Senior Technical Program Manager - Digital Operations
Current
Feb 2024 - Present
AeroLeads people directory · profile
Patrick Dowd Email & Phone Number
Senior Technical Program Manager - Digital Operations
at
Firmatek
1 work email found
@infor.com
3 phones found area 480, 973, and 646
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Technical Program Manager - Digital Operations
Location
Mesa, Arizona, United States
Company size
Who is Patrick Dowd? Overview
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Quick answer
Patrick Dowd is listed as Senior Technical Program Manager - Digital Operations at Firmatek, a company with 18 employees, based in Mesa, Arizona, United States. AeroLeads shows a work email signal at infor.com, phone signal with area code 480, 973, 646, and a matched LinkedIn profile for Patrick Dowd.
Patrick Dowd previously worked as Customer Success Manager, Senior at Firmatek and Customer Success Manager, Senior (Acquired by Firmatek) at Kespry.
Company email context
Email format at Firmatek
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{first}.{last}@infor.com
86% confidence
AeroLeads found 1 current-domain work email signal for Patrick Dowd. Compare company email patterns before reaching out.
Profile bio
About Patrick Dowd
I am a dedicated professional with 25 years of experience in the software industry, marked by a broad range of roles that have not only honed my technical skills but also my ability to drive customer success across various sectors. My journey has taken me through technical and systems consulting, education and curriculum development, quality assurance, project management, implementation, technical support, and customer success. This diverse background allows me to offer unique, data-driven solutions tailored to the specific needs of my clients.Having worked with customers in healthcare, financial services, retail, public sector, hospitality, insurance, construction, quarry, and mining, I bring a wealth of industry knowledge and a deep understanding of the challenges and opportunities present in each.Beyond my professional endeavors, I am an sUAS enthusiast, holding an FAA Part 107 certification since 2016. This passion for aerial technology complements my career, allowing me to explore innovative solutions and perspectives in the evolving digital landscape.I am driven by the belief that at the heart of every successful project and solution is a deep understanding of the customer's needs, backed by robust, data-informed strategies.
Listed skills include Business Intelligence, Software Implementation, Erp, Integration, and 17 others.
Current workplace
Patrick Dowd's current company
Company context helps verify the profile and gives searchers a useful next step.
Firmatek
10 roles
Patrick Dowd work experience
A career timeline built from the work history available for this profile.
Customer Success Manager, Senior
Customer Lifecycle Management: Owned and managed the post-sale lifecycle for geospatial customers globally, ensuring a seamless transition and high-quality experience.Onboarding and Training: Managed comprehensive onboarding processes including Part 107 certification assistance, drone hardware training, flight training, mission planning, and cloud.
Oct 2021 - Feb 2024
Customer Success Manager, Senior (Acquired By Firmatek)
Customer Lifecycle Management: Owned and managed the post-sale lifecycle for Geospatial, Inspection, and Insurance customers in the US, Canada, and the UK, ensuring a seamless and engaging customer experience.Onboarding and Training: Oversaw a comprehensive onboarding process, including assistance with Part 107 certification, drone hardware training.
Jan 2021 - Oct 2021
Customer Success Manager, Senior
Customer Relationship Management: Owned and nurtured the overall relationship with assigned customers, focusing on increasing adoption, ensuring retention, and driving customer satisfaction.Upsell Identification: Proactively identified opportunities for upselling, enhancing customer value and business growth.Customer Advocacy: Served as the primary.
May 2018 - Jan 2021
Technical Project Manager
Technical Project Management: Managed technical aspects of projects for customers migrating and upgrading on-premise ERP and business intelligence environments to the cloud.Project Planning: Led technical project and cutover planning, ensuring seamless transitions and minimizing downtime.Technical/Systems Consulting: Provided expert consulting on.
Dec 2015 - May 2018
Senior Technical & Systems Consultant | Instructor
Consulting and Development: Provided consulting and development services for various business intelligence and user experience applications.Installations and Support: Assisted with the installation of applications and provided ongoing support to enhance user experience.Solution Development for Power Users: Helped customer power users develop solutions to.
Jan 2011 - Dec 2015
Learning Consultant , Principal
Training Delivery: Delivered both private and public training courses on various business intelligence, user experience applications, and Crystal Reports.Course Material Development: Developed and maintained course materials for new and existing training programs.ILT Course Offerings: Created and updated Instructor-Led Training (ILT) course offerings to.
Apr 2010 - Jan 2011
Senior Systems Consultant
Certification Course Development: Developed and delivered a certification course on business intelligence installation for internal teams and partners.Global Classroom Training: Conducted classroom training for systems, technical, and business consultants across the Americas, Europe, and Asia Pacific.Comprehensive BI Training: Delivered training on.
Jul 2006 - Apr 2010
Quality Engineer
BI Solution Implementation: Orchestrated the installation, testing, and maintenance of business intelligence solutions, integrating them with third-party technologies like Tomcat, IBM Websphere, Microsoft SQL Server, Oracle, and DB2.Test Case Development: Developed both manual and automated test cases based on technical, system, and standard testing.
Feb 2005 - Jul 2006
Senior Technology Systems Analyst
Technical Support: Offered high-quality technical support to both internal and external customers for Lawson and third-party technologies.Platform Support: Addressed issues related to various platforms, including Unix and Microsoft Windows.Relational Database Assistance: Provided support for relational databases such as Oracle, Microsoft SQL Server, and.
Oct 1999 - Feb 2005
Team & coworkers
Colleagues at Firmatek
Other employees you can reach at firmatek.com. View company contacts for 18 employees →
CR
Chad Richardson
Colleague at Firmatek
Mansfield, Ohio, United States, United States
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MM
Max Maldonado
Colleague at Firmatek
San Antonio, Texas, United States, United States
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DA
Dylan Archer
Colleague at Firmatek
Lake Havasu City, Arizona, United States, United States
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SW
Shawn Wilson
Colleague at Firmatek
Greater Houston, United States
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SC
Stephen Cary
Colleague at Firmatek
Roswell, Georgia, United States, United States
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SZ
Scott Zimmerman
Colleague at Firmatek
Oklahoma City, Oklahoma, United States, United States
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DW
Darrell Williams
Colleague at Firmatek
Fort Worth, Texas, United States, United States
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AH
Alana Hicks
Colleague at Firmatek
Crossville, Tennessee, United States, United States
View →
ED
Erubiel D.
Colleague at Firmatek
Tolleson, Arizona, United States, United States
View →
DJ
Daniel Juričan
Colleague at Firmatek
Ljubljana, Ljubljana, Slovenia, Slovenia
View →
Chad Richardson
Colleague at Firmatek
Mansfield, Ohio, United States, United States
View →
MM
Max Maldonado
Colleague at Firmatek
San Antonio, Texas, United States, United States
View →
DA
Dylan Archer
Colleague at Firmatek
Lake Havasu City, Arizona, United States, United States
View →
SW
Shawn Wilson
Colleague at Firmatek
Greater Houston, United States
View →
SC
Stephen Cary
Colleague at Firmatek
Roswell, Georgia, United States, United States
View →
SZ
Scott Zimmerman
Colleague at Firmatek
Oklahoma City, Oklahoma, United States, United States
View →
DW
Darrell Williams
Colleague at Firmatek
Fort Worth, Texas, United States, United States
View →
AH
Alana Hicks
Colleague at Firmatek
Crossville, Tennessee, United States, United States
View →
ED
Erubiel D.
Colleague at Firmatek
Tolleson, Arizona, United States, United States
View →
DJ
Daniel Juričan
Colleague at Firmatek
Ljubljana, Ljubljana, Slovenia, Slovenia
View →
FAQ
Frequently asked questions about Patrick Dowd
Quick answers generated from the profile data available on this page.
What company does Patrick Dowd work for?
Patrick Dowd works for Firmatek.
What is Patrick Dowd's role at Firmatek?
Patrick Dowd is listed as Senior Technical Program Manager - Digital Operations at Firmatek.
What is Patrick Dowd's email address?
AeroLeads has found 1 work email signal at @infor.com for Patrick Dowd at Firmatek.
What is Patrick Dowd's phone number?
AeroLeads has found 3 phone signal(s) with area code 480, 973, 646 for Patrick Dowd at Firmatek.
Where is Patrick Dowd based?
Patrick Dowd is based in Mesa, Arizona, United States while working with Firmatek.
What companies has Patrick Dowd worked for?
Patrick Dowd has worked for Firmatek, Kespry, and Infor.
Who are Patrick Dowd's colleagues at Firmatek?
Patrick Dowd's colleagues at Firmatek include Chad Richardson, Max Maldonado, Dylan Archer, Shawn Wilson, and Stephen Cary.
How can I contact Patrick Dowd?
You can use AeroLeads to view verified contact signals for Patrick Dowd at Firmatek, including work email, phone, and LinkedIn data when available.
What skills is Patrick Dowd known for?
Patrick Dowd is listed with skills including Business Intelligence, Software Implementation, Erp, Integration, Enterprise Software, Consulting, Requirements Analysis, and Business Process Improvement.
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