickbooks
• Ensured timeliness with the data entry of Accounts Receivables, meeting all deadlines in a telecommute role while maintaining high levels of accuracy
• Created a computerized Human Resource Information System to ease access to employee information

• Trained in all areas of the hotel and learned the roles in the various departments quickly
• Shadowed the General Manager, learning to lead the organization from a management and administration point of view.
• Took the initiative to identify cost savings for food and beverage and front office by analyzing supplier agreements and renegotiating contracts or replacing them.

• Coordinated and organized and international conference with over 100 delegates for all over the world
• Traveled around Shanghai in search for a suitable location and subsequently negotiated contracts with vendors
• Prepared and delivered a speech at the International Naikan Conference in Dresden, Germany in 2014 on the benefits of Naikan meditation

Master'S, Data Science

Bachelor Of Commerce (Bcom), Business Technology Management And Accounting