I am passionate about technology and electronics and thrive assisting customers to improve their use of software that drives their business. As an experienced problem-solver and agent with experience in a variety of call center and face to face service roles. I am skilled in communicating with technical and non-technical staff and customers and have the ability to write manuals and procedures for the layman. Having studied both English writing and Organizational Leadership, it is easy for me to engage with the customer. I am a lifelong learner and committed to keeping up with the fast-moving world of software. On the side, I collect, restore, repair, and modifies classic computing and video game hardware and software. A few of my accomplishments:* Provided customer and technical support with platform-agnostic web hosting clients, supporting their needs resulting in retention and expansion of customer base.* Streamlined telephonic process, improving productivity and retention and sales.* Assisted manager in use of Salesforce ticketing system, assignments, process flow management and reporting.Technical Computer Skills | Electronics Modification and Repair | Customer Service | Business Writing & Communication | Editing | Bilingual