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Specialties: P&L AccountabilityTeam ManagementStrong Interpersonal SkillsCustomer SatisfactionSocial MediaBrand DevelopmentRelationship Management Communication SkillsGoogle AdWords Certified
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Lead BartenderCotton Patch Cafe Jun 2018 - May 2019Mckinney, Tx• Responsible for complete customer experience from greet to exit• Handled all takeout business for guests, ensuring order accuracy and quality• Solely prepared all alcoholic drinks for entire restaurant• Consistently receive positive guest surveys and creating repeat business• Thriving in a fast-paced, quick turn environment while creating a fun workplace for employees -
ServerEl Corazón Feb 2018 - Jun 2018Mckinney, Tx• Responsible for complete customer experience from greet to exit• Consistently receive positive guest surveys and creating repeat business• Thriving in a fast-paced, quick turn environment while creating a fun workplace for employees
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Assistant ManagerGenghis Grill May 2017 - Feb 2018Mckinney, Tx• Responsible for complete customer experience from greet to exit• Successful in weekly achieving positive YOY store sales• Reducing inventory costs by ordering appropriately and reducing waste• Consistently receive positive guest surveys and creating repeat business• Thriving in a fast-paced, quick turn environment while creating a fun workplace for employees
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Server/Floor Team LeadCracker Barrel Jul 2016 - May 2017Allen, Tx• Responsible for training new floor employees in best practices and standards of service• Led server and host teams in providing exceptional guest service• Recipient of numerous positive guest surveys recognized by our corporate offices• Key contributor to growth in frequency of guest visits and overall restaurant sales in a highly fast-paced, quick turn environment
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Account Executive/AffiliateSocialcentiv Dec 2014 - Jun 2016Dallas/Fort Worth AreaSocialCentiv’s purpose is to equip the entrepreneurs with tools they wouldn’t otherwise have access to. Our mission is to build marketing technology that matters to consumers, businesses, and us. SocialCentiv is a SaaS-based marketing tool that helps you find potential customers on Twitter. With our software, you can easily build a campaign, sift through a stream of Tweets that include keywords and key phrases related to your business, and use our unique one-on-one targeted marketing approach to respond in real-time to Tweets from people in your community. -
Sr. Account DirectorFox Associates, Inc. Feb 2014 - Aug 2014Greater Chicago AreaFor over 40 years, Fox Associates, Inc. has assisted hundreds of clients in developing an effective, strategically targeted plan for advertising across a broad spectrum of print and electronic media. When teaming up with Fox Associates, Inc. you gain an experienced team of industry-savvy professionals with the knowledge and contacts to create solutions for all of your print and electronic media initiatives. • Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.• Strategic Consulting, including business plan & sales strategy development.• Served as Senior Leadership for key accounts including the largest financial institutions and accounting firms. • Negotiated complex integrated contracts for trade show sponsorships, special events, and media exposure.• Developed key relationships with new partners facilitating access to speaking engagements and editorial exposure to their niche markets.• Managed accounts in excess of $800,000 -
Senior Account DirectorCommercial Finance Association Feb 2014 - Aug 2014Greater Chicago AreaThe Commercial Finance Association (CFA) is an international trade association dedicated to the asset-based lending and factoring industries. Its headquarters is in New York City. Founded in 1944, the CFA has 300 member companies and 16 chapters. Members include the asset-based lending arms of domestic and foreign commercial banks, small and large independent finance companies, floor plan financing organizations, factoring organizations and financing subsidiaries of major industrial corporations. CFA membership is by organization, not by individual. Membership is comprised of: • 24% - Banks • 76% - Non-Bank Financial Institutions CFA members are a professional community of lenders and factors with great insight and experience. Each member brings their expertise to providing excellent stewardship, information, and extensive experience. The members pride themselves on bringing their quality programs, valuable contacts and more to the asset-based financial services industry. CFA offers several publications, including The Secured Lender, a bi-monthly magazine devoted exclusively to the asset-based financial services industry. TSL Express email news bulletin, which is sent out three times per week, features links to breaking industry news, deals and personnel announcements. Additionally, CFA's website www.cfa.com contains industry information for both our members and industry service providers, as well as those seeking financing. CFA conducts conventions, meetings and educational events throughout the year including but not limited to the Annual Convention, Mid-Year meeting, Entrepreneurial Conference and Leadership Institute.
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Sr. Account DirectorAmerican Dental Hygienists' Association Feb 2014 - Aug 2014Greater Chicago AreaThe American Dental Hygienists' Association (ADHA) is the largest national organization representing the professional interests of more than 150,000 dental hygienists across the country. Dental hygienists are preventive oral health professionals, licensed in dental hygiene, who provide educational, clinical and therapeutic services that support total health through the promotion of optimal oral health. -
Sales ManagerSmithbucklin Feb 2013 - Aug 2013Greater Chicago AreaSmithBucklin is the world’s largest association management and professional services company, providing full-service management and high-impact specialized services to trade associations, professional societies, technology user groups, corporations, government institutes/agencies and other nonprofit organizations.• Full P&L responsibility for sales budgets ranging from over a $30k budget goal to over a $1 million budget goal.• Closed partnership contracts with two new trade association with revenue of over $500k.• Drove incremental revenue with existing clients by creating marketing extensions that utilize complementary products.• Developed mobile apps for two trade shows that saw 80% adoption rate and $15k in new sponsorship revenue for client. -
Sales ManagerPsda Feb 2013 - Aug 2013Greater Chicago AreaThe Print Services & Distribution Association is an international organization of print distributors, trade printers and suppliers working together to ensure that end users receive the products and services they need to succeed. Our members are a knowledgeable, successful and dedicated group of business printing and related professionals.
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Sr. Sales & Marketing ConsultantThe Dallas Morning News Jun 2008 - Oct 2012Dallas/Fort Worth Area• Increased number of active accounts by 100% annually and retained 95% of existing accounts.• Grew year one revenue by $600k from a base revenue level of $75k• Drove incremental budget dollars in SEO/SEM, Behavioral Targeting, and Social Media• Grew marketing budget spend of Fuller's Jewelry from $7,800 to over $100k from 2008 to 2009 with continued annual increases of 50%. Client's spend surpassed $250k in 2012 • Increased marketing budget share and capture budget from competing media outlets for major accounts including Kroger and CVS• Awarded Salesperson of the Month for excellence in both overall sales and digital growth on five different occasions out of over 100 reps -
Regional Sales ManagerTierney Media Sales Oct 2007 - Jun 2008Dallas/Fort Worth Area• Responsible for prospecting and maintaining accounts in Texas, Oklahoma, New Mexico, Louisiana, Arkansas, and Kansas for Kiplinger's Personal Finance, Good Housekeeping, and Inc. magazines• Grew sales on existing accounts by 40%• Developed and sold sponsorships to Dell and Waste Management that included prominence in Inc. Magazine, Inc.com, and Inc. 5000 Events • Led sales effort in closing new business partnership with FedEx Office that utilized both display ads and subscriber list direct mail targeting owners of small and medium-sized businesses.
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Sales LeaderMohanna Sales Representatives Apr 2005 - Nov 2007Dallas/Fort Worth Area• Liaison between publisher and 5 trade-based association magazines in industries including healthcare, credit and collections, legal, information technology, and fraud examination.• Coordinate appointments for and conduct sales calls with prospective and current advertisers nationwide.• Accountable for drafting and distributing promotional and marketing collateral for use at conferences and direct marketing mailings.• Exceeded first-year sales goal of $1M by 28% with continued annual growth of 25%.• Prospected and sold $400,000 in new business each year while maintaining existing client base. -
Freelance Account ManagerVertis, Inc. Oct 2004 - Jan 2005Worked in Account Management within Vertis Creative Services overseeing the execution of projects and serving as a liaison for clients including Frito-Lay and Owens Country Sausage.Coordinated with sales team, photography studio, creative boutiques, and print and production facilities to deliver solutions meeting customer needs.Managed the production process, internal and external, for maximum efficiency of product, service, and financial resources.Assisted in the development, interpretation, and implementation of client marketing and creative strategy, ensuring that all creative materials support the client marketing strategy.Created estimates for all projects as needed incorporating input from all departments involved in the development of the requested creative. -
Regional Sales RepresentativeSilverline Building Products May 2001 - Jul 2004Serviced Home Depot stores in Dallas and East Texas.Heavy focus placed on sales growth with personal annual growth of 16%.Responsible for area employee training as well as heightening consumer awareness.Conducted frequent do-it-yourself demonstrations and training classes in front of large groups.Personally selected as one of the top 4 company wide employees for overall training presentation and effectiveness.Required to inspect, diagnose, and occasionally repair customer warranty issues.Maintained inventory and merchandising for 35 clients within territory independently.
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InternTracylocke Jun 1999 - Aug 1999Contributed to the development of a specialized promotions campaign for Pizza Hut.Aided project management department by tracking jobs and meeting deadlines.Assisted in the production and design of a creative informational video showing experiences during the internship.
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1lowes.com
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2fideliscare.org, design.upenn.edu
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Patrick Underwood
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1loraccosmetics.com
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