Patrick Van Der Hyde Email & Phone Number

Scottsdale, Arizona, Us

San Francisco, California, Us

San Francisco, California, Us

Community Manager for the Vlocity Success Community. The Vlocity Success Community is a secured customer, partner, and employee-facing portal. It includes technical resources, including documentation, Knowledge Base, and single sign-on access to Vlocity University. Built on the Salesforce Community Cloud, it also includes several collaboration channels including Groups, Ideas, and Answers. Providing the primary line of communication between Vlocity internal teams and community members. Manage day-to-day operations and drive programs to increase the value of the community in several key areas including robust communication, engagement, and evangelism in support of self-service objectives. The primary responsibilities include:Moderation of day-to-day activityMonitoring and reporting on community healthBased on audience, content, and search analytics, develop strategies and programs to increase usage and engagement to drive self-helpMonitor and implement new Salesforce Community Cloud featuresResearch and help implement new technologies Manage community content

Seattle, Wa, Us

Responsible for system and processes supporting the Tableau Online Community forums including + Search Engine Optimization + Spam prevention+ Gather and analyze data from Google Analytics and Google Webmaster tools to analyze and implement programs that increase engagement and participation + Analyze customer related data and develop views/analysis to assist team members and other teams with resolving common customer scenarios+ Work with Community Support team to make sure all community projects have adequate resources, including but not limited to preparing, reviewing or testing project documentation, project data analysis, and project definition/scope. + Gather requirements and collaborate with different team members to implement projects related to Tableau Community Forums and supporting Jive platform.

Seattle, Wa, Us

Seattle, Wa, Us

Responsible for assisting customers within the Tableau Online Community forums including + Promote participation and conversation within the Tableau Community+ Gather and analyze data from Google Analytics and Google Webmaster tools to increase engagement and participation with Tableau Community forums. + Analyze customer related data and develop views/analysis to assist team members and other teams with resolving common customer scenarios+ Work with Community Support team to make sure all community projects have adequate resources, including but not limited to preparing, reviewing or testing project documentation, project data analysis, and project definition/scope. + Gather requirements and collaborate with different team members to implement projects related to Tableau Community Forums and supporting Jive platform.

Seattle, Wa, Us

+ Contribute to growth and success of Tableau's 'Community' Forums + Support Tableau Forums with focus assisting non-English speaking customer issues

Seattle, Wa, Us

+ Assist customers building Tableau visualizations and dashboards + Consistently recognized by customers and peers+ Responsible and accountable for the coordinated management of training presentations+ Arrange and prepare training presentations to ramp up new teammates

- Initial employee of startup focused on providing substation-scale energy storage systems to utilities.- Provided creative, technical, and strategic direction to support innovative energy storage solution.- Capture, document, and maintain product requirements, deliverables, roles, and schedule for the project.- Manage interactions with potential sub-contractors/partners for delivery of components of system.

Reston, Va, Us

Manage all aspects of the Electric Vehicle data collection module and "smart charging" hardware/software platform. Including Sales, Delivery, Inventory management, Invoicing, Collections, Support, and renewal of contracts. A bit about GridPoint: At GridPoint, our mission is to make the Smart Grid a reality by aligning the interests of electric utilities, consumers and the environment.GridPoint, a leading clean tech company, is the pioneer of innovative smart grid platform that empowers utilities to optimize electrical grid management, achieve business objectives, increase grid reliability, promote environmental stewardship and fuel the adoption of renewable energy sources.

Burlington, Ma, Us

Managed day to day communications related to technical issues and concerns with a tier 1 wireless carrier.Responsible for capturing, documenting, and processing requirements for new work requests and features. Role worked across many functional organizations within Nuance to coordinate and manage communications and expectations with the customer.

Dover, Delaware, Us

Project Manager, responsible for developement, deployment, and integration of solution for customers.

Chesterfield, Mo, Us

Responsible for managing Carrier Integrations for SMS, MMS, and Billing components with aggregator OpenMarket to serve Off-Portal content community.

Integration lead for wireless industry data billing standard. Work with such companies as Cingular Wireless, Nextel Communications, Yahoo, Sony, Nokia, Motorola, Real Networks, and Microsoft.

Implementated and Supported projects for Qpass "eWallet" product to enable Digital Commerce with NY Times, Forbes, Houston Chronicle, LA Times, Proquest Archiver, AT&T Wireless, Cingular, Nextel, & more.

Responsible for global support services for telecommunications billing software developer. Developed and customized software and procedural solutions for clients. Created quick and thorough conversion plan for installing software at client sites. Participated in strategic company planning sessions. Administered customer support home page on corporate Web site. Implemented conversions and installations for new clients, and customized installation to each client’s needs. Upgraded all clients to Y2K compliant version of software and supplied on-site training for each client.

Managed billing and IT systems for long distance and cellular operations.

Certification, Project Management

Ba, Political Science

Education record

Education record