Patrick Valencia Email & Phone Number

Miami, Florida, Us

• Partnered with various departments to successfully launch Four+, an upgraded subscription tier for our Fintech BNPL app, achieving $6.12M ARR from over 51,000 members.• Coordinated Agile sprints with the development team to resolve 80 Jira tickets, enhancing design, product flows, customer experience, and efficiently addressing system bugs.• Brokered deals with over 300 major affiliates and retailers like Amazon, Walmart, and Nike, securing higher CPA and CPC rates in exchange for enhanced marketing visibility.• Spearheaded over 120 targeted marketing campaigns across social media, email, SMS, push notifications, and in-app banners, engaging over 1.5 million shoppers and contributing to over $90M in GMV for the 2024 year.• Aligned with the Compliance team to ensure all marketing initiatives adhered to CFPB regulations, upholding high industry standards.• Dispatched over 5 million emails tailored to specific shopper cohorts.• Integrated 15 email APIs to effectively target and engage customers at critical points in theshopping funnel.

Dallas, Tx, Us

• Collaborate with cross-functional teams to successfully launch AT&T Internet Air, the newest 5G home internet device, leveraging strategic partnerships and innovative marketing to drive sales.• Architect the comprehensive “White Glove” experience, meticulously optimizing every step of the customer journey (UX) and agent protocols, resulting in streamlined operations and highly effective training for 60+ international sales representatives. • Spearhead a customer retention initiative, overseeing the direct migration of 82k legacy clientele from grandfathered services to the cutting-edge 5G offering.• Conduct market analysis to anticipate future trends by evaluating IoT network KPIs for millions of customers nationwide, leading to the identification of a potential customer base of 2.5 million.• Manage an employee pilot program with 250+ participants, leveraging empirical feedback to drive technological advancements and enhancements, resulting in an outstanding 97% user adoption rate upon the program’s completion. • Craft compelling and concise marketing messaging for online ordering and in-app purchases, driving an 80% click-rate on CTAs that initiate the purchasing journey for AT&T Internet Air. • Engage 650k+ customers via targeted email and direct mail marketing by the end of 2023. • Create persuasive white papers for newer IoT product/implementation over antiquated services.

Dallas, Tx, Us

• Ranked in the top 5% of B2B sales executives in the South Texas region.• Directed and deployed IT infrastructure initiatives for 15+ large-scale corporations, proactively implementing IoT services, hardware, software, and protocols to enable successful solutions.• Supervised Salesforce (CRM) activity, analyzing 7k+ customer interactions and integrating IoT data to provide personalized and proactive support, leading to a 34% increase in NPS.• Led 8+ outbound marketing campaigns for cloud services, fiber internet, cybersecurity, mobility, and VoIP solutions to a diverse range of C-suite executives, companies, and target markets.• Aligned key value propositions with target audiences at different stages of the customer journey. • Collaborated with internal and external partners on the execution of promotional offers to increase client retention and drive sales of Fiber Internet, Cybersecurity, and VoIP solutions across multiple business segments.• Created and implemented strategic initiatives to grow and retain the revenue stream of complex accounts while ensuring customer satisfaction: $8,817 (244% - Aug. 20’), $5,666 (139% - Feb. 21’), $6,907 (169% - Apr. 21’), $5,394 (132% - Jul. 21’), $8,080 (240% - Sep. 21’), $7,600 (189% - Oct. 21’), $5,400 (164% - Mar. 22').• Achieved a 127% YTD sales performance in 2021, ranking amongst the top 5% of sellers in the South Texas region.• Worked with large-scale corporations: McLaren Automotive, Audemars Piguet, Siemens, Dutch Bros. Coffee, One American News Network, NGM Biopharmaceuticals, Subway, etc.• Achieved a 110% YTD sales performance (2020). • Excelled in consultative selling to 400+ C-Suite executives in mid-market and national sectors.• Led the South Texas region as the top seller in 2021 (April, July, and September).• Bolton Dean’s list winner: May, June, July, August, September, October, and December

Dallas, Tx, Us

• Graduated in the top 15% of an elite program at a Fortune 10 company, acquiring industry-recognized expertise in leadership, IoT technology, B2B sales, and business management.• Promoted psychological safety in team meetings, empowering members to share best practices, insights, and valuable learnings for continuous improvements.• Developed best practices from customer insights, enhancing project delivery and solution design.• Hosted 35+ meetings with C-Suite executives, customizing sales presentations to showcase how our services (cybersecurity, mobility, VoIP, and fiber internet) align with their business needs.• Earned over $2,500 in incentive-based rewards, a testament to consistently achieving and exceeding targets.

Durham, Nc, Us

• Analyzed spending and payroll data for 100+ small business customers, providing strategic insights for decision-making and upselling opportunities.• Presented market trends and prospects in the payroll SaaS sector to senior executives, proposing streamlined processes for enhanced user experience.• Collaborated extensively with Marketing, Consulting, and Project Management teams, facilitating project execution for 300+ clients, and contributing to a 20% increase in NPS.• Partnered with sales enablement to effectively showcase ADP's corporate brand strategy, highlighting the company's culture, reputation, and customer stories through product messaging.• Contributed to content and campaign strategies targeting buyer personas in the small to mid-sized business segment.

Orlando, Florida, Us

• Executed 400+ digital media updates on UniversalOrlando.com, refining content and enhancing the brand experience for e-commerce consumers.• Managed the product strategy of online content, retail marketing, and sales collateral for 8+ hotel properties.• Leveraged customer insights from research and analytics to define target markets and segmentation for 13+ international promotions.• Assisted PR, product management, and global marketing teams in successfully launching 3 additional new hotels.• Utilized web-based heat mapping tools to track and analyze customer scrolling and CTAs, enabling data-driven optimizations for a 10% rise in conversion rates.

Lakeland, Florida, Us

• Elevated brand awareness, generated demand, and promoted product adoption for consumer goods while maintaining a 100% positive customer feedback rating.• Guided managers in interpreting Spanish-language marketing materials and high-cost transactions into English.• Coordinated business administration tasks, procedures, scheduling, and related responsibilities for over 20+ employees to ensure productivity and exceptional service.

Charlotte, Nc, Us

• Educated 500+ account holders on banking, financing, and consulting benefits within the Bank of America App, enhancing customer experience and engagement.• Oversaw diverse financial transactions averaging $45,000 daily, including mortgages, car payments, international transfers, and small to large business loans.• Strategically negotiated value propositions for marketing promotions, optimizing engagement within high-value business accounts by 27%.

St Louis, Missouri, Us

• Supervised direct B2C sales, successfully managing over $2000 worth of inventory per day, and utilizing effective sales and marketing tactics to ensure exceptional customer satisfaction.• Increased brand awareness and fostered customer loyalty through engaging product demonstrations, leaving a lasting impact on potential consumers.• Developed and nurtured strong relationships with key market influencers, including Publix, Costco, and Winn-Dixie, resulting in strategic partnerships and expanded market reach.• Diligently captured and reported on all pertinent consumer insights and demo results, providing valuable feedback to inform business decisions and optimize future marketing efforts.

• Handled Spanish-speaking customers, ensuring exceptional service and fostering strong customer loyalty.• Positioned marketing and promotional materials strategically in key areas around the store, resulting in increased brand visibility and sales growth.• Represented all POLO product lines across the entire portfolio, demonstrating a keen understanding of seasonal and business trends.• Entrusted with the safekeeping of valuable coupons and promotions, while handling thousands of dollars daily.• Communicated success stories, key learnings, and other influential activities to Management, contributing to enhanced decision-making and overall business growth.