- Manage two Staff Product Managers working on high priority dependencies of company priorities. Enabling their work with product principles, frameworks, and cross-organizational discussions- Created and patented a new and novel way for CPaaS to educate and enforce telecom compliance with Twilio’s Regulatory Compliance API suite along with a newly provisional patent allowing Twilio to update Regulations and allow existing customers to come to compliance in a much more user friendly manner- Launched Global Phone Numbers Catalog as a complete restructure of the inventory system in a new bootstrapped Java service, revolutionizing Twilio’s number inventory system with use case based management- Globally expanded Twilio’s international communication offering with a Short Code expansion playbook and created a new way to bill certain types of Phone Numbers, unlocking more than $50MM of revenue-Created a new product to host Phone Numbers on Twilio’s platform for messaging in North America, enabling internal and external developers with differentiated UI experiences. Hosted Numbers product enabled acquisition of Zipwhip and integration of their product.- Empowered newly onboarded Twilions with product hiring artifacts alongside educational webinars contributed by myself and recruited subject matter experts.- Participated in hiring multiple product managers to the team at all levels (individual contributor through Director level). Participated as a Bar Raiser to ensure their level Twilio was hiring in other organizations that met a specific bar.- Acted as a product leader by mentoring PMs in different organizations across Twilio. Enabled mentees by encouraging strong product decision making such as RAPID, product reviews, product health data mining, persona creation and jobs-to-be-done.- Handled multiple company-level Code Red projects to not disrupt the greater team

- Product Manager and Product Owner for the phone numbers engineering group at Twilio, which has grown 40% YoY- Decreased COGs by 35% and increased inventory turns by 20x as a result of building an intelligent recycling service in a newbootstrapped Java service using probability-based heuristics- Designed an improved regulatory compliance workflow in a legacy PHP monolith and bootstrapped a new Java service to beginthe migration of logic for a better telecom compliance user experience for Twilio customers- Managed product roadmaps, P&L per product, sprint planning, stand up, a priority of deliverables, and customer feedback- Regularly engaged in day-to-day decision making and worked directly with the engineering team (tech leads and softwareengineers) to discuss architecture and implementation details- Improved number lifecycle efficacy and increased number integrity to >95% with intelligent capability testing by bootstrapping aPython service

Acting product manager for Phone Numbers:- 55% YoY Revenue growth- Created 2016 Product Roadmap- Delved into customer API interaction to understand demand (led to identifying customers who were scraping Twilio’s inventory)- Identified fraud to find trends of number purchasing (led to pubbing data to a 3rd party fraud detection machine learning tool)- Uploading costs into company's data warehouse to understand 2nd biggest costs of company

Decreased stockouts by 73% to stabilize inventory, increased inventory turns by 44% percent, increased margins of a phone number by 18%, and saved ~$200,000 in costs over the past 6 months by creating and implementing - backorder tracking system, intelligent recycling, trial account reclamation, and fine-tuning forecastIncreased Inventory integrity by diligently monitoring discrepancies through analytic dashboardsDetermined best routes for A2P testing system to correctly route SMS to handsets, which decreased costs of sms testing by 96% and decreased total SMS tests by 75%Managed various vendor relationships to streamline procurement process and ensure integrityGathered business requirements for procurement system to automate forecasting and ordering through APIs